Managed Services

Empowering Connectivity, Simplifying Management

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Ensure Streamlined Operations for Uninterrupted Growth

Black Box delivers managed IT services that keep your operation running smoothly, drive innovation — and give your team members the freedom to concentrate on meeting crucial business objectives. Our team of experts offers complete and complementary network support, so you can focus on growth.

 

Black Box's comprehensive Managed Services

With a range of customizable solutions tailored to your unique needs, we provide the support and expertise you need to thrive in today's competitive landscape.

Staff Augmentation
Staff Augmentation

Black Box provides Staff on a full or part-time basis, staffing with specific technical skill sets to fill gaps in your organization or to ensure on-site availability

Managed Service Desk
Managed Service Desk

Black Box has designated a team of technicians responsible for handling incidents and service requests. Furthermore, they will engage with your team to comprehend the issue and resolve it

Support Services
Support Services

Maximize ROI with Black Box support packages: reliability, consistency, simplicity, and peace of mind for streamlined IT operations

X-as-a-Service
X-as-a-Service

XaaS simply means ‘everything as a service’, replace the X with any desired outcome or technology solution (IE, Network-as-a-Service, UC-as-a-Service, etc.)

While our Managed Services contracts are commonly tailored to the specific customer and their unique objectives, we are responsible for the availability, performance & security of the technology we manage. Our base offer includes:

  • 24x7x365 Case Creation & Management
    • Q&A
    • Incident Management
    • Request Management
  • Monitoring
  • Release Management
  • Capacity Management & Planning
  • Carrier Management
  • 3rd Party Vendor Management
  • Monitoring
  • Escalation Management
  • Service Level Management (SLA)
  • Governance & Reporting
  • Service Review & Optimization

Other Services:

  • Hardware Replacement
  • Emergency Onsite Dispatch
  • Staff Augmentation
  • IT Asset Management*
  • End-User Direct Service Desk
  • eBonding (Integrating Customer ticketing system with Black Box ticketing System

United States HQ

2701 North Dallas Parkway, Suite # 510
Plano, Texas 75093
United States

Let's Connect!

Work quickly to identify needs and outline a plan of action. Contact a Black Box expert today.