UCaaS Managed for You

UCaaS offers organizations an all-in-one, cloud-based communications platform that includes meetings, video, chat, phone, file sharing, and other collaboration features.

But why managed? IT teams are lean and budgets are tight. That’s why we offer a full suite of managed services and workplace solutions delivered in a budget-friendly OPEX model. We create uniform experiences across multiple locations with consistency, speed, and agility through a robust design, deployment, and manage methodology — giving you one partner to guide you from where you are to where you want to be.

Create a digital workplace that employees will embrace and that also ensures successful business continuity.

Digital Workplace


Top Considerations for Business Continuity

See what you need to consider to maintain business continuity through Managed UCaaS.

Get Guide


The Digital Workplace

Today’s workforce is changing. There is an evolution (and revolution) happening in the workplace that is affecting how and where we communicate.

Download eBook


What’s the Difference?

Learn about the three UC&C options: on-premises, cloud-hosted, and hybrid and which one is best for your organization.

Get White Paper

Managed Migration and Services

With more than 40 years experience in deploying in-building IT and communications technologies, a footprint that spans 120 countries, time-tested methodologies, certified technicians, and a proven track record, we have all the managed services needed to make your move to UCaaS smooth and successful.



  • Consulting/Discovery
  • Engineering/Architecture
  • Assessments/Surveys
  • Project Management



  • On-Site Services
  • Multisite Deployments
  • Staging Services
  • Logistics
  • On-Site Staffing



  • Remote Configuration
  • Remote Support
  • Service Desk
  • Monitoring
  • Sunset Services
  • E-Waste


Service Level

  • Reporting
  • Advanced Escalation
  • Service Level Agreements
  • Customer Success Manager

Black Box UCaaS Partners

Redefine your business UCaaS. Choose from seamless solutions that provide all-in-one voice, video, messaging, meetings, file sharing, and more. We’ll team up with you to find the right solution for your organization from one of our industry-leading partners.

Click on a partner logo to discover additional resources and information.




Unified Communications & Collaboration

Successful enterprises know their competitive advantage lies in their workforce and today’s workforce is the most diverse ever with four generations working side by side, each with a preferred way of communicating from phone calls to video conferencing.


Related Topics

Read more about the technologies in UCaaS

Navigating the New Normal: Evaluating UC Models in Today's Ever-Changing Landscape

 Apr 10, 2024   |    Black Box

As we continue to adapt to the shifting dynamics of the post-pandemic world, the realm of Unified Communications (UC) has undergone a seismic transformation. What worked before may no longer hold true, so it's essential to re-evaluate the pros and cons of different UC models in this rapidly evolving landscape.

Hybrid Work Environments: A New Reality

With the rise of hybrid work environments—where remote and in-office collaboration intertwine seamlessly—the traditional models of UC are being put to the test. Organizations worldwide are grappling with the challenge of ensuring effective communication and collaboration across distributed teams while maintaining productivity and efficiency.

Pros and Cons Revisited

Let's take a fresh look at the pros and cons of various UC models in light of our current reality:

  • On-Premises UC:

    • Pros: While on-premises UC solutions offer a high level of control and customization, they may struggle to accommodate the flexibility and scalability required in today's hybrid work setups.

    • Cons: Maintenance costs, infrastructure requirements, and limited remote access capabilities can pose significant challenges in a post-pandemic world where remote work is the new norm.

  • Cloud-Based UC:

    • Pros: Cloud-based UC solutions have emerged as a lifeline for organizations seeking agility, scalability, and accessibility. With limited to no on-site hardware dependencies, they enable seamless collaboration from anywhere, anytime.

    • Cons: Security concerns, potential data privacy issues, and dependency on internet connectivity remain valid considerations, particularly when remote work becomes more prevalent.

  • Hybrid UC:

    • Pros: Combining the best of both worlds, hybrid UC models offer the flexibility to tailor communication solutions to specific organizational needs. They empower teams to switch seamlessly between on-premises and cloud-based platforms, optimizing performance and resource utilization.

    • Cons: Integration complexities, interoperability challenges, and potential user adoption hurdles may arise when implementing hybrid UC solutions. However, with careful planning and strategic implementation, these obstacles can be overcome.

Looking Ahead: Embracing Flexibility and Adaptability

In the aftermath of the pandemic, it's evident that the landscape of work has undergone a significant transformation. With the challenges of the post-pandemic era still present, organizations are realizing the importance of flexibility and adaptability. Whether through the utilization of cloud-based tools for seamless remote collaboration or the adoption of hybrid UC models to integrate physical and virtual work environments, the capacity to adapt and innovate remains crucial for success.

Conclusion: Choose Wisely, Evolve Constantly

As we forge ahead into this new era of work, it becomes increasingly clear that selecting the most suitable unified communications (UC) model is paramount. The decisions made in this regard will significantly influence an organization's ability to thrive in a dynamic environment. By meticulously evaluating the advantages and drawbacks of various UC approaches and adopting a mentality of perpetual adaptation, companies can strategically position themselves for success amidst the ever-evolving landscape of post-pandemic work. In this era of rapid technological advancement and shifting workplace norms, the right UC model can serve as a cornerstone for innovation, collaboration, and sustainable growth.

Where Do We Start?

Work quickly to identify needs and outline a plan of action.  Contact a Black Box expert today.

Black Box Industries

Managed UCaaS Resources