The core of any successful retail or hospitality environment is the emotional bond between the space and the consumer and the seamless transition from the online experience to in-store operations. The customer experience is being revolutionized by technology, and expectations are changing with lightning speed. Digital technology is the key to meeting these expectations. You can get ahead of the persistent march of progress simply by leveraging the right digital technology, analytics, and transformation partner to roll out to one store or more than 1,000. We can help you create a quick, immersive, personalized experience by enabling your guests to access information and make requests – on their terms.
From the POS to modern hospitality, enhance your brand and enrich your customer journey with immersive and personalized experiences that drive conversion through location-based connectivity. Improve engagement by deploying eye-catching and easy-to-use digital signage across your entire network, wirelessly, on a global scale. Make check-in quick and seamless, and enable guests to interactively access information and make requests on their terms, optimizing visual wayfinding. As a trusted digital partner, Black Box helps you capitalize on leading-edge WiFi, artificial intelligence (AI), Internet of Things (IoT), and Audio-Visual technology to connect every location and every access point with exceptional design and on-budget delivery.
How can you choose the right Contact Center Customer Experience (CX) strategy for your organization? Find out how to elevate the customer experience and gain a sustainable competitive advantage.
One location or a thousand. Achieve consistent, repeatable outcomes despite distance. We can help you seamlessly design, deploy, and manage IT across every location – both new and ones you wish to refresh.Learn More
Infuse the customer experience with tactile and visual synergy. Implement vivid wayfinding, connected POS, stunning digital signage, and comprehensive data management to create the ideal customer space using IoT and smart retail technology.Learn More
Creating a seamless customer experience before, during, and after a visit, online and in-person requires the right technology. Equip associates with the right information, at the right time, for exactly what customers need. Prioritize customer and associate safety, safeguard goods, and secure consumer data and privacy, while keeping a retailer's physical and digital enterprise optimized for end-to-end experiences. Plus, gain insights and automate to efficiently, safely, and proactively manage distribution and fulfillment centers.
Retail environments are the perfect environment to drive revenue through dynamic, hyper-targeted digital signage. Black Box offers digital signage and video wall solutions as a specialty, giving you the power to display the content you desire wherever you want in real-time to improve sales and brand awareness. Even better, our signage solutions boast perfect picture quality certain to capture the potential customer’s attention. These solutions are fully scalable and available for distribution over any distance, both wired and wirelessly, via superior quality connectivity.
Read how Black Box experts help clients create enhanced, personalized guest experiences with the right digital technology. We build collaboration, communication, and exceptional design into our solutions while delivering on-time and on-budget.
An American supermarket chain sought a dynamic way to communicate with customers across its expanding locations. Black Box provided a digital signage solution, using iCompel® with virtual machines. Implementation improved customer engagement, reduced waste, and streamlined messaging across stores. The scalable solution now serves over 30 stores, potentially offering ad messaging in the future.Read Case Study
An international pizza chain knew COVID-19 was going to affect its business. The customer anticipated an overload of delivery orders concurrent with a reduction of in-restaurant employees as all walk-in business is virtually eliminated. The company wanted a way to optimize in-store order efficiency as the number of employees was reduced as well as enable failover to another store in case a store is unable to open. The company reached out to us. The solution was a CPaaS system that enables Short Message Service (SMS) texting as well as routing customer phone calls for ordering through an automated Interactive Voice Response (IVR) system. The IVR was configured to send text messages when the pizza leaves the stores and the driver arrives at the doorstep to leave a pizza, enabling contactless delivery.
Office Depot aimed to accelerate their eCommerce strategy and build a Digital Innovation Center in the UK to support thousands of daily orders. Black Box Network Services provided a fast and reliable IT infrastructure for the center, completing the project ahead of schedule, and creating a workspace that fosters innovation, collaboration, and meets the needs of the new millennium workforce.Read Case Study
Ströer is a leading German provider of out-of-home (OOH) media and offers advertising customers individualized and fully-integrated, end-to-end solutions along the entire marketing and sales value chain.Read Case Study
To enhance security and reduce loss, an international home improvement retailer wanted to upgrade its analog security cameras to high-tech, IP-based 4K cameras. They turned to Black Box, a trusted partner of more than two decades, for the large-scale, enterprise-wide rollout resulting in a reduction in losses.Read Case Study
Just as your customers and guests are the center of all you do, your needs are the center of everything we do. We bring human-centric technology solutions to assist you in a seamless adaptation toward today’s dynamic retail environment and into the future. We analyze your customer care and experience requirements and suggest how technology can help meet those goals. We’re committed to objective analysis and honest appraisals. By continually investing in R&D, world-class infrastructure, and bringing the best talent from all across the world, we co-create pathbreaking technology solutions with our customers.Know More