Installation without downtime
Once the I Operations team approved the proposal, installation took about a week. "The centralized, rack-mounted configuration keeps all future troubleshooting out of the public areas of the hotel," said Morris. "Throughout the install, we never had a screen out of service— an important issue for a conference center."
Morris also pointed out the advantages of the integrated iCOMPEL hardware and software. "iCOMPEL simplifies deployment as well as training," he stated. "We made sure that every hotel technician had individual instruction on how to use the iCOMPEL system."
In addition to the zoned layout in iCOMPEL that can be programmed with its own playlist, users can also locally update screen content to instantly add text messages, issue alerts, or select content for specific audiences. Customized layouts are possible by resizing, repositioning, or layering zones with a simple click-and-drag. As Morris pointed out, iCOMPEL also makes it easy for I Operations staff to schedule content whether a week out or on-the-fly.
"Now there is all sorts of flexibility in the system. The ad-hoc feature allows quick and easy changes to text. It also supports last-minute changes, like room changes, new conference schedules, and such, to be deployed in seconds," he said. "These are all features which were previously unavailable."