DIR Managed Services for Telecommunications

Texas DIR Managed Services for Telecommunications
# DIR-TSO-3901

Black Box Corporation is proud to hold the Managed Services to Telecommunications contract #DIR-TSO-3901 with the State of Texas Department of Information Resources. Services include Management Services, Support Services and Technology Services as described in further detail below. Pricing is to be negotiated under each Statement of Work. This contract is open to State of Texas agencies and institutions of higher learning and local government entities such as cities, counties, local school districts, and community colleges.

  1. Management Services
    1. Hosted Solutions are offered to customers on a subscription basis and includes the IT infrastructure (hardware and software) and support services necessary to deliver the solution. Hosted services include technologies listed in Section 3. below.
    2. Requirements Development
    3. Integration Services
    4. SLA’s and Performance Metrics
    5. Reporting
    6. Asset Management
    7. Project management
    8. Operations
  2. Support Services
    1. Move, Add, Changes (MACs)
    2. Solution Design
    3. Solution Software and Licenses
    4. Network Readiness Assessment
    5. Transition and Termination Services
    6. Break/Fix and Maintenance
    7. Help/Support Desk Services
    8. Training
  3. Technology Services
    1. Management of call processing architecture
    2. Call Center or Contact Center Services
    3. IVR/Auto-Attendant
    4. Phone Systems Management (PBX, key system, etc.) or Integration
    5. Management of Voice and/or Data Networks

How to obtain a quote or place an order: Customers will need to work with the vendor. Using Appendix C DIR Sample SOW, Customer drafts scope and requirements based on end-user needs. Submit to one or more Managed Services Telecom Vendors (these contracts are not subject to SB20 Rules). Negotiate with vendor to finalize SOW. Vendor submits to DIR final SOW prior to signing. DIR approves, and work begins. For more information on how to order, please contact Edward Stiles (edward.stiles@blackbox.com / 713-307-6825). Thanks for choosing Black Box.

Limited Service Warranty: Black Box Corporation represents and warrants that Services performed by Black Box Corporation will: (i) be performed in a timely, competent, professional and workmanlike manner; (ii) substantially conform to the written specifications under the Service Description for 30 days from completion, or for such other warranty period as may be indicated under the Special Terms and Conditions of the Service Description; (iii) be in compliance with all laws, rules and regulations applicable to Black Box Corporation's performance of the Services under the Service Description.

Limited Warranty: PRODUCTS MANUFACTURED, PUBLISHED OR PROVIDED BY THIRD PARTIES ARE PROVIDED ON AN "AS IS" BASIS WITHOUT WARRANTY BY BLACK BOX CORPORATION OF ANY KIND, EITHER EXPRESS OR IMPLIED. Black Box Corporation shall pass through to you, to the extent available, any manufacturer's/publisher's/supplier's written warranties associated with third party Products purchased from Black Box. Although third-party services and support are considered "Product" and you may purchase such services through Black Box Corporation, Black Box Corporation is not obligated to provide the services or support. Black Box Corporation accepts no liability for any claims arising out of any act or omission, including negligence, by your third-party service provider; and any amounts associated with third party services, including but not limited to taxes, will be collected solely in our capacity as an independent reseller of such Product.

For more information about DIR Telecom contracts visit the DIR Telecom Landing page at http://dir.texas.gov/View-About-DIR/Telecom/Landing.aspx.