Whether you’re a partner or an end user, we want to give you a quality experience every time. That’s why we offer around-the-clock, U.S.-based service from our customer and tech support teams, including 24/7 phone and chat support. All of our calls are answered within 60 seconds.
Most of our products come with our Double Diamond Warranty . During the warranty period, we will repair or replace damaged equipment for any reason at no charge. You can also extend your warranty on most products, or protect a previously purchased Black Box brand item. Black Box brand copper cables, as well as most of our fiber cables, cabinets, racks and manual switches, are guaranteed for life.
Our customers get access to critical technical support through our Service Level Agreements (SLA), along with:
We can also customize your agreement to meet specific needs. Check out our SLA flyer to learn more.