Center of Excellence

center-of-excellence

Our Center of Excellence is designed around keeping our customers’ systems optimized and ensuring maximum uptime for critical operations. We achieve those goals by offering various professional services and support agreements — all implemented by our solution experts who know the industry and understand customers’ needs.

24/7 TECHNICAL SUPPORT

Whether you’re a partner or an end user, we want to give you a quality experience every time. That’s why we offer around-the-clock, U.S.-based service from our customer and tech support teams, including 24/7 phone and chat support. All of our calls are answered within 60 seconds.

PROFESSIONAL SERVICES

Service Level Agreements

Service Level Agreements

Our customers get access to critical technical support through our Service Level Agreements (SLA), along with:

  • Dedicated application engineers for a single point of contact
  • Advance part replacement
  • Software updates and upgrades
  • Technical product training
  • System monitoring

We can also customize your agreement to meet specific needs. Check out our SLA flyer to learn more.

Operator and Maintenance Training

Operator and
Maintenance Training

We offer various on-demand webinars through Black Box Academy, as well as onsite training courses, to keep our customers updated on new solutions and trends.

Configuration and Programming

Configuration and Programming 

Prior to shipping, our team will configure your products based on your requirements and overall system design. We’ll also assist you with programming so that your system and/or controller will properly manage your new equipment.

Installation and Commissioning

Installation and Commissioning

Once you receive your purchase, we can install the product for you and test the final configuration to ensure top system performance.

Extended Warranties

Extended Warranties

Most of our products come with our Double Diamond Warranty. During the warranty period, we will repair or replace damaged equipment for any reason at no charge. You can also extend your warranty on most products, or protect a previously purchased Black Box brand item. Black Box brand copper cables, as well as most of our fiber cables, cabinets, racks and manual switches, are guaranteed for life.

Site Surveys

Site Surveys 

At your request, our experts will visit your site to assess your needs and help you define the right solution for your specific system requirements.

RESOURCES

Tech-Support-Centre_Centre-of-ExpertiseCentro de Experiencia: El mejor asesoramiento

Nuestro nuevo Centro de Experiencia (CoE) es un componente esencial del Centro de Soporte Técnico de Black Box: consta de una extensa reputación, con personal técnico altamente calificado y especializado, el CoE combina conocimientos técnicos en KVM, AV y Networking, haciendo que sea único en la industria. Le proporcionamos el mejor asesoramiento en términos de aplicaciones optimizadas de forma individual y totalmente gratuita.

El CoE es nuestro "grupo operativo" y garantiza que su aplicación se integre de manera óptima, de manera personalizada y accesible en todas las fases de su proyecto. Le aseguramos que incluso las soluciones más exigentes se pondrán en marcha según lo previsto, con el mínimo esfuerzo por su parte, e independientemente de su ubicación.

Confíe en nuestro centro de experiencias y haga de nuestra especialización su inversión.

Support on the phone, online or on-site

The Black Box Tech Support Centre is specially designed to answer all of your questions concerning KVM, AV and Networking competently, without unnecessary waiting times. Dial 00800 CALLBBOX and get support from our experienced Application Engineers that will give you detailed answers to all your product- and solution-related questions.

Or try our online chat: talk to a team member directly for quick and easy answers to your questions.

Would you like an on-site live demonstration of our systems or even a status analysis for your project? We’re looking forward to meeting you and showcasing our solutions. Our Application Engineers will guide you through every step of your project, from planning to implementation and beyond.

Should our expert realise, that the focus of your project lies within the expertise of another Application Engineer, they will not hesitate to forward you to the most qualified colleague right away.

Visit our training centres

We’d like to invite you to one of our four professionally equipped demo and training centres, located across Europe. Visit our centres in Germany, United Kingdom, Denmark and Belgium and take a virtual dive into our KVM and AV solutions. Get a feel for our products and experience the operation, management, quality and user-friendliness of our interfaces. Call our Tech Support Centre today for an appointment.

Here to Help

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