The Elsinore Municipality built the Black Box Emerald KVM platform into a support booth — not unlike a phone booth — that provides students with technical support for their laptops and other devices. The Emerald platform provides an essential level of security, as well as the point-to-multipoint extension
functionality needed to enable the schools’ new remote IT support model. The award-winning Boxilla KVM management platform from Black Box simplifies management of the KVM network from a user-friendly, web-based GUI.
The first deployment, at Skolen ved Rønnebær Allé, relies on one Emerald transmitter and eight Emerald receiver devices to carry video and USB signals over IP between the middle school and remote IT department. While the Emerald platform
supports transmission over the public Internet, the schools use their own dedicated fiber network instead.
At the school, a support session is initiated through a SkyLink video call on an iPad in the booth, in case the student cannot connect to the Internet. Once the student connects the problematic laptop or device into the Emerald-based solution via DVI
or HDMI and USB, an IT staff member can assume control, launch a webcam chat session, and begin troubleshooting.
“It’s probably one of the world’s first IT solution that combines a phone box with online support for school students,” says Mads William Oehlenschlæger, Tech Support Specialist at Elsinore Municipality. “The idea originated
from Kim Baumgarten, IT manager at the Center for Citizens’ Services, IT and Digitalization (BID) at Prøvestenen. And it actually works on several levels. For one, the problem often is that students can’t get their computers onto
the Internet. We’ve addressed that. We also wanted to establish personal contact with students using the webcam so that they can see us and we can see them. That’s really why we built our new IT support ‘box’ this way. Plus,
students always love it when they see us ‘hacking’ their screens.”