As promised, the work has entailed more than pulling wire and installing cameras. Black Box had to manufacture custom camera cable and fittings for the stringent outdoor applications. And using HyperActive Technologies‘ proprietary software, Black Box also configures the entire system, setting up and naming camera feeds for restaurant lot entrances, defining fields of interest for monitoring, and establishing vectors to capture when vehicles enter and exit the lot.
Black Box technicians are also responsible for installing the control centers. But because the mounting surface varies from site to site (it can be stainless steel, drywall, or cement block), hanging the consoles has been a particular challenge. McCall explains, “You have to be part carpenter as well.”
Assessing the overall quality of Black Box’s work, McCall says, “it’s been exceptional.” He has been impressed with the reliability, punctuality, and professional attire of the technicians, as well as their flexibility at working on short notice and accommodating last-minute scheduling changes.
And although Black Box is slated to perform ongoing maintenance, so far, it hasn’t been required. “The nice thing is, we haven’t really needed any because the work has been stellar,” McCall says. The good working relationship between Black Box and HyperActive Technologies has laid the groundwork for other collaborations as well, including an R&D project involving beta testing of a new system.