Accredited Crown Commercial Service Supplier

From the increasing demand for digitisation to the complexity of delivering seamless and secure public services, the need for robust and adaptable IT solutions has never been greater. As an accredited Crown Commercial Service (CCS) supplier, Black Box is at the forefront of meeting these challenges. We specialise in a comprehensive suite of communication, collaboration, networking, and security solutions, all underpinned by expert consulting and managed IT services.

Recognised for our comprehensive capabilities, we have been awarded three key lots in the Network Services 3 Framework Agreement (RM6116):

  • Lot 1a - On-site Connectivity (Wide Area Network)
  • Lot 4b - Digital Communications Services (Unified Comms)
  • Lot 4e - Paging and Alerting

These commendations highlight our ability to not only meet, but exceed the changing needs of the public sector and drive a future of enhanced connectivity and innovation.

Awarded Lots within the NS3 Framework


Solutions for the Public Sector


Reliable and Secure Connectivity

At the heart of any modern public organisation is a reliable and secure network infrastructure. Black Box differentiates itself by delivering robust network resilience tailored to the complex demands of today's public landscape, ensuring uninterrupted connectivity across multiple locations.

  • Internet-First Connectivity: Catering to various organisational needs, Black Box delivers bespoke connectivity solutions, including advanced mobile 4G/5G, SD-WAN, MPLS, and VPN services, all designed to integrate seamlessly with existing infrastructure.

  • Robust Network Security: Our approach to network security involves the deployment of advanced security protocols, such as IPsec, VPNs, and end-to-end encryption, to protect data and maintain privacy.

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Breaking Down Communication Barriers

In a world where effective communication is the cornerstone of success, our digital communication services transcend boundaries. Black Box delivers Unified Communications (UC/UCaaS) solutions that are scalable, integrated, and flexible, enabling collaboration from any location, on any device.

  • Customised Unified Communications: We design scalable, multi-channel UC platforms tailored to the unique requirements of the public sector, from small councils to large central government departments.

  • End-to-End Implementation and Support: Our services encompass training, project management, and detailed reporting, to maximise the benefits and effectiveness of the UC system.

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Rapid Response, When Seconds Count

Effective paging and alerting systems are not just about communication—they're about safeguarding communities. Black Box provides robust, compliant, and easy-to-use systems that ensure critical messages reach the right people at the right time.

  • Paging System Upgrades: Black Box specialises in upgrading ageing, proprietary paging systems to state-of-the-art, IP-interconnected messaging systems for future-ready, integrated solutions.

  • MSP-Aligned Implementation Strategy: Our implementation strategy, aligned with Managed Service Provider (MSP) standards, ensures minimal disruption, covering all stages from initial assessment to project completion.

Managed IT Services for the Public Sector

Black Box's Managed IT Services are meticulously crafted to ensure seamless operations, allowing your team to focus on strategic objectives. Tailored specifically for the public sector, our services adhere to stringent regulations governing sensitive data, providing advanced security measures, continuous monitoring, and comprehensive compliance management.

Through proactive maintenance and robust support, we optimise IT operations to bolster operational efficiency and reliability, minimising downtime and elevating service delivery standards.

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  • Day-To-Day-Maintenance

    Day-To-Day Maintenance

    Ensure the continuous performance and reliability of your IT infrastructure through regular updates, patches, and health checks, minimising downtime and keeping systems up-to-date.

  • On-Demand-Support

    On-Demand Support

    Access expert assistance whenever you need it for unexpected technical issues or requirements. Our flexible services provide rapid responses, keeping your operations running smoothly.

  • 24-7-Service-Desk

    24/7 Service Desk

    Enjoy round-the-clock access to professional IT support. Our dedicated team resolves queries and issues promptly, ensuring operational continuity and user satisfaction at all times.

  • Staff-Augmentation

    Staff Augmentation

    Scale your IT team swiftly with skilled professionals, matching project demands without long-term hiring commitments. This optimises resource allocation and enhances project delivery efficiency.

Beyond the Framework –
Industries We Serve

While Black Box excels within the NS3 Framework for specific services, our commitment extends far beyond. We offer a comprehensive suite of technology solutions tailored to meet the evolving needs of public service delivery. From innovative communications platforms to resilient networking infrastructure and advanced security solutions, we empower organisations to navigate the digital landscape confidently and effectively.


Local Government

Empowering local authorities with digital solutions for enhanced public engagement and smart city connectivity, driving innovation and efficiency.

Solution Overview

Higher Education

Offering a unique combination of advanced campus connectivity, digital collaboration, and network security solutions that unite students, faculty, and staff on the digital campus of tomorrow.

Solution Overview

Hospitals & Healthcare Providers

Transforming healthcare delivery with our suite of advanced technology solutions, including robust network optimisation, cutting-edge digital signage, and secure communications.

Solution Overview

Case Studies

Additional Resources

Gain insight from our experts into how technology is shaping how we think about the workplace and collaborate — no matter where our colleagues are.

  • Solutions for Local Government

    Download Flyer
  • Solutions for Higher Education

    Download Flyer
  • Overcoming the Challenges of Digital Transformation in the Public Sector

    Read Blog
  • 7 Opportunities for Digital Transformation in Higher Education

    Read Blog

Let's Connect!

Work quickly to identify needs and outline a plan of action. Contact a Black Box expert today.