When our customers succeed, we succeed, even in the most challenging environments and circumstances.
Sending everyone home to work meant helping customers enable urgent and secure remote connectivity and collaboration from anywhere, on any device, almost overnight. When protecting the health and well-being of employees and visitors became a top priority, smart technologies and our Connected Buildings expertise made it happen. Faced with unanticipated disruption in a year like no other, businesses partnered with us to optimize network performance and ensure long-lasting business resiliency.
Ready to make your digital transformation a reality? See how our worldwide team of more than 2,700 experts helped organizations respond, retool, and reimagine their businesses. We can do the same for you. View our Customer Case Studies.
With the surge of cases in the pandemic, one university hospital, like others across the country, created new areas specifically to treat COVID-19 patients. Black Box helped enable wireless communications for doctors and nurses with a very expeditious expansion of the hospital’s existing DAS as well as handling carrier engagement.
The COVID-19 pandemic is challenging healthcare workers in unimaginable ways. One hospital system needed a way to track both equipment and staff, particularly in new COVID-19 100 percent isolation units. Black Box stepped in and provided a new RTLS. The system is designed to reduce the hoarding of critical equipment assuring infection control and supporting excessively high utilization numbers. In addition, the system supports clinician handheld devices being used in triage areas and hospitals.
Black Box helped one southern hospital enable communications in outdoor triage tents and specially designated drive-through areas in parking garages. We installed Wi-Fi so the clinicians could assess patients with handheld devices. They also used the Wi-Fi to set up web meetings with doctors using computer-mounted cameras.
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In preparation for COVID-19 cases, a major healthcare system with three hospitals and 400 plus clinics was setting up triage tents in the parking lots of its hospitals. The Director of Telecommunications called Black Box and placed an expedited order of 2,000 mobile communications systems, including licenses, for its workers at the three hospitals. They requested that the materials be shipped immediately. The Black Box team powered through the request, and all the communications sets arrived at the three hospitals two business days after the request came in.
A major financial services company needed to provide reliable cellular phone coverage at its facilities across the nation, including below-ground tornado shelters at locations in the Midwest. Black Box provided a turn-key solution, engineering and installing a DAS and engaging wireless service providers, so staff and guests could bring their own devices for 5G coverage.
A major metropolitan university hospital greatly accelerated its planned opening of a newly constructed 1.5-million-square-foot hospital building from 12 months to just a few weeks to accommodate demand for healthcare services during the pandemic. The hospital system outlined how it wanted to bring 240 new patient beds in 120 patient rooms on five floors into immediate operation. Black Box had planned to deploy critical cellular voice and data communications over several months. Instead, Black Box delivered cellular services throughout two emergency department floors and three patient floors in just 12 days, two days ahead of the urgent deadline.
One major healthcare system with four hospitals and multiple clinics is in an area hit particularly hard by the COVID-19 pandemic. The state and the Centers for Disease Control asked the system to turn one of its former hospitals, utilized as an outpatient clinic, back into a hospital to accommodate 102 COVID-19 patients. Black Box helped by installing two UG 50s to the existing NEC SV9500 IP system to support phones in the patient rooms and nurse/admin stations.
One of the largest healthcare delivery systems in the nation needed to understand the current network infrastructure at almost 200 locations in 22 states before launching their electronic medical record system. Black Box designed and deployed standardized processes for assessing infrastructure, resulting in a faster, more accurate audit than internal teams could manage.
A major home improvement retailer (and decades long Black Box client) with a network of approximately 3,000 stores in the U.S. and the Caribbean was facing security challenges due to Its outmoded store cameras. Black Box responded with a multi-phased enterprise-wide rollout of upgraded state-of-the-art, IP-based security cameras with crystal-clear 4K resolution.
A large financial services company, and longtime Black Box customer, called us on a Saturday with an urgent request. The company needed 50,000 CATx patch cords delivered to their east coast headquarters by Monday. The cables were going to be used to enable remote workers. The Black Box team dropped everything and went to work immediately. The team sourced and shipped nearly 40,000 cables from our own technology products division warehouse and the rest from other suppliers and other Black Box inventories. To accomplish this two-day turnaround took an incredible team effort, especially over a weekend. The cables arrived as promised on Monday morning, and the company was able to set up its remote workforce.
Providing luxurious, high-functioning office space with the latest IT and support is the foundation of a European co-working company’s business. When installation at their latest location went awry, Black Box jumped in to complete the job in just six weeks, becoming a trusted partner for future locations in Europe and the United States.
In preparation for a surge in COVID-19 cases, a major metropolitan university/teaching hospital system needed to update its contact center. One of our full-time, on-site technicians managed to squeeze days of work into hours to accommodate the request. Six other on-site Black Box techs set up a command center and phones in the outside triage areas. In addition, another tech spent a weekend on the phone helping hospital staff enable remote working and remote call forwarding.
A major hospital system and current Black Box client called on us to help them set up multiple triage tents at several locations. The tents required running armored cable, setting up wireless access points, adding cameras, and more. The problem was the hospital needed the project to be done in one day instead of the initially requested three days. Black Box accomplished what was thought undo-able and now has techs stationed on-site as an extension of the hospital IT staff.
Like its counterparts around the country, one midwestern health system was setting up outdoor triage tents to test and assess patients in a safe area. The hospital called Black Box for our expertise in cabling, but they had one request: the project had to be done in eight hours. Black Box quickly installed the heavy-duty, outdoor cable in just one day and provided emergency support for move, add, and change requests.
Due to the COVID-19 pandemic, a premier healthcare provider in the mid-south had an urgent need to implement a work from home strategy for its financial and support teams. The healthcare system contacted Black Box for help. Within 48 hours of receiving the order, the healthcare system had remote worker licenses (softphones) and was able to maintain business continuity for its work from home team.
A professional association sent 250 employees to work at home during the pandemic. Unfortunately, what happened was more like pandemonium. Because all employee direct numbers had to be forwarded to ring a new number, the association was using two paths for every call and quickly ran out of call paths. The result was constant busy signals for members and employees. The association reached out to Black Box on a Thursday afternoon, by Friday, we provided 10 “test” SIP call paths over the customer’s existing Dedicated Internet access. We also arranged a call between vendor engineering, the association, and the SIP service provider. By Monday, we were able to activate 150 SIP call paths. In a matter of hours, the client was able to place calls using the new SIP call paths. The client was happy, and we concentrated months of work into days.
A medical practice consortium turned to Black Box because of the high-latency and poor voice quality in their VOIP connection. Black Box solved the initial issue implementing an MPLS network and found solutions for their outdated PBX and security vulnerabilities, lowering network costs while resolving HIPAA compliance issues.
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A national elder-care home in Tennessee experienced a communications crisis during the COVID-19 pandemic. The facility’s aging phone system completely stopped working and left clinicians, administration, and patients with no service. This was a critical communication failure, especially as families could not contact their loved ones by phone. Black Box received the call for help on a Thursday. By Saturday, the facility had a modern communications system installed and by Sunday 100 percent of the phones were operational.
An international pizza chain knew COVID-19 was going to affect its business. The customer anticipated an overload of delivery orders concurrent with a reduction of in-restaurant employees as all walk-in business is virtually eliminated. The company wanted a way to optimize in-store order efficiency as the number of employees was reduced as well as enable failover to another store in case a store is unable to open. The company reached out to us. The solution was a CPaaS system that enables Short Message Service (SMS) texting as well as routing customer phone calls for ordering through an automated Interactive Voice Response (IVR) system. The IVR was configured to send text messages when the pizza leaves the stores and the driver arrives at the doorstep to leave a pizza, enabling contactless delivery.
A nationally recognized multi-site regional medical treatment facility in the Northeast was using outdated voice technology lacking redundancy or scalability. Black Box migrated their voice services seamlessly at 8 locations, delivering 2,000 SIP call paths over a redundant MPLS network while reducing service costs by 30%.
Black Box recently finished outfitting a new healthcare help desk with a Cisco contact center. The center was not open long when COVID-19 hit, and all the agents were sent home. The company called us, and we made remote access happen with the right devices, software, and licenses, etc. In addition, we helped the company increase their network bandwidth to accommodate the remote workers. What started as a 100-agent center supporting nationally known healthcare systems is now a 250-agent center handling emergency COVID-19 calls.
A global Data Center Services client needed two hyperscale DCs to support their strategic plans and enable applications and services to billions of people worldwide. Black Box provided a holistic suite of services to construct and maintain the DCs, which include 20,000 server cabinets and enough fiber cabling to stretch from California to Sweden.
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One of the largest providers of emergency air medical transportation in the U.S. has developed a strategic relationship with Black Box over the years. Because of the “first responder” nature of the business, the company’s two contact centers, which we installed and continue to support, are highly sophisticated and are more like a command-and-control center than a typical call center. We had just started working with the company on a project designed to strategically locate 30 remote agents in different areas of the country for improved disaster recovery when COVID-19 hit. In just ten days, which included global shipping, we provided everything needed (hardware/software) to connect remote agents across the country over IP to the main UC systems.
Security issues in a global manufacturer of home cleaning supplies' legacy PBX system led to international fraud. The previous maintenance contractors were unable to resolve the issue. Black Box stepped in to help consolidate them into a new UCC system with added features at a lower monthly cost and $38K in maintenance savings.
A large pharmaceutical company had been working round the clock to produce COVID-19 tests. The company produced two million tests in just three weeks. But as the pandemic worsened and spread, the company had to enable remote working for one hundred of its engineers. They called Black Box. We were able to implement a home-agent solution and reprogram their UC from a premise-based model to a remote model.
A major national retailer’s team was using Calero software as a communication management tool with little internal staff experience. Black Box provided Calero expertise and consulting services to reduce annual carrier-managed service costs by 30% through 2 FTE reductions.
Clinicians at one major metropolitan hospital system are on the front lines and report to work every day. But the healthcare system wanted to protect administrative staff not involved in patient care. The system contacted Black Box and within a few days we procured and implemented 130 Multiline Client Mobile licenses to enable remote working.
An automotive company was struggling to manage multiple carrier service providers across 100 locations with their small team. Black Box provided a carrier-managed service program with dedicated project management to drastically improve their results and reduce annual costs by 10%.
A large insurance underwriter in the Midwest is an essential business and could not shut down during the pandemic. To protect employees, the company wanted to send 300 call center agents home to work. But because of the nature of the business, the company did not have a remote working model in place but rather an extremely secure premise-based system, which Black Box had installed and continues to maintain. The company contacted us for an immediate solution. Within 48 hours, we were able to quote and process 300 softphone licenses and had our technicians install the system remotely. We also provided remote training for the agents as well as all project management for the new system.
A growing healthcare consortium needed to simplify and consolidate 300+ homegrown field office networks for manageability, agility, and HIPAA compliance. By leveraging Black Box's expertise and national service teams, they received a centrally managed, integrated SD-WAN network that mitigated risk, met all HIPAA requirements, and guaranteed 99.999% uptime.
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A large, national financial institution reduced its network maintenance costs by $2 billion over
three years by optimizing its 70,000-server, 20,000-location network with Black Box. The previous multi-tiered, highly complex system was slow and costly. Working with Black Box increased security and speed while reducing downtime.
When an IT client required a complete wireless refresh across 2,173 locations for a major home improvement retailer, Black Box stepped in to provide a dedicated 24/6 PMO team for a cost-effective, global deployment and installation. The installation included site visits, bills of materials, photos, workbooks, updated floor plans, and Q/A reports. Black Box’s familiarity with the retailer and existing relationship enabled the team to fortify and improve the wireless network for customers and employees alike, while optimizing for consistent high quality outcome across all locations. Entrusting Black Box’s equipment familiarity saved the client $1M in direct savings while providing an agile wireless network that supports future efficiencies.
Two multinational clients required a complete network refresh to transform their wireless-user experience across 400+ locations around the world. Black Box engineers worked closely with their technology partners to meet wireless network design requirements for both clients, including surveys, remediation plan, predictive design, installation, validation, Day 2 support, and the decommissioning of existing legacy systems. Each client’s wireless refresh resulted in a well-designed, future-ready network that will lower costs, boosts operations, and encompass business values. Partnering with Black Box the clients receive ongoing support and monitoring for network health from one trusted partner for uniform, repeatable roll-out, and a consistent experience across all locations.
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A Top 5 North American hospital network turned to Black Box to provide employees with secure, HIPAA-compliant remote access via cloud management. Results included potential reallocated hospital space, lower business risk, additional remote work opportunities, and a $1.2 million recognized value for investment in security devices.
A growing software/hardware technology company catering to carwash retailers need to integrate its highly complex, highly segmented enterprise network. Adding to the challenge was PCI data compliance and simplified, centralized network management with a small IT team. The solution was an SD-WAN that was secure, manageable, and provided 99.999% uptime.
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A large food manufacturer turned to Black Box for help optimizing its network, upgrading its unified communications system, and supporting them after installation. The result was enhanced security and efficiency that lead to a projected savings of approximately $3 million.
A large, North American, international airport, decided not to pay on a ransomware attack. Instead, they turned to Black Box. Our experts isolated the “infection,” procured new equipment, rebuilt the network, and reinstalled data from backups. The resulting value totaled over $2 million.
During the lockdown, at a Northeast municipality employees couldn’t access files and applications remotely due to the absence of security features. Black Box provided a security platform that protected access to data for all users, devices, and applications. The result was a $1.1 million gain in productivity — plus millions saved by thwarting security breaches and ransomware attacks.
A series of large-scale acquisitions over 20 years created several large, disparate, expensive networking systems for this baking conglomerate encompassing 27 brands. Black Box created an optimized and consistent network across all their IT facilities, decreasing the time and expertise needed to maintain the system and ultimately decreasing TOC
One of the largest bakeries in North America is known for its popular brands, freshness, and quality as well as its commitment to its employees. To that end, the bakery ordered 100 laptops to enable employees to work remotely and to ensure business continuity in case of prolonged COVID-19 disruption. The supplier put the shipment on hold reserving the laptops for government and healthcare clients. The bakery made its case that it was also essential in terms of meeting increased consumer demand and feeding the country, but to no avail. So the bakery reached out to us for assistance. Due to our strategic relationships, we were able to secure 98 remanufactured laptops that the bakery will use to replace those that fail in the field.
When the pandemic hit, the Black Box team faced the daunting challenge of how to quickly transition Service-Desk Agents to a remote and socially distanced work environment, yet continue to provide mission-critical network and communications services with no disruption for the Miami International Airport. The team seamlessly cut over to a customized cloud-based solution and realized significant annual cost savings and a major reduction in call waiting and queue times.
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To enhance security and reduce loss, an international home improvement retailer wanted to upgrade its analog security cameras to high-tech, IP-based 4K cameras. They turned to Black Box, a trusted partner of more than two decades, for the large-scale, enterprise-wide rollout resulting in a reduction in losses.
A global pharmaceutical company knew their legacy network configuration lacked the capability to handle masses of health data projected in coming years. Internal teams anticipated it would take 4 to 5 years to upgrade their 7 sites and over 350 switches. Black Box’s team completed the network upgrade in 1.5 years, $500K under budget.
A global technology company had a vision for creating leading-edge 3D and VR experiences for sports enthusiasts. They partnered with Black Box — who had been supporting them for over 25 years with localized MSP and global IT deployments — to provide on-site design and installation. Read the full case study.
A large hospital was tasked with synergizing its operations and communications all while working under one vendor. Black Box stepped in to deliver the golden triangle of people, processes, and tools to create a centralized communication system. The result was a predictable financial model, efficient operations, skilled personnel, and proven disaster management.
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The client for a multinational IT and business consulting company needed 24x7x365 managed services for network on-site support at 14 locations across North America and Latin America. The company tapped Black Box to provide over 150 full-time resources delivering LAN/WAN support, network configuration, installation, and management.
Black Box supports the entire IT and communications infrastructure for a global pharmaceutical company with more than 20,000 users at 23 sites. Over 12 years of experience with the organization helped us optimize their wireless environment to save $1.3M and migrate 25,000 users to an IP-based telephony.
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Black Box developed a custom set of comprehensive AV standards for the client’s conference rooms, training rooms and huddle spaces. The in-room equipment and applications allow for ease of use and an optimized experience for both onsite and remote users.
When updating their more than two-decade old control room, the California's Coachella Valley Water District (CVWD) turned to Black Box to implement a flexible, secure, efficient, ergonomic, and intuitive solutions for signal extension and switching. Discover how our Emerald KVM over IP helped provide seamless communications and control.
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JetBlue Airways is a major American low-fare airline, and the sixth largest in the United States by passengers carried. JetBlue is headquartered in the Long Island City neighborhood of the New York City borough of Queens.
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Providing luxurious, high-functioning office space with the latest IT and support is the foundation of a European co-working company’s business. When installation at their latest location went awry, Black Box jumped in to complete the job in just six weeks, becoming a trusted partner for future locations in Europe and the United States.
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The COVID-19 pandemic forced one of the top business schools in Canada to stop holding classes in their lecture halls. However, they still needed to teach their students who had already paid tuition. Their plan was to extend live video streams of their professors teaching in empty lecture halls to remote students. Black Box was happy to continue its relationship with the existing customer by recommending KVX Extender solutions.
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Radian Flex helps utility companies monitor performance and display content in the control room, reduces response time, and boosts productivity.
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An internationally known healthcare system with disparate telecommunications platforms received centralized management and support that improved operational efficiencies, enhanced business agility, and strengthened morale
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The underground Rockefeller Center Concourse is one of the highest traffic commuter thoroughfares in Manhattan, with an average of 65,000 commuters and visitors passing through each day, increasing to over 100,000 a day during the holiday season.
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A leading hospital had a challenge managing and tracking medical equipment. It would not always have the right amount of telemetry packs and infusion pumps available. We helped it solve these challenges by using an RTLS system to track and manage this critical equipment
Despite moving to a new facility, a Northern European police department decided to retain its previous investment in legacy technology. The issue: how to integrate existing technology and modern switching systems to provide modern efficiency, effectiveness and multi-point usability? Black Box implemented a superior control system for the KVM, allowing the department to make use of their old equipment but to update its functionality.
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For more than 12 years, Black Box has supported over 20,000 users across 23 sites in North America and Europe. Through an optimal mix of on-site and remote IT staff, Black Box manages and supports the Company's entire IT and communications infrastructure.
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A Top 5 North American hospital network turned to Black Box to provide employees with secure, HIPAA-compliant remote access via cloud management. Results included potential reallocated hospital space, lower business risk, additional remote work opportunities, and a $1.2 million recognized value for investment in security devices.
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Shannon Brewing Company is proud of their one-of-a-kind, award-winning fire-brewed beer. Made with pure Texas spring water, whole grain, and whole flower hops, the beer is sure to satisfy the palate with its rich, malt flavor.
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Miami-Dade Aviation Department now enjoys a redesigned and fully-staffed NOC and Service Desk that incorporates the latest technologies and procedures, as well as on-site Tier 1, 2 and 3 services, via more than 50 technicians and engineers.
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Miami-Dade Aviation Department needed to modernize its mission-critical service desk, which handles approximately 50,000 calls each year. In the midst of pandemic lockdowns, Black Box accelerated the implementation a cloud-based solution without interrupting airline/airport operations and services while enabling safe, secure remote work.
Migrating to a new communications system can be a daunting task. Black Box engineers and solution architects make it easy. We help you define your digital workplace communications and hybrid collaboration transformation goals, includingAV integration that makes working together more intuitive and strong office-of-one security protection. As a leader in UC&C — with a robust portfolio of solutions from best-in-class partners and a dedicated global team — Black Box can help you determine the consumption model that works best for you and aligns with your business drivers.
Covering several acres, a children’s hospital emergency department suffered a common issue with networking: personnel Wi-Fi devices failed to transition between campus buildings. Black Box formulated an elegant and simple solution. By utilizing OnGo capable flash drives, the hospital can keep their existing devices while enjoying the superior security and flawless connectivity of OnGo.
Migrating to Modern UCaaS & Voice-Only MPLS Network
A consortium of more than 90 medical practices needed to migrate to a modern UCaaS & Voice-Only MPLS network. But they required high-quality HIPAA-compliance and an up-to-date voice solution.
A structured cabling system that’s smartly designed takes careful planning, even for the most seasoned professional. It’s much more than just pulling cable through the ceiling. It’s a complex undertaking that involves integrating different technologies and cabling types, projecting future capacity requirements, and making sure the whole system operates smoothly and reliably. Find out what you need to consider when planning a structured cabling system.
Migration to IP-Based Telephony Increases Flexibility and Enhances Capabilities
The Springfield Utility Board (SUB) in Eugene, Oregon, needed to expand its customer service offerings but was unable to do so thanks to an existing communications system that had reached the end of its life cycle. Black Box moved SUB to IP-based telephony, which provided the company with enhanced routing, tools, and metrics, and featured a mobility option for field engineers.
NOAA expressed very clear goals for their new center of operations in Cleveland, OH: they required an infinitely useable, endlessly configurable and aesthetically pleasing video wall. Information received from remote weather stations and collaborative meteorologists had to be simple to receive, easy to integrate, and quick to update across twenty remote locations. Black Box had the perfect solution.
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When WeFadeToGrey wanted to achieve a facility and infrastructure upgrade with the goal of implementing state-of-the-art technologies
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A weather monitoring organization needed to move an old control room to a brand-new control room in a new building. With Black Box’s help, the organization now has an updated control room and upgraded video wall system that improve weather monitoring and streamline overall operations.
Citing congestion as a primary impediment to their current network, a national research hospital partnered with Black Box to mitigate network crowding and issues with connectivity. With more than twenty thousand devices accessing the local Wi-Fi network daily, the facility now benefits from reduced network strain and a forward-thinking ability to accommodate a practically limitless number of devices in the future.
NOAA required a state-of-the-art main command center to 20 remote locations and also create a showcase center for visits from the general public and other NOAA offices. Black Box met the challenge and enabled meteorologists to share and collaborate in real-time using a new advanced video wall system integrated with our ControlBridge and Coalesce systems.
The technical support staff at a large German airport operations center wanted to avoid heat and noise in a central control room while efficiently monitoring access control, security camera surveillance, and general airport security. They enlisted Black Box, and we implemented a highly reliable, 24/7 DKM system that is primed for expansion when the need arises. Operators now enjoy a quiet, cool, secure work area that compels them to work productively.
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Hundreds of homegrown field office networks were crippling a healthcare consortium's ability to execute its business promise to provide IT and compliance support.
Black Box saved a nationwide hospital system time and money during a $250M rollout across 100 locations. Our team surveyed hundreds of IDF closets to assess adequacy — and developed remediation plans for the infrastructure foundation
A Brazilian waste management company improves performance and streamlines management for remote users who access its new command/control room.
A nationwide retailer needed a digital signage solution that would display in-store advertising featuring new products and up-and-coming trends. To give customers more product details, the solution needed to be interactive with mini touch-screen displays. We created the solution, deployed it in more than 80 stores, and followed up with post-installation support services.
Black Box France helped French television stations located in Strasbourg and Toulouse add digital signal switching and extension in their new mobile broadcast trucks.
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An out-of-date communications system sees its last days, ushering in a new, fully-capable, multi-use system oriented in IT and capable of delivering multimedia as well as traditional VoIP applications. Fears of an impending crash of the old equipment were laid to rest and a new cost-effective unified system was installed courtesy of Black Box’s team of communications experts.
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The Springfield Utility Board (SUB) in Eugene, Oregon, needed to expand its customer service offerings but was unable to do so thanks to an existing communications system that had reached the end of its life cycle. Black Box moved SUB to IP-based telephony, which provided the company with enhanced routing, tools, and metrics, and featured a mobility option for field engineers.
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A municipality government was pursuing its AV system update and required a short turnaround. Black Box stepped in with 'product ready' components on hand and created a budget-friendly, scalable, consistent, and easy-to-use AV system with a delivery date of less than a month. They also added Black Box services to their system upgrade program to avoid future cases of falling behind.
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As an IP-based solution, the Emerald KVM system provides much greater flexibility for today's remote productions, as well as the scalability essential to future expansion or upgrades.
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A Global Energy enterprise was using an outdated teleconferencing system, which needed to be upgraded to state-of-the-art video conferencing technology. However, despite interacting with multiple suppliers, they couldn't find a good fit. That is when Black Box stepped in to develop an AV conferencing system utilizing a consumable OpEX model deployed in short order and installed by experts across all the locations of this Global Energy company to provide similar experiences globally.
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A large financial services company needed to revolutionize its aging and siloed telecommunications system. Black Box deployed, managed, and operated end-to-end, mobile-enabled unified communications via a private cloud. The result was an immediate and impressive cost savings, as well as soaring productivity.
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A workspace-for-rent company, while expanding globally, was facing issues in providing consistent, reliable, and easy-to-use video conferencing technology in each location. They partnered with Black Box to create a modular, cartable conferencing system with minimal and repeatable components. Black Box provided a high level of tech with ease of use such that every staff member can deploy the system to any customer at any site at a moment's notice.
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Located in the heart of the Silicon Valley, Lucile Packard Children’s Hospital at Stanford is a world-class, non-profit hospital devoted entirely to the care of expectant women, infants and children.
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A national research hospital has over 20,000 different devices using its Wi-Fi daily. This number has increased 20% year over year for the past 8 years. Black Box designed a solution that uses OnGo™ to reduce the strain on the Wi-Fi network and to accommodate future wireless needs.
Delivered IT network optimization to 2,000+ locations — and identified almost $1M in direct savings.
Challenged with a very short timeline, Joy Global chose Black Box as its digital signage solution for its Live Performance Management program because of the company’s prior success with iCOMPEL for its Human Resource digital communication project. Learn how standardized communications, powered by iCOMPEL, across all of the company’s sites helped them find success.
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Migration to IP-Based Telephony Increases Flexibility and Enhances Capabilities
The Springfield Utility Board (SUB) in Eugene, Oregon, needed to expand its customer service offerings but was unable to do so thanks to an existing communications system that had reached the end of its life cycle. Black Box moved SUB to IP-based telephony, which provided the company with enhanced routing, tools, and metrics, and featured a mobility option for field engineers.
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A road works department was a victim of metal theft from its outdoor control facility, so the department needed to strengthen security. Black Box solved their problem by installing an IP-video surveillance system that provides enhanced security, with connected computers safely housed in a secure indoor location.
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To improve the customer, end-user, and agent experience, Fonterra consolidated four disparate, premise contact centers into one cloud platform. Omni-channel engagement reduced inbound calls by 29% and overflow calls by 21.8%.
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KVM systems have become critical to sophisticated control room operations dealing with a variety of critical sources; diagnostic laboratories and their control rooms are no exception. Leiden University Medical Center (LUMC), worked with Black Box to build a future-proof KVM infrastructure for its lab and control room and establish a foundation for continued growth and advancement using new techniques and technologies
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A group of 17 middle schools in and around the Danish city of Elsinore relied on a centralized IT department with seven staff members to provide technical support to all its students and faculty. The distance between schools and unpredictable demand for IT support proved to be challenging hurdles. Black Box entered the project and recommended Emerald KVM with exemplary results.
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Black Box supports hundreds of thousands of devices through our comprehensive Managed Services solutions centered on a unique Universal Technician model.
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A custom solution involving a universal technician model reduced the cost, downtime, and risk associated with using subcontractors. The service featured SLAs and dedicated technicians with 24/7 availability for dispatch and projects.
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A major home improvement retailer turned to Black Box to accelerate digital transformation efforts by leveraging our Global Multisite Deployment expertise.
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Because of COVID, a children’s hospital needed patients to remain in their cars until they were called. But there was poor cell coverage in the parking garage and even in the main hospital. We helped with a DAS system to effectively overcome this challenge.
The Washington Metropolitan Area Transit Authority (WMATA) was created in 1967 by an interstate compact between the District of Columbia, the State of Maryland, and the Commonwealth of Virginia, to plan, develop, finance, and operate a balanced regional transportation system in the National Capital Region.
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The City of Redondo Beach, CA had a critical objective: to provide reliability to critical public safety applications and a higher level of customer service while supporting demand for emerging technologies and advanced applications. Black Box was able to help the city meet and exceed its goals with modern, forward-thinking and conservative upgrades with Avaya technology.
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With the new Emerald KVM-over-IP solution installed, video and graphic editors can access all of the critical computers stored in the building's data centers from their workstations, which has optimized workflows and increased productivity.
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Cambridgeshire County Schools required a flexible networking solution to bring regional broadband to its district as part of the “Connected Learning Project.” The installation demanded business-quality integrated data networks across fifty schools and was intended to provide the infrastructure for a new, regional broadband network. Black Box entered at Phase One to ensure work proceeded safely and properly.
For a large, food manufacturer with 24 by 7 factories running non-stop, their small IT team needed help with monitoring their UC and Network gear. The network for their facilities was complex and too difficult to manage in house. With Black Box monitoring services, we were able to resolve incidents and events quickly before they became issues.
A PT services company struggled to roll out new network infrastructure and cabling at recently acquired facilities. Black Box, established in-building infrastructure standards and opened each of 70+ new sites in a year.
This citizen-owned public utility was challenged with how to support an existing system that was end of life while moving to an IP-based telephony system for more flexibility and easier maintenance.
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Washington D.C. Metro needed a complete network infrastructure at each Metrorail station supporting a complex digital video transmission setup customized for rail and metro applications. Because of our extensive experience and track record of success with similar projects, the customer chose to work with Black Box. The resulting solution maximizes safety for passengers and operators using the system.
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Located in the heart of the Silicon Valley, Lucile Packard Children’s Hospital at Stanford is a world-class, non-profit hospital devoted entirely to the care of expectant women, infants and children.
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Established in 1925, Gunster is a full-service Florida law firm that provides counsel to leading businesses and individuals. It is known as Florida’s law firm for business and has 11 offices throughout the state. Gunster is a firm that prides itself on individualized service and thoroughly understanding its clients’ business.
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India's largest electric utility company needed to provide remote access to 16 servers in their control room so operators could monitor and manage the devices from their workstations. They turned to Black Box to implement a reputable high-performance KVM and KM solution. Learn how the ServSwitch CX KVM Switch, Freedom KM Switch, as well as video and USB extenders helped them improve operations and workplace efficiency.
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Technology is revolutionizing the customer experience and shopping is now multi-channel, ecommerce integration. One international retailer turned the online shopping experience into a personalized, interactive in-store experience with strategically placed digital signage and smart technology. In one store, the system sales increased 36% over a six-week period.
Ft. Bragg, NC is best known as the home of the U.S. Army Airborne Forces and is the largest army installation and airborne facility in the world. The most notable units stationed there include the XVIII Airborne Corps HQ, the 82nd Airborne Division, the United States Army Special Operations Command (USASOC) and the Joint Special Operations Command (JSOC).
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