BBNS’ team of experienced project managers oversaw every aspect of the system design, procurement, installation, testing and acceptance, working closely with all involved parties to ensure a quality installation with minimum disruption to the building’s construction timeline and opening.
“With the wireless network operational, the hotel staff says the benefits of having BBNS are immeasurable solely because of the enhanced guest safety,” said Heckaman. “What began as an insurance policy against wireless communication failure soon materialized into a remarkable amenity for the Mandarin and its guests.”
Hotel operations are more efficient as guest services are enhanced by the pervasive wireless coverage. For instance, prior to check-in, a VIP guest can request that hot tea arrives in his suite shortly before he does. While the guest is checking in, the front desk can notify the member of the catering staff in charge of that room via their hotelissued tablet, so by the time the guest reaches his room, his tea is ready and waiting for his enjoyment.
The Mandarin Oriental Hotel sought to provide its guests with seamless wireless coverage for their use and, most importantly, their safety, and in the process, took a large leap forward in becoming a true 21st century facility.