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Encore Call-Center Headset from Plantronics, Binaural


Please call 877-877-2269 for a replacement product or part.
2 YEAR DoubleDiamond™ Warranty (Standard)


  • Optional noise-canceling microphone.
  • Click-stop headband and turret.

  • Encore Call-Center Headsets feature a unique Sound Enhancement System™ that enables you to modify the tone of your caller's voice to a fuller, richer tone with just a flick of a switch on the headset.

    Designed for professional use, this headset features a durable turret and rugged strain relief to take heavy day-in, day-out use. But it's so lightweight and comfortable, you can easily wear it all day.

    The base models come with a clear, adjustable voice tube. Models with noise canceling feature a microphone that screens out up to 75% of environmental noise, so your voice comes through clearly, but background clutter doesn't—perfect for busy call centers.

    And, if you need to leave your desk, the Quick Disconnect™ feature enables you to simply unplug the headset while leaving your caller on-line.

    NOTE: Monaural model also available.


    Double Diamond Warranty Diamond

    Double Diamond™ Warranty (Standard)

    Take the risk out of equipment purchases with the Double Diamond™ Warranty from Black Box Network Services.

    The Double Diamond Warranty is our warranty that protects your Black Box® brand products* from accidental damage, including drops, water, and power surges.

    The Encore Call-Center Headset from Plantronics, Binaural comes with a standard 2 YEAR warranty already included.

    During the warranty period, Black Box Network Services will repair or replace your damaged equipment within one week of receipt at NO CHARGE!*

    Plus, get an Extended Double Diamond Warranty.

    You can also extend your warranty or protect a previously purchased Black Box® brand product** for an additional year—for only 10% of the purchase price! Or, extend your coverage for a full three years for only 20% of the purchase price!

    Ordering an extended warranty is easy: When viewing a product in your shopping cart, just select the one or three years of additional coverage in the dropdown menu under “Warranty Options.” For details, contact Customer Service at 724-746-5500.

    * Warranty subject to certain exclusions and limitations ** Certain products may not be eligible.

    What’s more, we also have a 45-day return policy. Simply call Customer Service for a Return Authorization (RA) number, return your product in new condition and in the original package, and receive a full refund.