A Global Model for Recruiting, Training, and Retaining Talent

Accelerated by the pandemic, skyrocketing demand for processing power is driving the demand for new or expanded data centers. Global IT leaders are faced with the challenge of recruiting and retaining the technical staff to build these massive operations quickly and expertly, particularly in sparsely populated areas. That's why they seek a strategic partner with a global presence, the technical know-how, and ability to manage talent across multiple sites simultaneously.

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The Human Side of Hyperscale

Global IT managers very well know that data center construction companies around the world with aggressive go-live deadlines require thousands of potentially seasoned technicians. IT leaders face significant questions like: How do you find, train, and retain the right resources in the right places at the right times? Moreover, how do we maintain consistent processes and outcomes at every site? Black Box data center services attends to this human aspect of data center builds on a local level with proven, globally tested processes and methodologies, such as:

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Rethinking Hyperscale

Enterprises are moving from the traditional patchwork of local teams to global strategy standardization requirements and methodologies for repeatable, predictable services.

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The Talent Cycle

Cultivating talent for the long haul requires a cyclical approach to recruiting, training, and retaining talent to reallocate resources (and knowledge) from one project to the next.

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The Right Partner

A skilled partner can orchestrate builds, retrofits, and maintenance, giving you the ability to go to market quickly through strategic planning and rapid mobilization and enhancing the Customer Experience.

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Comprehensive Data Center Solutions

Having a global data-center strategy means anticipating (demand) requirements and putting consistent methodologies and mechanisms in place for hiring, retention, and redeployment from one site to another. It's investing in long-term, program-level training and reallocating resources to the next project for full-circle, repeatable, predictable services — and results — across all sites.

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    Global Reach,Local Knowledge

    A working knowledge of each location's legal, financial, technical, and cultural laws, standards, and customs keeps each project running smoothly.

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    BICSI-Certified Worldwide

    Black Box owns and operates strategically located, authorized training facilities that serve Europe and the United States, with more on the way. See more.

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    10-Step Talent Plan

    To ensure talent is ready when and where it's needed, Black Box follows a proven 10-step Talent Acquisition & Retention plan.

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    Service Beyond the Build

    Services extend far beyond builds and retrofits to include day-to-day operations, building automation, and wireless networking.

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    Core Project Management

    A core project management and logistics team positively impacts the success of the project and team member satisfaction.

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The Human Side of Hyperscale

A global model for recruiting, training, and retaining skilled workers.

As an IT services provider dedicated to the hyperscale space, see how Black Box attends to the human aspect of data center builds on a local level with proven, globally tested processes and methodologies.

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Customer Success Stories

Black Box partners with leading technology providers and global network distributors to plan, design, and build out hyperscale-class DCs around the globe.

Related Resources

Gain insights to the latest trends and technology in Data Center deployment, management, and more.

The Data Center Technician Solution — In-House BICSI Certification

Apr 19, 2022, 09:38 AM by Black Box
The Talent (and Skills) Shortage

Global IT managers know that continually adding massive data centers around the world, in some cases simultaneously, requires potentially thousands of technicians to build and maintain them. Consider that building a single new data center requires as many as 200–300 IT technicians to be working on-site at any given time, with over 100 remaining on-site after the build is complete. The U.S. Chamber of Commerce Technology Engagement Center estimates that a typical large data center generates nearly 1,700 local jobs during the construction phase and then 150+ jobs per year to operate it.

The sheer volume of work and the global shortage of skilled workers can be significant stressors for hyperscale IT managers. Keeping up with the tremendous pace of growth and innovation is challenging even in ordinary times. The IT infrastructure demands experienced, seasoned technicians. The growing scarcity of these workers in the marketplace combined with challenges presented by a global pandemic has created the perfect storm. And, without the ability to mobilize a global workforce, construction grinds to a halt.

IT leaders, then, are faced with significant questions: How can I possibly find and attract the resources to execute multiple data center projects around the world, particularly in underserved areas? Should I rely exclusively on local talent and, if so, how can I effectively train them? How do I monitor and maintain consistent processes and outcomes at every site?

Black Box has developed a better way forward. The traditional approach is to source local contractors and talent at each site. This has several inherent problems. It's nearly impossible to stay ahead of demand, especially in the post-pandemic labor shortage world of today. Quality and skill set requirements have become nice-to-haves instead of must-haves. And, talent, once trained, isn't necessarily transferrable to the next site.

Instead of the traditional approach to sourcing local talent at each site, we've invested in our own talent program

The Technician Solution — In-House BICSI Certification

Black Box owns and operates strategically located, authorized training facilities that serve Europe and the United States, with more global training centers on the way. These facilities enable us to onboard, train, and certify hundreds of technicians simultaneously at multiple locations. Most importantly, Black Box trainers are authorized to conduct certification courses in a variety of industry standards. In fact, select Black Box trainers are members of an elite group of global BICSI Certified Trainers qualified to train professionals of all levels in Information and Communication Technology (ICT) codes, standards, and industry best practices. Through these trainers, Black Box delivers the same world-class installation curriculum that BICSI offers in its own classrooms including:

Installer 1
Provides entry-level installers with the background, knowledge, and basic skills needed to function safely and effectively as part of a cabling installation team.

Installer 2
Expands the installers' industry knowledge and offers two tracks — one for copper installation and one for fiber. The course culminates in an exam to become a BICSI designated installer of copper (INSTC) or fiber (INSTF).

Technician
Provides the necessary skill set for a structured cabling systems technician including troubleshooting copper and optical fiber cable installations; project planning and implementation at the technician level; site safety; site surveys; blueprint reading; bonding and grounding (earthing); and fire-stopping practices with an advanced-level emphasis on planning and implementation. Upon completion, the technician is prepared to take the BICSI Technician® (TECH) exam and become a certified technician.

Outside plant
Covers OSP design and installation and culminates in the BICSI OSP certification. The design portion includes planning, development, and documentation of workable and/ or buildable OSP cabling systems. The installation content focuses on procurement, deployment, and verification of an OSP design emphasizing the ability to design aerial, underground, and direct-buried infrastructures connecting buildings to Information and Communication Technology (ICT) systems.

Registered Telecommunications Project Manager
Emphasizes project management concepts and tools that are critical to the outcome of any successful project, including budgeting; stakeholder management and communication; project and schedule planning, as well as system testing and overall commissioning. Upon successful completion of the exam, attendees acquire the coveted BICSI RTPM certification.

Registered Communications Distribution Design
Addresses the creation, planning, integration, execution, and detail-oriented project management of telecommunications and data communications technology. Those who successfully complete the course and the exam are awarded the RCDD certification — the most prestigious of all BICSI credentials.

Find more information on our Data Center services here.

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About Black Box

Black Box® is a trusted IT solutions provider delivering cutting-edge technology products and world-class consulting services to businesses across the globe in every industry. The breadth of our global reach and depth of our expertise accelerate customer success by bringing people, ideas, and technology together to solve real-world business problems.

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Why Black Box?

Black Box® is a trusted IT solutions provider delivering cutting-edge technology solutions and world-class consulting services to businesses around the globe. The breadth of our global reach and depth of our expertise accelerate customer success by bringing people, ideas, and technology together to solve real-world business problems. Our IT infrastructure solutions, services, and products enable secure, flawless connectivity and meaningful collaboration for businesses in every major market sector on six continents. 

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