Setting up iCOMPEL with FREE Tech Support
Mr. Petteruti chose to use one medical office building for his iCOMPEL pilot program. He ordered eight iCOMPEL units for the different waiting rooms, such as pediatrics, family medicine, health education, etc.
"I set up a steering committee to vet the content for iCOMPEL," Mr. Petteruti explained. "It's composed of representatives from different departments, such as public affairs, IT, local facility leadership, health education, etc. We meet and discuss what
information should be presented on the units. After that, I'm responsible for setting up the system and for creating the content."
"Although I read through the training materials and online documentation, I needed assistance," Mr. Petteruti said, describing his experience in setting up the system. He called Black Box's 24/7 FREE Tech Support.
"First, I was rather impressed with the non-existent wait time but even more impressed with the service, patience, and professionalism I received. The tech stayed on the phone with me until my issue was resolved. As long as there are people like [the
techs] in your company and intuitive products that work, I will be recommending Black Box!"