ARCET Global Partners With Black Box to Deliver AI Customer Experience Solutions for Global Clients

Bringing a Consultative Approach to Technology and Services, New Partnership Helps Clients Navigate the Rapidly Evolving AI and CX Landscape

DALLAS — Oct. 24, 2023 — Black Box® and ARCET Global, a leading business transformation consultancy firm, today announced a partnership through which the two companies will bring cutting-edge technology and services to their clients. Building on both partners’ comprehensive customer experience (CX) practices, which include a global network of CX professionals, Black Box and ARCET Global will deliver powerful AI-based solutions that drive exceptional customer experiences.

“For many years we have been searching for a way to assist our global clients with their technology needs whilst remaining impartial and consultative,” said Mark Hamill, CEO and co-founder of ARCET Global. “Black Box’s consultative approach and deep understanding of complex customer challenges dovetails seamlessly with our CX Strategy Consulting practice. Our combined expertise and Black Box’s technology portfolio will enable businesses to build stronger customer relationships and drive better business outcomes while rapidly transforming their customer experience strategy across all channels.”

The consultative approach offered by this new partnership between Black Box and ARCET Global will provide clients with a clear solution that strategically solves customer problems, marrying CX strategy with technology and AI solutions. Working collaboratively, the partners will empower clients to drive greater efficiency, increase ROI and improve the customer experience.

“ARCET Global is known globally for connecting its customers with leading-edge technology and solution providers. We’re proud to be partnering with ARCET to provide clients with transformational AI-driven CX solutions,” said Reid Puckett, vice president of CX Sales at Black Box.

Further information about Black Box and the company’s products and services is available at More information about ARCET Global is available at

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About ARCET Global

ARCET Global is a hybrid consultancy, helping organizations improve in areas that matter most to sustainable success. They make it easier for organizations to adopt global best practice through customizable services and access to the best expertise and technologies available. Motivated by transformational knowledge sharing and celebrating best practice. That’s why they’re the only organization to manage an international business community fueled by recognition programs which promote global best practice. This gives clients a unique opportunity to learn from others and gain a platform to have their ideas recognized. More information is available at

About Black Box

Black Box® is a trusted IT solutions provider delivering cutting-edge technology solutions and world-class consulting services to businesses across the globe. The breadth of our global reach, continuous innovation, and depth of our expertise accelerate customer success by bringing people, ideas, and technology together to solve real-world business problems. Our IT infrastructure solutions, services, and products enable secure, flawless connectivity and meaningful collaboration for businesses in every major market across six continents.

To learn more, visit the Black Box website at Follow the company on X, formerly known as Twitter, @BlackBox_ns. Black Box® and the Double Diamond logo are registered trademarks of BB Technologies, LLC.

Mark Hamill,
CEO and Co-Founder of ARCET Global


Reid Puckett,
Vice President of CX Sales at Black Box


Black Box Contact:
Melissa Bradley
Black Box
Tel: +1 724 873 7013
Email: [email protected]

Agency Contact:
Carolyn Archambault
Wall Street Communications
Phone: +1 801 266 0077
Email: [email protected]

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