Black Box Helps a Leading Kenyan Airline Secure Its VoIP Remote Worker Infrastructure

BACKGROUND
Operating in over 50 global destinations, this Kenyan airline is a premium customer of Black Box and has a reputation for safety, reliability, and exceptional service. Supported by Black Box, the carrier airline runs a complex telecommunications system to support its business operations.

In particular, its extensive VoIP system plays a vital role in facilitating global inquiries, bookings, and other services for customers and employees. Due to its substantial global reach, the airline has remote agents for business operations, causing a high chance of being exposed to internet vulnerability and data breaches.

CHALLENGE
Given its scale of operations, geographical spread, and remote agent network, this airline’s VoIP remote worker infrastructure was repeatedly targeted by attacks, and its

50+ remote extensions faced active brute force attacks along with nearly 5.6 million attackers carrying out enumeration attacks. With such attacks, it’s only a matter of time before attackers could take over extensions and leave the enterprise vulnerable to further attacks causing major revenue loss and reputational risks.

The airline observed activities like data theft, extension takeover, eavesdropping, and other attacks that pose a significant threat to business operations, as well as data

SOLUTION
Black Box viewed the situation as an opportunity to turn a potentially hostile circumstance into a positive one by restoring the integrity of the airline’s VoIP system with Assertion® SecureVoice™.

THE FUTURE OPPORTUNITY
Assertion® SecureVoice™ boasts advanced security features, including 24x7 real-time call analysis for every call, making it an ideal solution for companies looking to safeguard their telecommunications systems against toll fraud and cyberattacks. The successful implementation
of SecureVoice™ by the airline company has opened up new opportunities for Black Box to offer enhanced and comprehensive VoIP services to customers in the region and beyond.

OUTCOME
Assertion® SecureVoice™ is a specialized VoIP security solution that inspects every SIP message and call, 24x7 and in real-time, entering and leaving a company’s VoIP environment to detect fraudulent activities, such as remote worker attacks, scam calls, call spoofing, toll fraud, and more.

Assertion® SecureVoice™ includes:

• Cloud-based deployment that requires minimal effort
• A high level of customization enabled by a no-obligation PoC*
• Assertion’s active support

Black Box successfully demonstrated a PoC to the airline as to how around-the-clock visibility and real-time protection would operate in their own setup. It proved to be a resounding success and created a winning deal for Black Box and Assertion.

GET IN TOUCH
For more information about our solutions or for a quote, please contact the UC & CX Team +91 22 6661 7272,
UC-CX-Practice-India@BlackBox.com or visit BLACKBOX.COM.