SUMMARY
24/7 TECHNICAL SUPPORT
- My account — Learn how to set up and manage your Black Box account.
- Purchasing and shipping — Get answers to common ordering and shipping questions.
- Returns and warranties — Find out how to return a product and protect your purchase.
- Contact us — If you have questions about any of our solutions or services, call 877.877.2269 or email us.
PROFESSIONAL SERVICES
Service Level Agreements
Our customers get access to critical technical support through our Service Level Agreements (SLA), along with:
- Dedicated application engineers for a single point of contact
- Advance part replacement
- Software updates and upgrades
- Technical product training
- System monitoring
We can also customize your agreement to meet specific needs. Check out our SLA flyer to learn more.
Operator and Maintenance Training
We offer various on-demand webinars through Black Box Academy, as well as onsite training courses, to keep our customers updated on new solutions and trends.
Configuration and Programming
Prior to shipping, our team will configure your products based on your requirements and overall system design. We’ll also assist you with programming so that your system and/or controller will properly manage your new equipment.
Installation and Commissioning
Once you receive your purchase, we can install the product for you and test the final configuration to ensure top system performance.
Extended Warranties
Most of our products come with our Double Diamond Warranty. During the warranty period, we will repair or replace damaged equipment for any reason at no charge. You can also extend your warranty on most products, or protect a previously purchased Black Box brand item. Black Box brand copper cables, as well as most of our fiber cables, cabinets, racks and manual switches, are guaranteed for life.
Site Surveys
At your request, our experts will visit your site to assess your needs and help you define the right solution for your specific system requirements.
