Contact Center Solutions

Solutions to Improve Customer Satisfaction & Agent Productivity

Today's business environment is driven by speed, flexibility, productivity and above all else-collaboration. Better collaboration improves efficiency. Efficiency creates capacity to focus on strategic objectives and market opportunities. Unified Communications and Collaboration (UCC) solutions provide a foundation and framework to improve operational performance and improve enterprise agility.

Challenges

The Right Technology Minimizes Contact Center Challenges

Depleting resources, growing concerns about security, addressing disaster recovery, and increasing customer expectations are all challenges facing today's busy contact centers.

There is no "one-size-fits all" solution for Contact Centers. A thoughtful Contact Center strategy will help improve customer engagement, automate business workflow, and break down internal silos.

But there are key questions:

  • Do you want to maximize 1st call resolution?
  • Do you want greater visibility to user intelligence and analytics?
  • Are you focused on agent retention?
  • What strategies do you have to build customer loyalty?

The answer is to operate a reliable, unified Contact Center that manages customer expectations, and delivers personal attention while maximizing available resources for ROI.

SOLUTIONS

Customized, Integrated Systems for All Contact Center Needs

A Contact Center that integrates sophisticated UCC technology and a thoughtful design can address all levels of service delivery for reliability and business continuity.

Black Box can help. Our Contact Center solutions will lower your operating costs, drive incremental revenue, and help you provide superior customer service.

We offer a portfolio of Cloud and premises-based, full-feature Contact Center solutions for all industries, and address migration issues from old technology to all IP solutions, premises-, Cloud-based or hybrid options to suit your budget and requirements.

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OUTCOMES

Provide a Seamless Customer--and Agent--Experience

Increasing customer loyalty and retention, increasing call-handling capabilities, improving call prioritization and response, increasing flexibility and security, and driving greater productivity with reduced operational, IT, and staffing costs are all possible with the right Contact Center solution.  Some positive outcomes.

Contact-Center_Outcomes

Find the right solution

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UNIFIED COMMUNICATIONS

Facilitate anytime-anywhere collaboration in order to improve productivity and expedite decision making.

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IT SERVICES

Augment your in-house resources and capabilities so you can refocus on strategic priorities..

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IT ASSET MANAGEMENT

Lower cost-to-serve and move CAPEX to OPEX while improving user experience.

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STRUCTURED CABLING

Network infrastructure built to support the reliable delivery of the latest applications.


featured contact center solutions partners

Cisco - 130x65Avaya - 130x65    Mitel - 130x65    NEC - 130x65    ShoreTel - 130x65      Unify - 130x65

 

See all of our solution partners.

Blog Resources

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A UCC SOLUTION FOR
REAL-WORLD SUCCESS

Unified Communications Drives Positive
Change for Finance Company, Improves
Profitability and Employee Satisfaction



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WELCOME TO THE AGE OF
UNIFIED COMMUNICATIONS
AND COLLABORATION

Why are nearly half of all enterprises
implementing a UCC solution or expanding
their existing implementation?



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EMBRACE UCC TO BOOST
YOUR EFFECTIVENESS

Operating at peak efficiency is the goal
of every business. After all, that’s how
you keep costs low and maximize ROI.



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