Genesys Cloud Guided Tour

The shift from in office work to work from home or work from anywhere have increased the need for companies to provide secure, stable, and fast cloud services. Whether you are already on the cloud or planning to migrate to the cloud Genesys Cloud CX can help you seamlessly integrate voice and digital channels. Cloud CX provides AI first technology streamlining turn calls, email, chats, text messages and social comments into one seamless conversation. Genesys Cloud CX can transform your contact center into an experience center virtually overnight.

To learn how Genesys can best support your business consider taking our self-guided tour.

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Want to deliver a supremely better customer experience?

Black Box® delivers cutting-edge technology solutions and world-class consulting services to businesses on every continent. As experts in call-center technology, we can help you modernize your customers' experience—across marketing, sales, and service on any channel. Black Box and Genesys can help you with mission focused AI that finds, wins, and keeps customers for your organization across 100+ countries. We can support your organization whether it provides in person work or remote work opportunities for better satisfied and efficient employees.

Consider reading our brochure to learn how we can be your next customer service partners:

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Black Box and Genesys CX

With more than 45 years of global transformation expertise, Black Box works with customers at a scale and pace that meets business needs reduces costs, and grows revenue with unmatched customer success. Together Black Box and Genesy's deliver a world- class suite of consulting services, data and application integration tools, and best-in-class customer experience technology.

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Unlock the Power of Choice with Multicloud

IDC predicts that, by 2022, 65% of organizations will have shifted to a digital-first approach through automated operations and contactless experiences. Gartner predicts that over 75% of midsize and large organizations will have adopted a multicloud or hybrid IT strategy by 2022. Those trends together unlock the power cloud-driven contact centers.

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The Contact Center Buyer's Guide

Contact centers and customer support teams often were on the front lines for the past two years. Whether you're evaluating new solutions or simply staying up on the trends, you need to understand what's driving rapid innovation and how organizations are already putting those innovations to work.

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Why Black Box?

Black Box® is a trusted IT solutions provider delivering cutting-edge technology products and world-class consulting services to businesses across the globe in every industry. The breadth of our global reach and depth of our expertise accelerate customer success by bringing people, ideas, and technology together to solve real-world business problems.

Why Genesys?

Genesys is an industry leader with 14,000+ customers in over 100+ countries and 70 billion customer experiences handled per year. They provide AI first technology for seamless customer and agent interaction for organizations of any size. Built to handle any channel, Genesys Cloud empowers your teams to provide exceptional customer experiences.

Related Resources

The State of Customer Experience
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The AI-Powered Contact Center
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Learn about GENESYS Cloud CX™
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Prescriptive Call Center Migration
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A Practical Guide for Creating a Call Center RFP
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