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Building Trustworthy Relationships

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On behalf of Crown Plaza Ahmedabad City Centre we really appreciate your team member Sneh for his effort during the visit of US embassy at our hotel. I was personally impressed with Sneh the way he supported us to make this visit successful and really appreciate it. As a result of successful visit we have received the appreciation letter from the U.S. embassy for Sneh. And thanks a lot again for you and your team support.

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Vinay Ghodke Manager IT - Crowne Plaza

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I really appreciate your co-ordination and meticulous planning on this project, this project was pending for almost more than a year, now it comes to an end with a productive environment. Good Job. Keep it up! We need to plan similar implementation for Chennai Alcatel OXE to bring it production.

Thanks to your entire team who supported at the backend to make it successful.

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Lakshminarayanan J IT Director - CSS Corp

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We would like to appreciate the great support provided by AGC Service team for the Avaya systems installed in our office. The AGC Services team has been really working well in resolving the issues. AGC Services team professionalism and ability to get to bottom of the situation immediately has exceeded our expectations. This commitment towards customer service is highly appreciated.

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Mohit Thakral IT Manager- Allahabad Bank

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We would like to appreciate the excellent support rendered by the AGC team for ICICI Prudential during the shift on weekends. I am writing this mail in order to appreciate the great support extended by Sumit, Vaishnavi & Jyoti. Special thanks to Jerry for taking the extra step for smooth movement. We expect the same kind of response and support from AGC team in future as well.

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Girish Timmapur IT Manager - ICICI Prudential

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AGC Networks Ltd. and its people are extremely organized and support very well, allowing us to have our solutions work in a unique way. The commitment of the Engineers to close the issues by taking all required steps is something we appreciate as a customer.  My special thanks are for Ravi, our Primary Engineer, who is patient, understanding and quick to work and closes the given task on time.

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Subhasis Deb Electrical Engineer- Interra

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I really appreciate the response and reactiveness of you and your team during extreme and impulsive outage in our NOC. Once again AGC created benchmarks in handling 24/7 issues under AV. My special thanks to Murthy and Vinod for their determinations and hard work. My sincere thanks to Anand. You’ve been right there, helping out wherever and whenever needed. Sasi sir, I am very indebted of your assistance and looking forward to continuing to work together.

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Sridhar Ramakrishnappa Manager IT - Mindtree

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Thank you Johny and the rest of the AGC and Avaya team. We couldn’t have done it without you, your hard work has been appreciated.Thanks again.

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Laura Monterosso Project Manager - ANZ

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Great Team work!!!Thanks AGC team (Farokh, Rahul, Kumaran, Karthik, Varun) and Usman for achieving this important milestone in the Digi bank CC upgrade project.Thanks to all.

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Mukesh Pednekar DBS

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Activity has been completed successfully. Avaya Tech Ashwath replaced power supplies in slots 3A00, 3C00 & 3B15. He was able to resolve outstanding duplication link alarm.  
Thanks to Ashwath …. His technical knowledge, perseverance and dedication to solving the problem got us over the line in a very quick time. Truly appreciated his efforts.

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Venkatesh Krishnamurthy Global Network Operations Team Lead - JP Morgan

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We confirm that the four G450 Media Gateways has been mounted & configured with the latest Media Gateway firmware.Thanks for all your support.You really did a great job & we really appreciate all your support & knowledge you transferred during these installations.

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Dillibabu V Team Leader- McAfee

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We are happy with these setting that will land to Security desk. We really appreciate your efforts in providing solution for this issue.

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Sudarshan Bagul Ass. Site Sppt. Engineer - Quintiles

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Thanks a lot to both of you for killing the issue on priority considering the business requirement.Most important factor was that even after 9:00 pm you took the responsibility to sort out the issue.Thanks again.

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G Arun Kumar AVP, Scope International Private Limited- Standard Chartered

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Thank you very much for the training provided to our (Reliance) users.Special thanks to Sandeep who conducted the training, which was very good. Also, would like to thank Jerry for all his support.Thanks to all.

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Prashant Ghag Asst. IT Manager- Reliance General Insurance

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Many thanks for helping us with this upgrade, appreciate your efforts in getting together at a short notice and accomplishing this task.As always thanks for putting this together.

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Rajendra G APAC Head Voice- Dell

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This is good to hear. I appreciate the efforts you took to streamline the Data and Voice services over a period of time to bring this to a stable state. This would not be possible without your continuous efforts. 

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Sureshkumar Ganesan GM NSS - Cognizant

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I would like to convey my special thanks and appreciation to Balaji, Suresh and Srini from the L2 support team and Srinath from the Telecom team. They took the pain to reach office and stay at office for couple of days during the difficult times Chennai city has faced recently. Also their onsite support was very critical to bring up all the IT infrastructure UP and running as per schedule very quickly.

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Subramaniam A Service Manager - PayPal

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We appreciate the dedication, sincerity and promptness shown by AGC Team in providing us the services.

We look forward to their continued support in future as well.

Wish success to the whole team.

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D. Nikhilesh Sr. Manager, Tata Steel Ltd.

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Vikas,lakhwinder and deepanjan coordinated well with us and ensured satisfactory completion on time.

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Ajay Badrinath Vitage System Pvt. Ltd.

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Truly appreciate Mitul and swapnil for remarkable job during this project and to Nikhil for the overall support.

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Milind Kajrolkar Manager-IT Infrastructure, Syntel Pvt. Ltd.

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Well planned and executed without any problems.

Nikhil: Timely setup Installation

Rahul: Coordination and ensuring smooth completion.

Paresh: Well-coordinated the whole process. 

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Rajni Kanth Naik Sr. Manager, Punjab National Bank

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Once again proved that, AGC is virtuous in Audio and visual Systems.

Thanks to Anand , Saravanan, Johny and Prabhu for their backing in making project accomplished.

Special thanks to Vinod for overall contribution in effective completion.

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Shridhar. R Senior Manager, Mindtree Ltd.

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There were always prompt support from Nikhil , vipul and Gaurav while implementation of CM server with good technical knowledge.

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Kanesh Mehta Senior IT Support Associate, L & T Ltd.

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AGC Networks has successfully completed the vulnerability assessment and penetration testing of LAN onboard Indian Naval Ship Karwar in an outstanding manner.

By virtue of excellent professional knowledge and hard work, AGC Networks Ltd. Has performed their duties with utmost effort and zeal.

Their professionalism and commitment will always be fruitful to any organization in their future endeavours. My whole hearted and sincere wishes are with them.

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Zeeshan Khan Lieutenant, engineering officer – INDIAN NAVY

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Would like to thank Mr. Sunil and AGC Team for their continued support.

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Abhinav Tiwari Sr. Manager, Interglobe Aviation Ltd.

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One of the Strength of AGC Networks is its strong project team including PMs and technical engineers.

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Amit Kumar Goyal Senior tech Lead, Expedia Australia, Pty. Ltd.

Very good support from AGC Networks. Good coordination from all teams, appreciate much.

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Gitesh Nalenkar Seagate Technology HDD Pvt. Ltd.

Good Responsiveness and Execution from Sumit

Effective Planning and coordination from Rahul. Overall thank you AGC for your excellent support for this top priority expansion for Digibank.

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Mr. Usman Ali Phaniband Sr. Manager(IT Projects),DBS bank Ltd.

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I am writing to thank you Panneerselvam R / Prabhakar / Srinivasan and Team for the quality of service provided by your team / company. We sincerely appreciate your efficient and gracious customer service. We are satisfied with your team who has been deputed for here look in to the technical issues of our site and we look forward to continuing this relationship… 

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E.Thiyagarajan Information Technology Apollo Tyres Ltd

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We at AGS appreciate your support on this. I thank AGC/Knoahsoft team to be able to relate and respond to our urgency when we raised the matter.  We are sure you extend similar support even in future.

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Chandan Mukherjee Head - Helpdesk AGS Transact Technologies Ltd.

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It is great to work with people who know what they are doing. This is to bring to your attention exceptional ownership and work ethics demonstrated by Sachin to ensure complete delivery from AV and VC delivery perspective. For everybody’s benefit, I would elaborate. We recently had two quality of voice observations from Technology Management Team members. I roped in Sachin and took him thru the observation. He assured and ensured rectification for both the observations. The ownership and focus demonstrated by him is highly applauded. Sachin way to go. Keep walking tall.

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Rajesh Suri Sr. AVP Enterprise Technology Operations EXL Service

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I am writing this to thank Uttam for the quality of service provided by him & his team.

You’ve been right there, helping out wherever and whenever needed. We sincerely appreciate your efficient, gracious customer service.

I am very appreciative of your assistance and looking forward to continuing to work together.

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Madhu Chandran M Sr. Deployment Analyst LOWE’S

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Great Pankaj, Thanks for your support.  Thanks a lot to you and your team for the prompt support and resolution.

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Pushkar Tyagi Manager - IT Operations Bharti Infratel

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Thanks, AGC team for completing the Avaya IP office solution integration with Technicolor Bangalore facility. We are pleased to see all your teams (Roopesh / Charan / Jesna / Simon/Saurabh Kamra) effort to make it a success for us. A Big Thank you for all the team of people who are involved directly or indirectly from AGC team to make this happen.

 Without forgetting, I would really appreciate the effort of your project engineer/s – Roopesh, He is a great asset to AGC.

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Ranganath. G IT MANAGER - INDIA Technicolor

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Last one year for Xiaomi India was very successful we have created many records in India smartphone industry.On the behalf of Xiaomi India. We would like to thank for becoming one of the pillar for our success and would like to appreciate your team for the excellent IT managed services delivered in last one year. They have very well managed our IT Venders, Assets, Incidents, IT Risk and Change request etc. We hope this good services and our standing partnership will maintain and continue in future also.

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Vishwanath C Senior Manager

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AGC team has been very supportive in getting our technical issues resolved in timely manner. A special appreciation for you Uttam, as you have supported us the most. Uttam Shinde has added lot of value by not just resolving the issue but also helping us understand the root cause of issue. He definitely deserves a very good rating.

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Lubna Tasneem Workforce Manager HR@IBM

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Well done team. I appreciate your hard work and responsiveness.

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Kapil Kalbhor HDFC Bank, IT-SMG

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Thanks Tirtha, This is excellent analysis done. This is the kind of analysis expected from the team. I’m sure Polycom team can learn from this and provide better and timely service for Tata Steel VC issues.

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Vipin Chand Senior Manager IT Tata Steel Limited

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Our relationship with AGC has been very pleasant.  We have seen a commendable temperament from AGC Services team towards resolution of our concerns.

I would like to express my appreciation for the remarkable services rendered by AGC Networks in maintaining our systems and attending concerns professionally and timely.

I expect the same level of support and passion towards customer services in future as well.  Many thanks to Mr. Amit Gogia, Vipin Rana, Amit Kumar for extending brilliant support to us.  

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HT Media LTD Manager

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“We would like to Appreciate AGC Networks for the great support they have been rendering to us over the past 3+ Years.

Of special thanks would be to Naveen Kumar and & Uttam Shinde who have tirelessly worked with my team to ensure trouble free operation across Pan-India Dell sites.

I would also like to state that AGC as an organization have been extending good services to Dell and look forward to being associated with AGC.”

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Raj Dell

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 First of all I would like to thank you for the excellent support. You took care of all our queries in a jiffy.

To start with, you have supported us during our office shifting with all the network equipment’s without much of hassle.Your ability to quickly asses a problem and identify potential solutions is a key. You examine a problem & quickly identifies potential solutions and then makes a recommendation as to what solution to pursue.

The overall support from you was satisfactory. Keep up the good work.

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Sreedharan M Connect India 2017

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DSP telecom would like to convey appreciation to Team AGC Networks Limited for successful commissioning & subsequent PG test & final acceptance of the Voice Expansion and Upgradation project.

On behalf of DSP telecom team, I want to extend special thanks to the  team  members as they were involved  in the project  from day  one and  managed the situations effectively from their capability and expertise.
The team’s presence increased our confidence level and their technical knowledge and leadership quality are commendable.

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Biswajit DGM

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AGC Networks has been extending great support for our Avaya development at HCL BSERV. Their support team was extremely responsive and approachable during the time of need and promptly resolved all our concerns.  Their unwavering support, passion and commitment to provide excellent customer service are highly appreciated. We look forward to doing more business with AGC. 
Special thanks to Virendra and team who were very responsive & responsible towards our implicit and obvious needs. Keep up the good work.  

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HCL TECHNOLOGIES LTD HCL TECHNOLOGIES LTD

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The services rendered by AGC Networks for Avaya CM, AAM, SM and SMGR project were excellent. We appreciate the efforts, dedication and hard work of your team.  

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MASTECH DIGITAL PVT LTD MASTECH DIGITAL PVT LTD

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I would like to convey and put on record our sincere appreciation to Pradipta of AGC Networks for his dedicated and effective service support for operation and maintenance of Gigabit Ethernet Network.

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DRDO ITR

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I would like to extend my appreciation for the overall services provided to us during the last 4 years by your team. Time and again, whenever we sought support for any emergency or outage, AGC were always present to handle it in such a way that our operations never got affected. We at Crowne Plaza – Ahmedabad are very pleased with your commitment and accountability.     

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Sahil Dave IT Manager CROWNE PLAZA – AHMEDABAD

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We would like to convey our appreciation to AGC Networks Limited, Kolkata for the quality of their IT service and support rendered to Kaziranga University, Jorhat Assam.
AGC has a dedicated team of experts who can identify and resolve any IT challenges within a short span of time with minimal business impact. I would like to thank Animesh and Shantanoo who helped stabilize our network. 

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Prof Tarun Kumar Registrar THE ASSAM KAZIRANGA UNIVERSITY

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Excellent work done by the AGC Team. Continuous 26 hours of work with same dedication and urge to complete the task within given timeline is appreciated. 
There has not been a single issue reported by Business team w.r.t call flow or agents login. Keep it up. 

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Nishant More Senior Executive Engineer - Operations NSE INFOTECH SERVICES LIMITED

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This is to certify that the services rendered by AGC Networks for Avaya CM, HP Switches, NMS, FCS, Polycom Videoconference Project and maintenance at our premises were excellent.

We would like to mention that AGC team was cooperative, prompt to respond and always ready to help, not only in troubleshooting but also educating us about the system. In addition, AGC Networks keeps us updated about new products and innovation too.

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Kurian Philip IT Manager HOLIDAY INN, COCHIN

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We are happy with the operational support provided by AGC team. There were a couple of urgent issues with respect to data center migration and your support team helped us while spending extra hours on site and went the extra mile.

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Nimul Pillai Senior Technical Lead, ALLIANZ, TRIVANDRUM

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The Black Box team is an integral part of the day-to-day operations at MIA. They understand what we need to run smoothly and our two teams work seamlessly as one.

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Maurice Jenkins Director, Information Systems and Telecommunications Div.

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As the dealership opened its doors, Black Box Resale Services was the only contractor that had no outstanding issues. This really shows their commitment to quality. They handed me an organized network closet that helps ease the ongoing maintenance of my network. I continue to rely upon their guidance and expertise for day-to-day operations.

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Mark Spanagel Facility and IT Manager

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We have a great partner with Black Box and had a comfort level with them from the very beginning. They have given us one system that covers our entire organization and the flexibility we need to grow.

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Jason Arena Managing Director

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Migrating four geographies and 400 people to a new phone system is quite dramatic. We anticipated there would be issues. The interaction between Black Box and Cisco through those issues is what mattered. No one left me alone during this…Nobody dropped the ball—whether it was the middle of the night, weekends, etc. The Black Box team was there working through it.

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Bob Cichon Chief Technology Officer

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Black Box fit the criteria I was looking for, The phone system upgrade went without a hitch. That gave me a high level of confidence in the company and their ability to execute.

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Chris Benson Chief Technology Officer

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