Need Help? Get in touch, 24/7.
We're committed to providing the best customer service in the industry.

Black Box Brand Product Support                                      
Call: 787-767-3500                                                                  
(8am-5pm AST)

Technical Support
Call: 877-877-2269                                           

Or click "Talk With Us" in our top nav to chat with us or to have us call you.

Black Box Training Programs

Black Box training programs are customized to fit the needs of each System Integrator.

Recommended training modules include:

Working seamlessly with Black Box
This simple one-hour training course is a great orientation to partnership with Black Box. It includes:

  • Introduction to your Integrator Support Team
  • Black Box catalogs
  • Leveraging
  • Working with Customer Service
  • Overview of Tech Support services

Using Black Box on-line configurators
This course helps your presales engineering team use the following Black Box on-line configuration tools to help sell more custom products.

Black Box product sales training
Black Box offers a modular approach to understanding and selling specialized Black Box products. These one- to two-hour courses are conveniently offered in your office on the following products:

  • KVM ServSwitch™ Products
  • Cabinets & Racks
  • Structured Cabling
  • Media Converters
  • Wireless Products
  • Digital Signage & Multimedia Products

On-line product demonstrations
Black Box offers on-line product demonstrations on many of our products that you and your clients can benefit from. Ask your account manager for details.

Factory product configuration training
Black Box offers in-depth and hands-on product configuration training at its factory headquarters. This service is available to you or your clients. The length of our hands-on product training programs varies, depending on the product set.