Take advantage of the latest innovations in digital transformation solutions from our industry-leading partners. Whether you’re in a large enterprise, a small business, or somewhere in between, you’ll find the right technologies to help you empower employees and achieve greater business resiliency. Check back regularly for the latest offers, promotions, news, and updates all in one place.
Genesys delivers more than 70 billion customer experiences (CX) for organizations in over 100 countries every year. Through the power of the cloud and AI, they drive CX across marketing, sales, and service on any channel, while leveraging an all-in-one solution and world-leading public cloud contact center platform designed for rapid innovation, scalability, and flexibility.
NICE is a worldwide leader in workforce engagement and optimization, customer journey analytics, and CCaaS solutions. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, partner with NICE to transform - and elevate - every customer interaction.
Avaya is a leading global provider of solutions for customer and team engagement. The company provides technologies for unified communications and collaboration, customer experience management, and networking, along with related services for companies of all sizes and around the world.
Oracle is a leading provider of cloud Infrastructure and applications. Oracle Enterprise Communications delivers secure and scalable cloud-based unified communications with Microsoft Teams and Enterprise Session Border Controllers (E-SBCs).
Liquid Voice provides smart interaction capture and analytics for a range of CX, CRM, and Unified Communications platforms. Customers can also migrate their legacy recordings to Liquid Voice as part of a cloud migration to retain access through a unified repository.
Shelf is the leading knowledge management platform for automating answers. Integrate with your Contact Center and CRM platforms to enrich the experience of customers and staff through AI-driven answer assist.
Supporting your business requires the right tools. Discover the resources available from Black Box and our partners that can help you accelerate your success, provide engaging collaboration across you organization, and meet the daily demands of your industry.
Driving revenue, delighting your customers, and ensuring your people are productive. Avaya Cloud Office™ enhances business communications by simplifying the way you call, chat, meet, and collaborate. It includes an all-in-one, mobile-friendly call management system, Multimedia Messaging Service, Meetings and Collaboration, task management, and file sharing platform.Read More
Avaya Cloud Office™ does it all — voice, FAX, texting, multimedia messages, and more — because your customers do it all. These surprising statistics give you an at-a-glance look at how you can take your customer and employee communications to the next level.Read More
Based on its experience with thousands of cloud implementations, Avaya knows there are key steps to implementing a new Unified Communication and Collaboration (UC&C) platform. Download this Avaya Cloud Office™ checklist to help determine when and how to make the transition to cloud-based UC&C.Read More
There has never been a better time to migrate your existing Avaya solution to Avaya Cloud Office.™ It can offer significant benefits over your existing solution, including access to a full suite of remote working and unified communications capabilities coupled with Avaya support and unsurpassed scalability.Read More
Learn how businesses are managing a hybrid workforces. With 3 in 5 businesses partially remote, it's critical to understand the current state of hybrid work and how to set up your business for success. Download this hybrid work report to learn how Avaya's communication tools can help your business work in the new normal.Read More
The growth in remote work has led to nearly 65% of organizations using cloud services. The rising adoption of cloud services also correlates to the rise of team collaboration and meetings features to overcome any feelings of discontent among employees. Download this Avaya Cloud UCaaS infographic and learn at a glance what the major trends are driving the adoption of UCaaS.Read More