Black Box GSA FAQ

New Accounts and Orders

Qualified government end-users who are eligible to purchase via a GSA contract have multiple options to purchase Black Box products.

Many of our current resellers and VAR's hold letters of supply and you can purchase directly from them. To receive a list of current GSA Letter of Supply Holders or if you have any questions about GSA, Reseller or VAR options, etc. please contact [email protected].

For urgent needs, you can purchase via the Synnex GSA schedule 47QTCA19D00MM by contacting Synnex directly via email at [email protected].

Black Box provides technical and design support, product demos or evaluations, and product performance questions. Synnex and our Letter of Supply Holders handle transactions, including orders, quotations, and fulfillment.

Product Returns

Contact the company your original order was placed with for an RMA.

Black Box Technical Support

Phone: 877-877-2269
Email: [email protected]



Who Can Order?

Federal government agencies, quasi-agencies (e.g. U.S. Post Office, TVA); prime and subcontractors (must provide a letter of authorization from the government agency); charitable organizations; international agencies (e.g. IMF, World Bank, WHO, etc.); and state, local agencies and education (i.e., state cooperative purchasing).

Vendor Authorizations

Resellers participating as Teaming, Dealer or Agent Partners must hold and maintain vendor authorizations, where applicable, to resell products from SYNNEX'S GSA Schedule & Contracts. Authorized resellers must adhere to the Terms and Conditions of each participating manufacturer's government program in order to resell through this contract. Any violation of this requirement may result in immediate de-authorization from the SYNNEX GSA Program.

Black Box Commercial Service Customers

This contract change only impacts Black Box Technology Product Solutions Group (TPS). If you have an existing relationship with the Black Box Commercial Services Division, you should continue to engage directly with them.

Terms and Conditions

Geographic Scope

48 contiguous states, D.C., Alaska, Hawaii, U.S. Territories and Commonwealths. International and APO Addresses.

FOB Point

CONUS - Destination within 48 contiguous states & District of Columbia. OCONUS - To Port of Embarkation.

Standard Delivery Time

30 days after Receipt of Order (ARO) more or less based on availability. Actual delivery time of in-stock items within one to three days, depending on destination.

Open Market Line Items

No limitation specified by the contract. However, agencies must follow open market procurement regulations. The open market items must be clearly identified as such on the GSA Schedule delivery order. Open market items on a GSA Schedule order will not be governed by the terms and conditions of the GSA Schedule contract.


Yes - with customer’s approval for a product with equal or greater functionality and or lesser price. Substitute product must comply with the Trade Agreements Act.


BPAs may be written against the contract.

Industrial Finding Fee

IFF= 0.75% (75 bps) included in GSA Price.