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With the surge of cases in the pandemic, one university hospital, like others across the country, created new areas specifically to treat COVID-19 patients. Black Box helped enable wireless communications for doctors and nurses with a very expeditious expansion of the hospital’s existing DAS as well as handling carrier engagement.
The COVID-19 pandemic is challenging healthcare workers in unimaginable ways. One hospital system needed a way to track both equipment and staff, particularly in new COVID-19 100 percent isolation units. Black Box stepped in and provided a new RTLS. The system is designed to reduce the hoarding of critical equipment assuring infection control and supporting excessively high utilization numbers. In addition, the system supports clinician handheld devices being used in triage areas and hospitals.
Black Box helped one southern hospital enable communications in outdoor triage tents and specially designated drive-through areas in parking garages. We installed Wi-Fi so the clinicians could assess patients with handheld devices. They also used the Wi-Fi to set up web meetings with doctors using computer-mounted cameras.
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In preparation for COVID-19 cases, a major healthcare system with three hospitals and 400 plus clinics was setting up triage tents in the parking lots of its hospitals. The Director of Telecommunications called Black Box and placed an expedited order of 2,000 mobile communications systems, including licenses, for its workers at the three hospitals. They requested that the materials be shipped immediately. The Black Box team powered through the request, and all the communications sets arrived at the three hospitals two business days after the request came in.
A major financial services company wanted to provide 5G coverage at its facilities across the nation so that staff and guests could benefit from the speed and reliability of 5G, including at below-ground tornado shelters. Black Box engineered and delivered a turn-key solution that uses DAS.
A major metropolitan university hospital greatly accelerated its planned opening of a newly constructed 1.5-million-square-foot hospital building from 12 months to just a few weeks to accommodate demand for healthcare services during the pandemic. The hospital system outlined how it wanted to bring 240 new patient beds in 120 patient rooms on five floors into immediate operation. Black Box had planned to deploy critical cellular voice and data communications over several months. Instead, Black Box delivered cellular services throughout two emergency department floors and three patient floors in just 12 days, two days ahead of the urgent deadline.
One major healthcare system with four hospitals and multiple clinics is in an area hit particularly hard by the COVID-19 pandemic. The state and the Centers for Disease Control asked the system to turn one of its former hospitals, utilized as an outpatient clinic, back into a hospital to accommodate 102 COVID-19 patients. Black Box helped by installing two UG 50s to the existing NEC SV9500 IP system to support phones in the patient rooms and nurse/admin stations.
One of the largest healthcare delivery systems in the nation needed to understand the current network infrastructure at almost 200 locations in 22 states before launching their electronic medical record system. Black Box designed and deployed standardized processes for assessing infrastructure, resulting in a faster, more accurate audit than internal teams could manage.
A large financial services company, and longtime Black Box customer, called us on a Saturday with an urgent request. The company needed 50,000 CATx patch cords delivered to their east coast headquarters by Monday. The cables were going to be used to enable remote workers. The Black Box team dropped everything and went to work immediately. The team sourced and shipped nearly 40,000 cables from our own technology products division warehouse and the rest from other suppliers and other Black Box inventories. To accomplish this two-day turnaround took an incredible team effort, especially over a weekend. The cables arrived as promised on Monday morning, and the company was able to set up its remote workforce.
Providing luxurious, high-functioning office space with the latest IT and support is the foundation of a European co-working company’s business. When installation at their latest location went awry, Black Box jumped in to complete the job in just six weeks, becoming a trusted partner for future locations in Europe and the United States.
In preparation for a surge in COVID-19 cases, a major metropolitan university/teaching hospital system needed to update its contact center. One of our full-time, on-site technicians managed to squeeze days of work into hours to accommodate the request. Six other on-site Black Box techs set up a command center and phones in the outside triage areas. In addition, another tech spent a weekend on the phone helping hospital staff enable remote working and remote call forwarding.
A major hospital system and current Black Box client called on us to help them set up multiple triage tents at several locations. The tents required running armored cable, setting up wireless access points, adding cameras, and more. The problem was the hospital needed the project to be done in one day instead of the initially requested three days. Black Box accomplished what was thought undo-able and now has techs stationed on-site as an extension of the hospital IT staff.
Like its counterparts around the country, one midwestern health system was setting up outdoor triage tents to test and assess patients in a safe area. The hospital called Black Box for our expertise in cabling, but they had one request: the project had to be done in eight hours. Black Box quickly installed the heavy-duty, outdoor cable in just one day and provided emergency support for move, add, and change requests.
Due to the COVID-19 pandemic, a premier healthcare provider in the mid-south had an urgent need to implement a work from home strategy for its financial and support teams. The healthcare system contacted Black Box for help. Within 48 hours of receiving the order, the healthcare system had remote worker licenses (softphones) and was able to maintain business continuity for its work from home team.
A professional association sent 250 employees to work at home during the pandemic. Unfortunately, what happened was more like pandemonium. Because all employee direct numbers had to be forwarded to ring a new number, the association was using two paths for every call and quickly ran out of call paths. The result was constant busy signals for members and employees. The association reached out to Black Box on a Thursday afternoon, by Friday, we provided 10 “test” SIP call paths over the customer’s existing Dedicated Internet access. We also arranged a call between vendor engineering, the association, and the SIP service provider. By Monday, we were able to activate 150 SIP call paths. In a matter of hours, the client was able to place calls using the new SIP call paths. The client was happy, and we concentrated months of work into days.
A medical practice consortium turned to Black Box because of the high-latency and poor voice quality in their VOIP connection. Black Box solved the initial issue implementing an MPLS network and found solutions for their outdated PBX and security vulnerabilities, lowering network costs while resolving HIPAA compliance issues.
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A national elder-care home in Tennessee experienced a communications crisis during the COVID-19 pandemic. The facility’s aging phone system completely stopped working and left clinicians, administration, and patients with no service. This was a critical communication failure, especially as families could not contact their loved ones by phone. Black Box received the call for help on a Thursday. By Saturday, the facility had a modern communications system installed and by Sunday 100 percent of the phones were operational.
An international pizza chain knew COVID-19 was going to affect its business. The customer anticipated an overload of delivery orders concurrent with a reduction of in-restaurant employees as all walk-in business is virtually eliminated. The company wanted a way to optimize in-store order efficiency as the number of employees was reduced as well as enable failover to another store in case a store is unable to open. The company reached out to us. The solution was a CPaaS system that enables Short Message Service (SMS) texting as well as routing customer phone calls for ordering through an automated Interactive Voice Response (IVR) system. The IVR was configured to send text messages when the pizza leaves the stores and the driver arrives at the doorstep to leave a pizza, enabling contactless delivery.
A nationally recognized multi-site regional medical treatment facility in the Northeast was using outdated voice technology lacking redundancy or scalability. Black Box migrated their voice services seamlessly at 8 locations, delivering 2,000 SIP call paths over a redundant MPLS network while reducing service costs by 30%.
Black Box recently finished outfitting a new healthcare help desk with a Cisco contact center. The center was not open long when COVID-19 hit, and all the agents were sent home. The company called us, and we made remote access happen with the right devices, software, and licenses, etc. In addition, we helped the company increase their network bandwidth to accommodate the remote workers. What started as a 100-agent center supporting nationally known healthcare systems is now a 250-agent center handling emergency COVID-19 calls.
A global Data Center Services client needed two hyperscale DCs to support their strategic plans and enable applications and services to billions of people worldwide. Black Box provided a holistic suite of services to construct and maintain the DCs, which include 20,000 server cabinets and enough fiber cabling to stretch from California to Sweden.
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One of the largest providers of emergency air medical transportation in the U.S. has developed a strategic relationship with Black Box over the years. Because of the “first responder” nature of the business, the company’s two contact centers, which we installed and continue to support, are highly sophisticated and are more like a command-and-control center than a typical call center. We had just started working with the company on a project designed to strategically locate 30 remote agents in different areas of the country for improved disaster recovery when COVID-19 hit. In just ten days, which included global shipping, we provided everything needed (hardware/software) to connect remote agents across the country over IP to the main UC systems.
A large pharmaceutical company had been working round the clock to produce COVID-19 tests. The company produced two million tests in just three weeks. But as the pandemic worsened and spread, the company had to enable remote working for one hundred of its engineers. They called Black Box. We were able to implement a home-agent solution and reprogram their UC from a premise-based model to a remote model.
A major national retailer’s team was using Calero software as a communication management tool with little internal staff experience. Black Box provided Calero expertise and consulting services to reduce annual carrier-managed service costs by 30% through 2 FTE reductions.
Clinicians at one major metropolitan hospital system are on the front lines and report to work every day. But the healthcare system wanted to protect administrative staff not involved in patient care. The system contacted Black Box and within a few days we procured and implemented 130 Multiline Client Mobile licenses to enable remote working.
An automotive company was struggling to manage multiple carrier service providers across 100 locations with their small team. Black Box provided a carrier-managed service program with dedicated project management to drastically improve their results and reduce annual costs by 10%.
A large insurance underwriter in the Midwest is an essential business and could not shut down during the pandemic. To protect employees, the company wanted to send 300 call center agents home to work. But because of the nature of the business, the company did not have a remote working model in place but rather an extremely secure premise-based system, which Black Box had installed and continues to maintain. The company contacted us for an immediate solution. Within 48 hours, we were able to quote and process 300 softphone licenses and had our technicians install the system remotely. We also provided remote training for the agents as well as all project management for the new system.
A growing healthcare consortium needed to simplify and consolidate 300+ homegrown field office networks for manageability, agility, and HIPAA compliance. By leveraging Black Box's expertise and national service teams, they received a centrally managed, integrated SD-WAN network that mitigated risk, met all HIPAA requirements, and guaranteed 99.999% uptime.
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Two multinational clients required a complete network refresh to transform their wireless-user experience across 400+ locations around the world. Black Box engineers worked closely with their technology partners to meet wireless network design requirements for both clients, including surveys, remediation plan, predictive design, installation, validation, Day 2 support, and the decommissioning of existing legacy systems. Each client’s wireless refresh resulted in a well-designed, future-ready network that will lower costs, boosts operations, and encompass business values. Partnering with Black Box the clients receive ongoing support and monitoring for network health from one trusted partner for uniform, repeatable roll-out, and a consistent experience across all locations.
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A growing software/hardware technology company catering to carwash retailers need to integrate its highly complex, highly segmented enterprise network. Adding to the challenge was PCI data compliance and simplified, centralized network management with a small IT team. The solution was an SD-WAN that was secure, manageable, and provided 99.999% uptime.
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A large, North American, international airport, decided not to pay on a ransomware attack. Instead, they turned to Black Box. Our experts isolated the “infection,” procured new equipment, rebuilt the network, and reinstalled data from backups. The resulting value totaled over $2 million.
A series of large-scale acquisitions over 20 years created several large, disparate, expensive networking systems for this baking conglomerate encompassing 27 brands. Black Box created an optimized and consistent network across all their IT facilities, decreasing the time and expertise needed to maintain the system and ultimately decreasing TOC
One of the largest bakeries in North America is known for its popular brands, freshness, and quality as well as its commitment to its employees. To that end, the bakery ordered 100 laptops to enable employees to work remotely and to ensure business continuity in case of prolonged COVID-19 disruption. The supplier put the shipment on hold reserving the laptops for government and healthcare clients. The bakery made its case that it was also essential in terms of meeting increased consumer demand and feeding the country, but to no avail. So the bakery reached out to us for assistance. Due to our strategic relationships, we were able to secure 98 remanufactured laptops that the bakery will use to replace those that fail in the field.
When the pandemic hit, the Black Box team faced the daunting challenge of how to quickly transition Service-Desk Agents to a remote and socially distanced work environment, yet continue to provide mission-critical network and communications services with no disruption for the Miami International Airport. The team seamlessly cut over to a customized cloud-based solution and realized significant annual cost savings and a major reduction in call waiting and queue times.
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A global pharmaceutical company knew their legacy network configuration lacked the capability to handle masses of health data projected in coming years. Internal teams anticipated it would take 4 to 5 years to upgrade their 7 sites and over 350 switches. Black Box’s team completed the network upgrade in 1.5 years, $500K under budget.
A global technology company had a vision for creating leading-edge 3D and VR experiences for sports enthusiasts. They partnered with Black Box — who had been supporting them for over 25 years with localized MSP and global IT deployments — to provide on-site design and installation. Read the full case study.
A large hospital was tasked with synergizing its operations and communications all while working under one vendor. Black Box stepped in to deliver the golden triangle of people, processes, and tools to create a centralized communication system. The result was a predictable financial model, efficient operations, skilled personnel, and proven disaster management.
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The client for a multinational IT and business consulting company needed 24x7x365 managed services for network on-site support at 14 locations across North America and Latin America. The company tapped Black Box to provide over 150 full-time resources delivering LAN/WAN support, network configuration, installation, and management.
Black Box developed a custom set of comprehensive AV standards for the client’s conference rooms, training rooms and huddle spaces. The in-room equipment and applications allow for ease of use and an optimized experience for both onsite and remote users.
When updating their more than two-decade old control room, the California's Coachella Valley Water District (CVWD) turned to Black Box to implement a flexible, secure, efficient, ergonomic, and intuitive solutions for signal extension and switching. Discover how our Emerald KVM over IP helped provide seamless communications and control.
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Providing luxurious, high-functioning office space with the latest IT and support is the foundation of a European co-working company’s business. When installation at their latest location went awry, Black Box jumped in to complete the job in just six weeks, becoming a trusted partner for future locations in Europe and the United States.
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The COVID-19 pandemic forced one of the top business schools in Canada to stop holding classes in their lecture halls. However, they still needed to teach their students who had already paid tuition. Their plan was to extend live video streams of their professors teaching in empty lecture halls to remote students. Black Box was happy to continue its relationship with the existing customer by recommending KVX Extender solutions.
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An internationally known healthcare system with disparate telecommunications platforms received centralized management and support that improved operational efficiencies, enhanced business agility, and strengthened morale
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Taiwan Railway Administration (TRA) just celebrated its 130th anniversary. To provide safe and reliable transportation services to all passengers and employees, TRA decided to upgrade their data center remote monitoring system.
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India is developing a state-of-the-art metro transportation system, prioritizing passenger safety through CCTV monitoring. Black Box provided a cost-effective solution to extend KVM signals and connect CCTV joysticks, ensuring effective surveillance across varying distances. The metro system was impressed with the plug-and-play connectivity and transparent USB support, leading to a second order and potential future projects in other regions or countries.
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The underground Rockefeller Center Concourse is one of the highest traffic commuter thoroughfares in Manhattan, with an average of 65,000 commuters and visitors passing through each day, increasing to over 100,000 a day during the holiday season.
Read Case StudySt Rumbold's Cathedral is a medieval church built in the 15th century (year 1452) and is one of the most visited tourist attractions in the heart of the city of Mechelen in Belgium.
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A German city's road-works department faced increased metal thefts. Partnering with Black Box, they implemented an IP-video surveillance system with strategic camera placement, wireless extenders, and a 2x2 video wall for monitoring. The solution was highly effective and appreciated.
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A leading hospital had a challenge managing and tracking medical equipment. It would not always have the right amount of telemetry packs and infusion pumps available. We helped it solve these challenges by using an RTLS system to track and manage this critical equipment
A Swedish organization sought to upgrade its KVM system to improve security and workflow efficiency while accommodating legacy VGA servers. They adopted Agility, a KVM over IP system, enabling secure management and flexible support for VGA and digital video interfaces.
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For more than 12 years, Black Box has supported over 20,000 users across 23 sites in North America and Europe. Through an optimal mix of on-site and remote IT staff, Black Box manages and supports the Company's entire IT and communications infrastructure.
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Thomas College in Maine sought to upgrade its communication infrastructure during its expansion. The college replaced its existing video signage system, ThomasTV, due to bandwidth issues. Black Box's iCompel was chosen for its ease of use and bandwidth efficiency. The system allows customized content delivery across campus, meeting the college's requirements and supporting its growth.
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Shannon Brewing Company is proud of their one-of-a-kind, award-winning fire-brewed beer. Made with pure Texas spring water, whole grain, and whole flower hops, the beer is sure to satisfy the palate with its rich, malt flavor.
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Miami-Dade Aviation Department now enjoys a redesigned and fully-staffed NOC and Service Desk that incorporates the latest technologies and procedures, as well as on-site Tier 1, 2 and 3 services, via more than 50 technicians and engineers.
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With a desire to use the most advanced modern technology, a major broadcasting company is currently building a new large broadcast campus. The company has already installed eight DESKVUE receivers in their control rooms, with more to come as additional buildings are completed. Operators are pleased with the improved view using a single 5K curved monitor and fast, intuitive system switching.
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Read how this call center put information front-and-center by connecting sets of four monitors to the Freedom II KM Switch. Operators can now manage a large amount of incoming information and react instantly with a single keyboard and mouse.
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Just prior to the pandemic, the NFL’s Philadelphia Eagles replaced their aging KVM system at Lincoln Financial Field and NovaCare Complex. The challenge was to find a new KVM solution that would allow for virtual machine access and flexible remote desktop access while ensuring continued performance and ease of use. The Philadelphia Eagles replaced their aging KVM system with Black Box’s Emerald KVM solution, which allowed for virtual machine access and flexible remote desktop access while ensuring continued performance and ease of use.
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A major airport's technical watch center (TWC) needed to upgrade its outdated KVM Matrix equipment crucial for air traffic control. Black Box provided a KVM-over-IP solution, ensuring low bandwidth, fanless units, and easy management. The solution met all requirements, enhancing the TWC's operations with futureproof technology, and plans to replicate it in other regional airports.
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Miami-Dade Aviation Department needed to modernize its mission-critical service desk, which handles approximately 50,000 calls each year. In the midst of pandemic lockdowns, Black Box accelerated the implementation a cloud-based solution without interrupting airline/airport operations and services while enabling safe, secure remote work.
Migrating to a new communications system can be a daunting task. Black Box engineers and solution architects make it easy. We help you define your digital workplace communications and hybrid collaboration transformation goals, includingAV integration that makes working together more intuitive and strong office-of-one security protection. As a leader in UC&C — with a robust portfolio of solutions from best-in-class partners and a dedicated global team — Black Box can help you determine the consumption model that works best for you and aligns with your business drivers.
Elizabeth Forward School District sought a dynamic solution to showcase student work and real-time info. Black Box's customizable iCompel® digital signage seamlessly integrated into their infrastructure, enhancing communication and community pride.
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A large fitness organization wanted to update the AV content distribution system in their facilities. The system integrator turned to Black Box because they wanted an easy and reliable solution for AV content distribution.
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Covering several acres, a children’s hospital emergency department suffered a common issue with networking: personnel Wi-Fi devices failed to transition between campus buildings. Black Box formulated an elegant and simple solution. By utilizing OnGo capable flash drives, the hospital can keep their existing devices while enjoying the superior security and flawless connectivity of OnGo.
A Seattle hospital needed nurses' stations with remote access to patient monitors. Black Box offered the Emerald SE KVM-over-IP system, improving productivity, optimizing patient care, and ensuring safety with high-definition display.
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Migrating to Modern UCaaS & Voice-Only MPLS Network
A consortium of more than 90 medical practices needed to migrate to a modern UCaaS & Voice-Only MPLS network. But they required high-quality HIPAA-compliance and an up-to-date voice solution.
A prominent European Police Department, with 15 stations and over 14,000 staff, faced challenges in efficiently monitoring daily emergency traffic at its main control center. Partnering with Black Box, they developed a solution combining an NEC 55" LED Video wall, a Black Box DKM FX KVM Matrix, and a remote control touch panel, streamlining call prioritization and response times.
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A structured cabling system that’s smartly designed takes careful planning, even for the most seasoned professional. It’s much more than just pulling cable through the ceiling. It’s a complex undertaking that involves integrating different technologies and cabling types, projecting future capacity requirements, and making sure the whole system operates smoothly and reliably. Find out what you need to consider when planning a structured cabling system.
Chainsaw, a Hollywood post-production company, overcame limitations of their outdated KVM system by implementing Black Box's high-speed fiber-based KVM solution. The new system provided seamless connectivity, scalability, and flexibility for clients, along with support for 4K content. It improved efficiency, reduced noise, enhanced security, and future-proofed Chainsaw's production infrastructure.
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In the aviation industry, ensuring security and efficient control tower operations is paramount. Black Box provided a cost-effective DKM extender solution to support 4K video with zero latency for airport control towers and pilot training rooms. This solution improved workflow, offered crystal-clear 4K resolution, and enhanced security, leading to plans for international expansion.
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Migration to IP-Based Telephony Increases Flexibility and Enhances Capabilities
The Springfield Utility Board (SUB) in Eugene, Oregon, needed to expand its customer service offerings but was unable to do so thanks to an existing communications system that had reached the end of its life cycle. Black Box moved SUB to IP-based telephony, which provided the company with enhanced routing, tools, and metrics, and featured a mobility option for field engineers.
A leading wagon manufacturer was looking for an end-to-end system to visualize cargo being transported by both road and rail. Black Box not only solved this challenge, but also reduced road maintenance costs and minimized both noise and air pollution.
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A Southern German TV station aimed to upgrade its broadcasting center's servers and KVM systems. Faced with the challenge of real-time control and seamless signal switching, they adopted the Black Box DKM FX platform. This solution effortlessly integrates 150-160 servers and 120-130 user consoles, ensuring uninterrupted workflows, efficient disaster recovery, and real-time collaboration across multiple users.
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WeFadeToGrey, a German post-production facility specializing in color grading, sought to upgrade its infrastructure for efficient, future-proof workflows. They chose Black Box's Emerald KVM over IP platform, offering pixel-perfect HD signal extension and switching, and enabling colorists to access software tools from any workstation.
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A weather monitoring organization collaborated with Black Box to transition and upgrade their control room systems to a new facility. Black Box provided network infrastructure, a KVM Matrix Switch for remote PC access, and a Radian video wall system. The upgraded control room streamlined operations, enhanced workflows, and improved display capabilities throughout the new building.
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Citing congestion as a primary impediment to their current network, a national research hospital partnered with Black Box to mitigate network crowding and issues with connectivity. With more than twenty thousand devices accessing the local Wi-Fi network daily, the facility now benefits from reduced network strain and a forward-thinking ability to accommodate a practically limitless number of devices in the future.
Office Depot aimed to accelerate their eCommerce strategy and build a Digital Innovation Center in the UK to support thousands of daily orders. Black Box Network Services provided a fast and reliable IT infrastructure for the center, completing the project ahead of schedule, and creating a workspace that fosters innovation, collaboration, and meets the needs of the new millennium workforce.
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Media Mobil GmbH (MMG) collaborated with Qvest and Black Box to create a compact OB van for flexible broadcasting. They employed the Emerald KVM solution for seamless control, weight and space efficiency, and easy scalability, meeting all requirements and ensuring smooth remote operations.
Read Case StudyOsmo's Cosmos, the glam rock band based in Finland, has found the perfect solution to enhance their stage productions with Black Box's MediaCento IPX system. This scalable and versatile technology allows the band to build video walls of varying sizes, while its easy setup and configuration make it a convenient choice.
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Électricité de France S.A. (EDF) is a French electric utility company, largely owned by the French state. As a global leader in low-carbon energy, the EDF Group covers every sector of the energy business, from generation to trading and transmission grids.
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The technical support staff at a large German airport operations center wanted to avoid heat and noise in a central control room while efficiently monitoring access control, security camera surveillance, and general airport security. They enlisted Black Box, and we implemented a highly reliable, 24/7 DKM system that is primed for expansion when the need arises. Operators now enjoy a quiet, cool, secure work area that compels them to work productively.
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The refinery and Black Box agreed on a control room extension solution based on the Emerald SE KVM system. This point-to-point Emerald system allows operators to access the new servers in the equipment room from their workstations in the control room, streamlining workflows and enhancing operations.
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Hundreds of homegrown field office networks were crippling a healthcare consortium's ability to execute its business promise to provide IT and compliance support.
Black Box provided WWE with a flexible KVM system upgrade that enhanced workflow efficiency within their production control rooms, offering access to multiple computers from one user station, ensuring high-quality video with zero latency, and providing cost savings by sharing resources seamlessly. WWE was highly satisfied with Black Box's support throughout the process.
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Black Box saved a nationwide hospital system time and money during a $250M rollout across 100 locations. Our team surveyed hundreds of IDF closets to assess adequacy — and developed remediation plans for the infrastructure foundation
A Brazilian waste management company improves performance and streamlines management for remote users who access its new command/control room.
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A nationwide retailer needed a digital signage solution that would display in-store advertising featuring new products and up-and-coming trends. To give customers more product details, the solution needed to be interactive with mini touch-screen displays. We created the solution, deployed it in more than 80 stores, and followed up with post-installation support services.
A French TV station needed digital signal switching and extension for their mobile broadcast trucks. Black Box provided the DKM FX platform, supporting various devices, resolutions, and signal types with up to 500 meters of KVM-attached device support. The system ensures uninterrupted, high-quality broadcasting while on the move.
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FOX Sports adapted to pandemic constraints by utilizing Black Box Emerald KVM over IP technology to enable remote control of production equipment, even for NASCAR events. This maintained seamless broadcast quality while reducing on-site personnel, ensuring efficient and safe broadcasts during challenging times. This solution has continued to enhance broadcasts even as normal operations resume.
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One of the busiest Public Safety Answering Points (PSAPs) in the southeastern U.S., handling over two million calls annually, faced challenges in efficiently switching between multiple PCs for each call taker. Black Box introduced the Freedom KVM desktop switch, ensuring compatibility with the center's specialty keyboards and optimizing the switch to support built-in hot-key sequences.
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Thales Germany transformed BVG's underground rail control center, using KVM technology by Black Box. Computers were relocated for security and flexibility, enhancing efficiency and service quality in monitoring the extensive rail network. The implementation was seamless, ensuring uninterrupted traffic operations and providing a smooth user experience with improved digital systems.
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An out-of-date communications system sees its last days, ushering in a new, fully-capable, multi-use system oriented in IT and capable of delivering multimedia as well as traditional VoIP applications. Fears of an impending crash of the old equipment were laid to rest and a new cost-effective unified system was installed courtesy of Black Box’s team of communications experts.
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The Springfield Utility Board (SUB) in Eugene, Oregon, needed to expand its customer service offerings but was unable to do so thanks to an existing communications system that had reached the end of its life cycle. Black Box moved SUB to IP-based telephony, which provided the company with enhanced routing, tools, and metrics, and featured a mobility option for field engineers.
A municipality government was pursuing its AV system update and required a short turnaround. Black Box stepped in with 'product ready' components on hand and created a budget-friendly, scalable, consistent, and easy-to-use AV system with a delivery date of less than a month. They also added Black Box services to their system upgrade program to avoid future cases of falling behind.
Returkraft, a waste-to-energy plant, addressed a control room explosion by swiftly deploying a temporary control room using Black Box's Emerald PE KVM solution, provided via Nordlo. It ensures safety and efficiency while paving the way for a permanent control room.
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A High-Tech Healthcare Operating Room adopted DisplayPort Active Optical Cables (AOCs) for connecting robotic cameras to visualization systems. This ensured real-time, premium visuals, streamlined operations, enhanced surgical precision, and cost savings.
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WFMZ-TV in Allentown, Pennsylvania, upgraded its infrastructure with Black Box's Emerald KVM solution, transforming workflow and signal flow across departments, achieving a 90% reduction in network utilization, and streamlining broadcast operations.
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A leading German broadcaster sought to upgrade their OB van, prioritizing weight, space, and functionality. Collaborating with Black Box, they integrated the innovative Emerald KVM platform, replacing an old analog KVM matrix. This allowed seamless control of both local and remote servers, reduced equipment clutter, and streamlined operations. The IP-based system offers flexibility for remote productions and is future-proof, ensuring a smooth transition from HD to 4K when desired.
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A Global Energy enterprise was using an outdated teleconferencing system, which needed to be upgraded to state-of-the-art video conferencing technology. However, despite interacting with multiple suppliers, they couldn't find a good fit. That is when Black Box stepped in to develop an AV conferencing system utilizing a consumable OpEX model deployed in short order and installed by experts across all the locations of this Global Energy company to provide similar experiences globally.
A Dutch Medical Center required electronic distribution of MRI images across its expansive campus to 22 stations for diagnosis and surgical preparation. The challenge was ensuring pixel-perfect image reproduction over long distances, free from electromagnetic interferences. Black Box introduced the DKM FX Compact Matrix Switch system using fiber-optic cables, guaranteeing high-quality, real-time digital video, and peripheral data distribution, impressing the center with its reliability and adaptability for future requirements.
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A large financial services company needed to revolutionize its aging and siloed telecommunications system. Black Box deployed, managed, and operated end-to-end, mobile-enabled unified communications via a private cloud. The result was an immediate and impressive cost savings, as well as soaring productivity.
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An American supermarket chain sought a dynamic way to communicate with customers across its expanding locations. Black Box provided a digital signage solution, using iCompel® with virtual machines. Implementation improved customer engagement, reduced waste, and streamlined messaging across stores. The scalable solution now serves over 30 stores, potentially offering ad messaging in the future.
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A workspace-for-rent company, while expanding globally, was facing issues in providing consistent, reliable, and easy-to-use video conferencing technology in each location. They partnered with Black Box to create a modular, cartable conferencing system with minimal and repeatable components. Black Box provided a high level of tech with ease of use such that every staff member can deploy the system to any customer at any site at a moment's notice.
A manufacturing company’s Process Control System (PCS) is monitored in KVM workspaces with four screens, but it is difficult for operators to know where to look for crucial, time-sensitive information. Learn how DESKVUE consolidates important information directly in-line with operators’ eyesight, decreasing their reaction time so they can immediately correct equipment malfunctions or other critical situations.
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A system integrator's client upgraded their control room with the help of a Black Box KVM application expert, utilizing the Emerald KVM over IP solution for 4K connections, remote access, and multi-site control while reducing bandwidth consumption. The system, which was developed over two years, offers efficient operation, ease of deployment, and improved reliability over the previous system. The successful implementation has led to a fully functional 4K KVM over IP system, providing operators with remote access to all systems, and will likely influence future upgrades at other sites.
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La Roche College, a prestigious institution, sought to enhance campus communication with digital signage. They chose Black Box's iCompel solution for central management of digital signage content, emergency notifications, and ease of use, benefiting multiple departments.
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Located in the heart of the Silicon Valley, Lucile Packard Children’s Hospital at Stanford is a world-class, non-profit hospital devoted entirely to the care of expectant women, infants and children.
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A national research hospital has over 20,000 different devices using its Wi-Fi daily. This number has increased 20% year over year for the past 8 years. Black Box designed a solution that uses OnGo™ to reduce the strain on the Wi-Fi network and to accommodate future wireless needs.
Hospitals globally face challenges in optimizing doctors’ and nurses’ time, often with medical professionals having limited minutes for patient interactions. To address this at a Danish university hospital, Black Box implemented the MediaCento system, enabling medical staff to access patient information on screens in individual rooms without returning to central nurses' stations. This efficient system not only streamlined workflows, enhancing patient care, but was also rapidly deployed, setting a precedent for future expansions within the hospital system.
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Delivered IT network optimization to 2,000+ locations — and identified almost $1M in direct savings.
Challenged with a very short timeline, Joy Global chose Black Box as its digital signage solution for its Live Performance Management program because of the company’s prior success with iCompel® for its Human Resource digital communication project. Learn how standardized communications, powered by iCompel, across all of the company’s sites helped them find success.
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Migration to IP-Based Telephony Increases Flexibility and Enhances Capabilities
The Springfield Utility Board (SUB) in Eugene, Oregon, needed to expand its customer service offerings but was unable to do so thanks to an existing communications system that had reached the end of its life cycle. Black Box moved SUB to IP-based telephony, which provided the company with enhanced routing, tools, and metrics, and featured a mobility option for field engineers.
The Indian road train, a groundbreaking multimodal transportation system, replaces up to 55 trucks, optimizing freight transport from road to rail. Black Box's JIDO GPS Freight Tracking Device ensured seamless, secure, and efficient cargo monitoring, meeting Indian Railways' requirements for real-time tracking, alerts, and security.
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To improve the customer, end-user, and agent experience, Fonterra consolidated four disparate, premise contact centers into one cloud platform. Omni-channel engagement reduced inbound calls by 29% and overflow calls by 21.8%.
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KVM systems have become critical to sophisticated control room operations dealing with a variety of critical sources; diagnostic laboratories and their control rooms are no exception. Leiden University Medical Center (LUMC), worked with Black Box to build a future-proof KVM infrastructure for its lab and control room and establish a foundation for continued growth and advancement using new techniques and technologies.
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A group of 17 middle schools in and around the Danish city of Elsinore relied on a centralized IT department with seven staff members to provide technical support to all its students and faculty. The distance between schools and unpredictable demand for IT support proved to be challenging hurdles. Black Box entered the project and recommended Emerald KVM with exemplary results.
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Black Box supports hundreds of thousands of devices through our comprehensive Managed Services solutions centered on a unique Universal Technician model.
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A custom solution involving a universal technician model reduced the cost, downtime, and risk associated with using subcontractors. The service featured SLAs and dedicated technicians with 24/7 availability for dispatch and projects.
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A major home improvement retailer turned to Black Box to accelerate digital transformation efforts by leveraging our Global Multisite Deployment expertise.
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The Dayton Dragons, a successful Single-A affiliate of the Cincinnati Reds, upgraded their video, audio, and control systems to create an unmatched fan experience. Mandalay Creative Services, in partnership with Black Box, installed a digital KVM matrix solution using DKM products, enabling multiple productions simultaneously with maximum uptime and high video quality. The DKM system's flexibility and reliability provided major league capabilities on a minor league budget, meeting the team's high standards.
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A government organization urgently needed a more responsive KVM solution for their command and negotiation room. Learn how Black Box delivered a DESKVUE solution that enables operators to react instantly in critical situations.
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Because of COVID, a children’s hospital needed patients to remain in their cars until they were called. But there was poor cell coverage in the parking garage and even in the main hospital. We helped with a DAS system to effectively overcome this challenge.
An integrator upgraded an automobile museum's video wall with Black Box's DKM solution, extending 20 DisplayPort signals up to 4K over fiber, enabling an interactive visitor experience.
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Provide a holistic suite of services for construction and maintenance of hyperscale data centers in alignment with client’s strategic plan.
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Endesa, a Spanish electricity producer and distributor, needed to remotely control operations of a distant power plant without compromising video quality or relocating computers. Black Box implemented an Agility KVM Extender solution over 50 miles of fiber optic cabling, providing reliable and secure connectivity with redundancy options. The project enabled Endesa to simplify their telecontrol process and bring operational transparent added value to the end-user.
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The City of Redondo Beach, CA had a critical objective: to provide reliability to critical public safety applications and a higher level of customer service while supporting demand for emerging technologies and advanced applications. Black Box was able to help the city meet and exceed its goals with modern, forward-thinking and conservative upgrades with Avaya technology.
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A Swiss broadcaster needed a KVM matrix system for editors to access computers across their headquarters. Black Box's Emerald KVM-over-IP solution optimized workflows. Post-deployment, productivity increased, editors' convenience improved, and Boxilla ensured easy management.
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Cambridgeshire County Schools required a flexible networking solution to bring regional broadband to its district as part of the “Connected Learning Project.” The installation demanded business-quality integrated data networks across fifty schools and was intended to provide the infrastructure for a new, regional broadband network. Black Box entered at Phase One to ensure work proceeded safely and properly.
Ströer is a leading German provider of out-of-home (OOH) media and offers advertising customers individualized and fully-integrated, end-to-end solutions along the entire marketing and sales value chain.
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For a large, food manufacturer with 24 by 7 factories running non-stop, their small IT team needed help with monitoring their UC and Network gear. The network for their facilities was complex and too difficult to manage in house. With Black Box monitoring services, we were able to resolve incidents and events quickly before they became issues.
A PT services company struggled to roll out new network infrastructure and cabling at recently acquired facilities. Black Box, established in-building infrastructure standards and opened each of 70+ new sites in a year.
A technical service provider for a large broadcaster faced challenges with a disjointed KVM system for its radio and television broadcasts. They opted to consolidate using Black Box's Emerald KVM-over-IP system and Boxilla platform, enabling seamless, wide-reaching connectivity across all broadcast control rooms and supporting the vast live programming demands.
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Facing the challenge of a vast campus, Aarhus University Hospital's Center for Particle Therapy required a system to efficiently share patient brain and spine scans among doctors for collaborative diagnosis. They aimed to find a secure, flexible, and high-quality video delivery solution that allows medical experts to access and discuss patient data without the need for physical travel across the hospital grounds.
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This citizen-owned public utility was challenged with how to support an existing system that was end of life while moving to an IP-based telephony system for more flexibility and easier maintenance.
Agnico-Eagle, a Canadian gold producer, faced challenges in modern gold extraction processes with complex refining procedures. To monitor and control production, they set up cameras in the production areas and used Black Box KVM extenders to transmit signals between the control room and safe server room. The Black Box equipment worked flawlessly, providing an effective and flexible control system for the mine's operations.
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Black Box supports hundreds of thousands of devices through our comprehensive Managed Services solutions centered on a unique Universal Technician model.
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Washington D.C. Metro needed a complete network infrastructure at each Metrorail station supporting a complex digital video transmission setup customized for rail and metro applications. Because of our extensive experience and track record of success with similar projects, the customer chose to work with Black Box. The resulting solution maximizes safety for passengers and operators using the system.
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A Swedish company needed to separate its classified and unclassified networks to protect them from outside interference or tampering. The Black Box DKM solution safely connects workstations located in an open-floor environment to secure servers locked in a control room, delivering optimum security at a lower cost than TEMPEST Secure KVM.
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Located in the heart of the Silicon Valley, Lucile Packard Children’s Hospital at Stanford is a world-class, non-profit hospital devoted entirely to the care of expectant women, infants and children.
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LUXAV's MediaPult 3.0 is an advanced lectern designed for speakers, featuring touch screens, gesture control, and intuitive presentation management. Partnering with Black Box, the system utilizes compact KVM technology for efficient signal transmission between the Director and lectern, ensuring flexibility and reliability. The lectern has garnered positive feedback at international events, emphasizing seamless presentations over visible technology.
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Established in 1925, Gunster is a full-service Florida law firm that provides counsel to leading businesses and individuals. It is known as Florida’s law firm for business and has 11 offices throughout the state. Gunster is a firm that prides itself on individualized service and thoroughly understanding its clients’ business.
One of Switzerland's largest public school systems needed to upgrade its networking equipment for modern classrooms, aiming to connect multimedia via wired or wireless devices. Black Box provided reliable unmanaged Gigabit Ethernet switches, enhancing classroom workflows and internet access, resulting in a satisfied customer poised for potential repeat business during future network updates.
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A steel processing company needed to streamline control room operations with multiple computer systems. They adopted the Freedom KM Switch solution, allowing operators to control all systems with a single keyboard and mouse, resulting in improved efficiency, situational awareness, and response times.
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India's largest electric utility company needed to provide remote access to 16 servers in their control room so operators could monitor and manage the devices from their workstations. They turned to Black Box to implement a reputable high-performance KVM and KM solution. Learn how the ServSwitch CX KVM Switch, Freedom KM Switch, as well as video and USB extenders helped them improve operations and workplace efficiency.
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Technology is revolutionizing the customer experience and shopping is now multi-channel, ecommerce integration. One international retailer turned the online shopping experience into a personalized, interactive in-store experience with strategically placed digital signage and smart technology. In one store, the system sales increased 36% over a six-week period.
Ft. Bragg, NC is best known as the home of the U.S. Army Airborne Forces and is the largest army installation and airborne facility in the world. The most notable units stationed there include the XVIII Airborne Corps HQ, the 82nd Airborne Division, the United States Army Special Operations Command (USASOC) and the Joint Special Operations Command (JSOC).
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