LanScope finds the problem.
The LanScope was installed between the processing station and the network. It immediately found a 10-Mbps half-duplex hub—outdated and hidden behind a PC— in the data path that was causing a bottleneck in the data connection. The LanScope also determined that data loss accounted for approximately 1% of all traffic.
After removing the 10-Mbps half-duplex hub, data loss dropped to zero. The practice’s network manager replaced the hub with a 100-Mbps full-duplex switch.
With this problem solved, the LanScope also determined that the network could support speeds up to 1G. Using the LanScope's Traffic Generator feature, 43,218 data bytes were sent to the PACS server with no data loss and an average round-trip time of 136 μs. It did not detect any issues with file transfers from the manufacturer’s equipment to the PACS.
The LanScope not only saved a $2 million account and hours of labor, it also helped to reaffirm an important business relationship.