Black Box Network Services OEM Warranty Terms

The following is a summary of the manufacturer warranties.

Rev. 1 (Effective September 13, 2016)

For Cisco Products Only.  The warranties for Cisco Equipment may be found at the following URL: ( ).  The limited warranties referenced in these Terms do not apply if the Equipment: (a) has been altered, except by Cisco; (b) has not been installed, operated, repaired, used or maintained by Black Box in accordance with instructions made available by Cisco; (c) has been subjected to abnormal or unusual physical or electrical stress or environmental conditions, misused, or negligently handled or operated; or (d) is acquired by Customer for beta, evaluation, testing, demonstration purposes.

For NEC Products Only.  Neither NEC nor Black Box shall be responsible for the failure of any NEC Equipment to conform to published specifications, which failure is attributable to environmental or structural causes beyond NEC’s or Black Box’s control. 

For Unify Products Only.  Unify shall, at its discretion, have the right to repair, replace or provide again free of charge, parts or services showing a defect as to quality within one year from cutover (theLimitation Period“) which already existed at the time of the passing of risk (hereinafter referred to as “Defect”) within the Limitation Period. Software shall be deemed free of Defects if it complies in all major respects with the agreed specifications at the time of the passing of risk. If subsequent performance is unsuccessful Customer shall be entitled to cancel the respective order or reduce the remuneration.  (ii)Any contractual item showing a Defect in materials or workmanship, or otherwise failing to operate in accordance with the specification, upon or within the first seventy-two (72) hours after initial operation in Customer’s network, will be considered “Dead on Arrival” (DoA), provided that no more than three (3) months have elapsed between the date of shipment from Black Box and the date of the initial operation. (iii) Claims based on Defects shall be excluded in cases of natural wear and tear or damage arising after the transfer of risk from faulty or negligent handling, excessive strain, unsuitable equipment, or from special conditions deviating from normal conditions of usage, or from non-reproducible Software errors. The same applies when Software is not used in accordance with the applicable installation requirements or not in accordance with the appropriate conditions of usage. Claims based on Defects attributable to improper modifications or repair work carried out by third parties and the consequences thereof shall be likewise excluded.

OEM Warranty Rev 1. Effective September 13, 2016