Black Box and Avaya Team Up on UCaaS Solutions: Expanding the Partnership to Europe

PITTSBURGH Oct. 26, 2021 — Black Box, a leading global solutions integrator, and Avaya (NYSE:AVYA), a global leader in solutions to enhance and simplify communications and collaboration, have expanded their partnership to Europe to offer Black Box clients enterprise-wide unified communications and cloud-based collaboration solutions built on Avaya Cloud Office™ by RingCentral©. This makes Black Box an Avaya Cloud Office-certified partner in Europe and a strategic partner for Avaya OneCloud™ UCaaS (Unified Communications as a Service) and OneCloud™ CCaaS (Contact Center as a Service) solutions around the world.

"We are thrilled to have Black Box join us as an agent for Avaya Cloud Office™ and as an Avaya partner in the UK and Europe," said Ali Hastings, senior channel director, Avaya UK&I. “The extensive customer base that Black Box has across the market will help us accelerate the adoption of Avaya Cloud Office™ across Europe at a time when unified communications are becoming more important by the day.”

Black Box and Avaya team up on UCaaS solutions,
enabling global coverage with local support.

In its “Work from Anywhere” study1, Avaya found that in the wake of COVID-19, nearly 72 percent of businesses surveyed are rethinking how they work; 58 percent feel remote working is enabling them to hire a more distributed workforce; and 8 out of 10 are retooling to provide improved customer and employee experiences. In addition, the study found that 3 out of 4 businesses are focusing more on employee and team communications, including cloud solutions.

Avaya OneCloud™ UCaaS offerings are redefining business operations by delivering seamless UC&C solutions that provide all-in-one voice, video, team messaging, file sharing, and fax services. More flexible and cost-effective than legacy on-premises PBX and video conferencing systems, the cloud solutions empower mobile, distributed, and work-from-home workforces to connect via any mode, any device, and any location.

Avaya solutions are customizable, modular, scalable, omnichannel, and can be integrated with leading third-party business applications. Avaya Cloud Office™ is a comprehensive cloud phone system and collaboration tool to revolutionize communications across all in-person and remote teams and locations. The featured suite of solutions in this partnership includes Avaya OneCloud™ UCaaS, as well as Avaya OneCloud™ CCaaS, part of the OneCloud Experience Platform that is enabling users to deliver effortless customer and employee experiences.

To help customers smoothly and successfully transition to the cloud, Black Box offers a full suite of implementation and support services through its Managed Migration Services, Black Box, long-known for its highly-skilled, hands-on global team of technical experts, can help organizations plan, deploy, and manage the communications solutions whether they have one site, hundreds of sites, or even thousands of remote workers. Services include professional consulting and engineering, on-site field services, support, monitoring, and service-level management and agreements.

“Avaya facilitates and improves communications between and among employees and customers no matter where they are located. We surround the solutions with support services to ensure successful migrations no matter the size or location(s) of the customer,” said Matt Thomas, vice president and general manager — EMEA, Black Box. “That’s a powerful combination, and that’s why we are so pleased to be offering the Avaya suite of communications solutions to our customers. Customers that want global coverage with a local presence can rely on Black Box for Avaya support and come to us for all Avaya questions.”

matt-thomasMatt Thomas, vice president and general manager — EMEA, Black Box “Customers that want global coverage with a local presence can rely on Black Box for Avaya support and come to us for all Avaya questions.”



About Avaya

Businesses are built on the experiences they provide, and every day millions of those experiences are built by Avaya (NYSE: AVYA). For over one hundred years, we’ve enabled organizations around the globe to win - by creating intelligent communications experiences for customers and employees. Avaya builds open, converged and innovative solutions to enhance and simplify communications and collaboration - in the cloud, on-premise or a hybrid of both. To grow your business, we’re committed to innovation, partnership, and a relentless focus on what’s next. We’re the technology company you trust to help you deliver Experiences that Matter. Visit us at © 2021 Avaya Holdings Corp. All rights reserved. Avaya and the Avaya logo are trademarks of Avaya Holdings Corp.

About Black Box

Black Box® is a trusted IT solutions provider delivering cutting-edge technology solutions and world-class consulting services to businesses on every continent. The breadth of our global reach and depth of expertise accelerate customer success by bringing people, ideas, and technology together to solve real-world business problems. Our IT infrastructure solutions, services, and products enable secure, flawless connectivity and meaningful collaboration across town or around the globe.
Black Box is a wholly owned subsidiary of AGC Networks. To learn more, visit the Black Box website at Follow the company on Twitter @BlackBox_ns. Black Box® and the Double Diamond logo are registered trademarks of BB Technologies Inc.
All other trademarks referenced herein are the property of their respective owners.


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