Aspect helps the world’s most progressive market leaders orchestrate the complex business processes that create the ideal customer experience. The company’s 35+ years of leadership give Aspect unparalleled industry insight—insight that is built into all of its contact center offerings. The unified architecture radically reduces complexity and paves the way for unified communications in the contact center. It consolidates all critical functions—including live agent and self-service applications; blended inbound/outbound capabilities across voice, e-mail and Web chat; and operational and agent performance optimization applications—into a software-based solution. Ultimately, this approach can transform customer-company interactions by streamlining and enhancing customer-facing business processes, which, in turn, can extend throughout the enterprise.
Aspect Software unified solutions interoperate with unified communications infrastructures and leverage established customer contact business practices. This enables contact centers to connect to more agents in more remote locations—and to more knowledge workers who can bring measurable benefits to customer interactions. The Aspect approach has proved invaluable for customers. Contact centers running Aspect unified solutions report that they helped decrease staffing expenses up to 40% and improve customer retention up to 20%.
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