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Contact Centers: Solutions to Improve Customer Satisfaction & Agent Productivity
  • Maximize 1st call resolution
  • Improve customer visibility
  • Retain agents

Learn More
Challenges
Solutions
Outcomes

The Right Technology Minimizes Contact Center Challenges

Depleting resources, growing concerns about security, addressing disaster recovery, and increasing customer expectations are all challenges facing today's busy contact centers.

There is no "one-size-fits all" solution for Contact Centers. A thoughtful Contact Center strategy will help improve customer engagement, automate business workflow, and break down internal silos.

But there are key questions:

  • Do you want to maximize 1st call resolution?
  • Do you want greater visibility to user intelligence and analytics?
  • Are you focused on agent retention?
  • What strategies do you have to build customer loyalty?
The answer is to operate a reliable, unified Contact Center that manages customer expectations, and delivers personal attention while maximizing available resources for ROI. 

Where Do We Start?

Work quickly to identify needs and outline a plan of action.  
Contact a Black Box expert today.

 

 

Find the Right SOLUTION


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UNIFIED COMMUNICATIONS

Facilitate anytime-anywhere collaboration in order to improve productivity and expedite decision making.

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IT SERVICES

Augment your in-house resources and capabilities so you can refocus on strategic priorities..

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IT ASSET MANAGEMENT

Lower cost-to-serve and move CAPEX to OPEX while improving user experience.

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STRUCTURED CABLING

Network infrastructure built to support the reliable delivery of the latest applications.


 

 

In the KNOW


Get the Facts about Improving Productivity with UCC
Download the Infographic
How Three Letters Can Revolutionize your Business
Download the eBook
Before you Start, Get the UCC Planning Checklist
Download the Checklist

 

 

 

Featured Contact Center Solutions Partners


Cisco - 130x65Avaya - 130x65    Mitel - 130x65    NEC - 130x65    ShoreTel - 130x65      Unify - 130x65

 

See all of our solution partners.

 

 

IT Insights BLOG


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A UCC SOLUTION FOR
REAL-WORLD SUCCESS

Unified Communications Drives Positive
Change for Finance Company, Improves
Profitability and Employee Satisfaction

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WELCOME TO THE AGE OF
UNIFIED COMMUNICATIONS
AND COLLABORATION

Why are nearly half of all enterprises
implementing a UCC solution or expanding
their existing implementation?

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EMBRACE UCC TO BOOST
YOUR EFFECTIVENESS

Operating at peak efficiency is the goal
of every business. After all, that’s how
you keep costs low and maximize ROI.
Read more.

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Heard Outside the BOX


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“We were impressed with the capabilities
of Black Box to deploy the system and help us get
the most out of our investment.”


David Enriquez
Senior Director of IT
Miami Marlins Park


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“Black Box has saved me countless man-hours
and travel for each warehouse startup.
Their ability to adjust and adapt to our needs
has proven to be an invaluable asset.”


Scott Smith
Senior Network Engineer
Whirlpool Corporation