Managing technology — new or existing — can be expensive, time-consuming, and ineffective, especially when you consider how much traditional support services can vary between technology, hardware, vendors, locations, viability, and contractual coverage. With Black Box support packages, your organization will enjoy skilled, centralized contract maintenance services that maximize your ROI and give you:
Complete restoration and remediation services quickly resolve simple — and complex — events caused by business disruptions or diminished quality and continuity.
First-to-know and available to help 24/7, a technical team of analysts protect — and revitalize — your brand image by overseeing any and all incidents. Choose from Tiers 1, 2, 3, or 4.
Proactive monitoring services keep your operations running smoothly. Analysts tackle and resolve problems before you’re aware they exist
Reliable oversight of all MAC requests, as well as server and network repair.
Black Box’s Xcelerate Services lets you turn your attention from the overwhelming and burdensome task of managing technology to the more rewarding pursuit of meeting business objectives.
Ft. Bragg, NC is best known as the home of the U.S. Army Airborne Forces and is the largest army installation and airborne facility in the world. The most notable units stationed there include the XVIII Airborne Corps HQ, the 82nd Airborne Division, the United States Army Special Operations Command (USASOC) and the Joint Special Operations Command (JSOC).
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Established in 1925, Gunster is a full-service Florida law firm that provides counsel to leading businesses and individuals. It is known as Florida’s law firm for business and has 11 offices throughout the state. Gunster is a firm that prides itself on individualized service and thoroughly understanding its clients’ business.
Located in the heart of the Silicon Valley, Lucile Packard Children’s Hospital at Stanford is a world-class, non-profit hospital devoted entirely to the care of expectant women, infants and children.
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For a large, food manufacturer with 24 by 7 factories running non-stop, their small IT team needed help with monitoring their UC and Network gear. The network for their facilities was complex and too difficult to manage in house. With Black Box monitoring services, we were able to resolve incidents and events quickly before they became issues.
IT is Changing—Fast
Today, IT is taking on an increasingly important role in business in contrast to its traditional role of working on the sidelines and making sure the phones ring and orders get processed. CIOs now have greater influence
in business operations and decisions than ever before. A Gartner study indicates that 84% of CIOs have responsibility for areas of business outside of IT, the most common being innovation and transformation.1 At the same time, 42% of CIOs
are concerned that they are missing the IT expertise or scale to deploy new technologies. 2
In this new era of the digital mesh, business and operating models are changing with the interconnection of people, objects, data, and services. It’s the new normal. To successfully transform at the intelligent digital edge, organizations must provide hyper-connectivity across an ever expanding set of endpoints.
That means IT professionals are just trying to keep pace as they evolve and modernize their infrastructure and platforms, increase agility and mobility, improve user experiences, and align with business objectives all while maintaining day-to-day operations.
The Growing Skills Gap
The problem is how. As the role of IT grows, so does the skills gap. New technologies demand new talents. CIOs report that the technologies impacting their IT departments the most in terms of seeking out new skills are
AI (47%), digital security (26%), and IoT (25%).3 If you think the talent gap is bad now, just wait. It’s more than just new technologies and applications. It’s also affecting the talent pool of those who maintain and support
the underlying infrastructure and day-to-day operations. By 2020, Gartner predicts that 75% of enterprises will experience visible business disruptions due to the infrastructure and operations (I&O) skills gap as compared to 20% in 2016.4
The key to delivering digital value at scale is having the right people talent,” says Terrence Cosgrove, research vice president at Gartner. “Currently there just isn’t enough talent with the digital dexterity for hire, so I&O leaders will need to develop this core competency in the talent they already have.”6
How to Bridge the Gap
Companies are dealing with the in-house talent gap in multiple ways depending on budget, leadership, and business direction.
The most obvious method to address the growing IT talent gap is to increase the budget and hire more people. If you do, you’ll be joining almost half of your peers. 47% of IT leaders said they expected to increase their headcount in 2018.7 But the problem here is recruiting the right type of talent and retaining it. IT leaders at medium and large companies (40% and 49% respectively) identify IT talent acquisition and retention as a top technology concern.8 As demands on IT increase, so does stress and the revolving door syndrome. 66% of IT workers have said they have looked for another job to get away from stress, which is rampant in IT departments. 9Another important consideration is the generational shift in the workplace. The “smartness” of a company is an important factor to 71% of millennials and can affect if they really want to work for you in IT.10They want cool, digitally advanced workplaces.
Many organizations are adopting a bimodal approach to IT in which one team focuses on innovation while another maintains operations. According to Gartner, specialists accounted for approximately 42% of the IT workforce in 2017. But, a bimodal approach demands a more versatile skill set and an investment in more training to get your people where they need to be in terms of skills. By 2021, it’s estimated 40% of IT staff will be versatilists, or people who can perform multiple roles in the business and across multiple technologies.11
According to a CompTIA survey of IT professionals, “the global managed-services market is predicted to grow to $193B by 2019 at a Compound Annual Growth Rate (CAGR) of 12.5%. According to CompTIA research, here’s why companies are making the switch to managed services (rated from highest priority).13
If you’re thinking about using a managed services provider, talk to Black Box. Our edge services include On-Demand, Day 2, Project Services, and Managed Edge Services for national and international organizations.
https://www.blackbox.com/solutions/edge-services
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Learn MoreA trusted IT integrator for more than four decades, Black Box delivers leading-edge technology solutions and premier services to businesses around the globe in every major industry. We help clients succeed by designing, implementing, and managing the end-to-end technology that takes their enterprises to the next level.
The depth of our experience, the breadth of our reach — plus a great set of tools to make things happen, including accelerated, standardized technology deployments at all of your locations on budget and deadline. You’ll also benefit from our extensive knowledge and skill in identifying and diffusing formidable challenges, including those associated with worldwide supply-chain disruptions.
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