Our team of experienced technicians and engineers are ready to facilitate the most important on-site factor in the IT service equation: Field Services. We provide:
Assistance with on-site repair, disassembly, replacement and/or installation of new technology.
Engineers and technicians are strategically positioned in more than 120 countries and all 50 U.S. states for rapid deployment to client locations.
Large scale inventory management and site-specific orders or kitting.
Efficient equipment staging happens before installation, which saves valuable time and resources.
Comprehensive on-site surveys for inventory or asset management.
Black Box’s Xcelerate Field Services support customers at critical locations by quickly dispatching a skilled technician who oversees troubleshooting and replaces/installs devices and network infrastructure to your standards.
A custom solution involving a universal technician model reduced the cost, downtime, and risk associated with using subcontractors. The service featured SLAs and dedicated technicians with 24/7 availability for dispatch and projects.Read Case Study
Black Box saved a nationwide hospital system time and money during a $250M rollout across 100 locations. Our team surveyed hundreds of IDF closets to assess adequacy — and developed remediation plans for the infrastructure foundation
Delivering Best-in-Class Managed IT Field Services While Reducing Cost, Downtime, and Risk.Learn More
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Xcelerate Support ServicesLearn More
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Black Box Managed Subscription ServicesLearn More
Global Multisite Deployments GuideLearn More
A trusted IT integrator for more than four decades, Black Box delivers leading-edge technology solutions and premier services to businesses around the globe in every major industry. We help clients succeed by designing, implementing, and managing the end-to-end technology that takes their enterprises to the next level.
The depth of our experience, the breadth of our reach — plus a great set of tools, make things happen, including accelerated, standardized technology deployments at all of your locations on budget and deadline. You’ll also benefit from our extensive knowledge and skill in identifying and diffusing formidable challenges, including those associated with worldwide supply-chain disruptions.Know More