The impact of the pandemic on how we work (and live) is all encompassing and permanent. As the world changed almost overnight, a new era of work dawned. Work is no longer someplace we go. It’s what we do — anywhere, anytime — and it requires a new approach. One that’s flexible, agile, economical, strong, and secure. Just as the pandemic grounded us (literally), it also pushed us into the cloud for all-in-one communications that include meetings, video, chat, phone, file sharing, and other collaboration tools. No matter where employees work — in the office, at home, and everywhere in between — you can give them the communications tools they need to ensure your business resilience.
Leverage Managed Unified Communications as a Service (UCaaS) to gain a competitive edge. You’ll get integrated calling, meetings, collaboration, video, chat, presence, and much more in one unified, cloud-hosted platform that’s completely managed for you. Managed UCaaS also ensures that you always have the latest communications technologies and security updates.
See what you need to consider to maintain business continuity through Managed UCaaS.
Today’s workforce is changing. There is an evolution (and revolution) happening in the workplace that is affecting how and where we communicate.
Learn about the three UC&C options: on-premises, cloud-hosted, and hybrid and which one is best for your organization.
With more than 40 years experience in deploying in-building IT and communications technologies, a footprint that spans 120 countries, time-tested methodologies, certified technicians, and a proven track record, we have all the managed services needed to make your move to UCaaS smooth and successful.
You get best-of-class solutions from leading manufacturers tailored to fit your specific application and requirements.
Migrating to Modern UCaaS & Voice-Only MPLS Network
A consortium of more than 90 medical practices needed to migrate to a modern UCaaS & Voice-Only MPLS network. But they required high-quality HIPAA-compliance and an up-to-date voice solution.
This citizen-owned public utility was challenged with how to support an existing system that was end of life while moving to an IP-based telephony system for more flexibility and easier maintenance.Read Case Study
How the Transition to Work-From-Home & Hybrid Work Has Impacted Enterprise IT
Since the outset of the COVID-19 pandemic in March 2020, the landscape of our workspaces has drastically changed. Along with this shift in where we work, business has experienced an increase of cybersecurity threats by more than 25%1. It is imperative for enterprises to not only adapt to these new challenges, but to find ways to capitalize on the flexibility of today’s hybrid workplace.
The challenges, as well as the solutions, of these pandemic-era issues are discussed in depth in our One Year Later webinar. View the full Webinar
Over the past year, the needs of organizations have dramatically shifted driving a renaissance in IT innovation and a search for business resiliency solutions.
The results are numerous security challenges, shortages in IT resources, and networks that are stretched farther (and thinner) than ever before.
What was once a “nice to have” is now a “got to have”. As we transition back to the office, or not, companies are attempting to balance a worker’s health and safety in the office while balancing the need for new ways to maintain workflow with workers away from their desks and meeting rooms. This means that what used to be tools for productivity, such as video calling, instant messaging, and hardware/software technology for “hot desking,” are now integral features of the normal Digital Workplace. Consider this: about 60% of our webinar attendees said half of their workforce is going to remain remote or be hybrid.
Nowadays, it has become paramount to reimagine certain aspects of workflow and the traditional workspace in order to maintain productivity.
However, many IT professionals are finding it overwhelming to manage the array of networking and security tools that have arisen due to the pandemic; they need a way to operate without getting bogged down in alerts and alarms.
Today, as opposed to the beginning of the pandemic, businesses are confident they can develop the infrastructure necessary to stay secure and productive. To do so, IT professionals are evaluating VPNs, multi-factor authentication, SD-WAN, and more. But the challenges go beyond remote security. Now IT must determine how to integrate those tools and make them accessible and easy to use. By consolidating devices and tools, companies can save hours of work which can be much better spent driving enterprise forward.
It’s no secret that employees and employers alike enjoy some aspects of the hybrid workspace. Employees save money on commuting; they get a few extra minutes of sleep; and athleisure has become the uniform of choice. However, employers have benefited as well. For example, the time employees have been saving on their commute, is time that goes back into their work. This equates to a 20-30% increase in workforce productivity and nearly $2 million annually which goes towards the bottom line.2
Even after our society has returned to normal, traditional workspaces are never going to be the same. The hybrid approach to work is here to stay. While some people may miss the bustle of the jam-packed office, many are seeing why the old office is a thing of the past.
In the healthcare industry especially, it is critical to be able to rapidly adapt to the changes in workspace necessitated by COVID-19. At the onset of the pandemic, hospitals had to find a way to balance the health of their administrative employees as well as the overwhelming load of COVID patients. They would have to turn to a hybrid approach to maintain the health of their employees and to focus on patient outcomes while maintaining HIPAA compliance.
By finding solutions that enable hospitals and healthcare providers to transition non-patient-facing personnel to hybrid workspaces, healthcare organizations reaped the benefits associated with hybrid workflow, all while keeping their employees safe and bolstering security. These solutions gave hospitals the breathing room needed to focus on improving patient outcomes in the midst of a global pandemic.
At the start of the COVID pandemic, enterprises were forced to pivot suddenly in order to protect employees, while still servicing customers and exceeding expectations. Now, armed with the capabilities to conquer the challenges of remote work and absorb the initial shock of a year of turbulence, businesses are looking to grow and innovate. With the right tools, companies no longer seek to recover the costs of the outbreak, but grow to new levels of success and business resiliency.
More than a year removed from the initial shutdown following COVID’s global outbreak, enterprises have acclimated and capitalized on the “new normal.” Companies have revised their approach at every level of the organization to be more prepared for future disruptions. According to McKinsey, 80% of executives think their current business models are at risk to be disrupted in the near future and an additional 84% of executives say that innovation is important to their growth strategy.3 Their new focus is building processes that support flexibility and resources, and ensure not just business continuity but business resilience to thrive when facing the challenges of tomorrow.
The COVID pandemic has disrupted the foundations of traditional workspaces and workflow in ways previously unimaginable. Along with new risks to the health of employees, businesses had to combat emerging security threats at an unprecedented rate. These circumstances necessitated a shift to a simple, secure network which gave companies the flexibility to not only respond to change, but to thrive in it.
To help you adapt and capitalize on an ever-changing landscape of technology challenges and solutions, watch our full One Year Later webinar: https://go.bboxservices.com/SRW-1_Library. For more information, call us at 855-324-9909, or email us at firstname.lastname@example.org.
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The growth in remote work has led to nearly 65% of organizations using cloud services. The rising adoption of cloud services also correlates to the rise of team collaboration and meetings features to overcome any feelings of discontent among employees. Download this Avaya Cloud UCaaS infographic and learn at a glance what the major trends are driving the adoption of UCaaS.Read More
Learn how businesses are managing a hybrid workforces. With 3 in 5 businesses partially remote, it's critical to understand the current state of hybrid work and how to set up your business for success. Download this hybrid work report to learn how Avaya's communication tools can help your business work in the new normal.Read More
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Based on its experience with thousands of cloud implementations, Avaya knows there are key steps to implementing a new Unified Communication and Collaboration (UC&C) platform. Download this Avaya Cloud Office™ checklist to help determine when and how to make the transition to cloud-based UC&C.Read More
Avaya Cloud Office™ does it all — voice, FAX, texting, multimedia messages, and more — because your customers do it all. These surprising statistics give you an at-a-glance look at how you can take your customer and employee communications to the next level.Read More
Driving revenue, delighting your customers, and ensuring your people are productive. Avaya Cloud Office™ enhances business communications by simplifying the way you call, chat, meet, and collaborate. It includes an all-in-one, mobile-friendly call management system, Multimedia Messaging Service, Meetings and Collaboration, task management, and file sharing platform.Read More
Through a discovery meeting with the customer, we uncovered that they were experiencing voice quality issues with their existing SD-WAN solution.See Case Study