Once tasked with a project, Black Box surveys the site and compiles a report for Swisscom on the most effective way to provide wireless coverage across the given location. This includes the number of access points required to ensure coverage, cable routes, etc. The next stage in the process involves Black Box carrying out installation and provisioning, and leaving the system ready for testing.
Black Box also provides an SLA/Maintenance Contract for the Wi-Fi sites, with a specialist team carrying out emergency maintenance, routine service, and regular upgrades. “The maintenance programs run like clockwork and we have regular update meetings with the project managers,” says Jet Jassar, Deployment Manager, Swisscom Hospitality Services.