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We're here for you, 24/7, 365. 

Black Box Brand Product Support 
877-256-7066 

IT Services & Voice Support 
855-324-9909 

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Black Box Account FAQs

Have questions about your Black Box account? Some commonly asked questions and answers are below.

Q: What’s the advantage of setting up an account with Black Box Network Services and how do I do it?

A: Once you’ve set up an account, you can visit your account anytime you need to view your customized profile, the status of your current order(s), order history (U.S. site and customers only), your Black Box account representative(s), quotes, and other helpful details concerning our valued relationship. It’s easy to set up an account. Just go to your account and click on “Create a new Black Box account.”


Q: How do I edit my account information?

A: If you are paying with a credit card and the billing address on the credit card is different than the billing address on the account, please enter the credit card billing address in the "special instructions" area when checking out so that the main customer account information is not changed.


Q: What do I do if I forget my login info?

A: Get login assistance.


Q: What are my payment choices?

A: If you have an account set up with Black Box Network Services and have established a credit line for your account, you can place orders online with Net 30 terms. Or you can pay by credit card.

We accept the following credit cards:

  • Visa
  • MasterCard
  • Discover
  • American Express

Q: When will my credit card be charged?

A: Your credit card will be pre-authorized when you place your order but won’t be charged until your order is shipped.


Q: Do I have to pay sales tax?

A: If you are tax exempt in a ship-to state where we are required to collect tax, we need to have a copy of your tax certificate on file. Fax your certificate to the Tax Exempt Department at 724-873-6799 or e-mail it to info@blackbox.com. Please include your Customer Account Number or Web Order Number.


Q: How can I get a copy of my invoice?

A: Log in to your Black Box account to view invoices.


Q: How do I use a promo coupon?

A: Simply enter the coupon’s code number in the Promo Code field of the Shopping Cart.

We’re here for you

If you need service or support immediately, contact your designated support center. To speak with a Black Box representative about the solutions we offer, contact us now.
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