UCaaS Managed for You

UCaaS offers organizations an all-in-one, cloud-based communications platform that includes meetings, video, chat, phone, file sharing, and other collaboration features.

But why managed? IT teams are lean and budgets are tight. That’s why we offer a full suite of managed services and workplace solutions delivered in a budget-friendly OPEX model. We create uniform experiences across multiple locations with consistency, speed, and agility through a robust design, deployment, and manage methodology — giving you one partner to guide you from where you are to where you want to be.

Create a digital workplace that employees will embrace and that also ensures successful business continuity.

Digital Workplace


Top Considerations for Business Continuity

See what you need to consider to maintain business continuity through Managed UCaaS.

Get Guide


The Digital Workplace

Today’s workforce is changing. There is an evolution (and revolution) happening in the workplace that is affecting how and where we communicate.

Download eBook


What’s the Difference?

Learn about the three UC&C options: on-premises, cloud-hosted, and hybrid and which one is best for your organization.

Get White Paper

Managed Migration and Services

With more than 40 years experience in deploying in-building IT and communications technologies, a footprint that spans 120 countries, time-tested methodologies, certified technicians, and a proven track record, we have all the managed services needed to make your move to UCaaS smooth and successful.



  • Consulting/Discovery
  • Engineering/Architecture
  • Assessments/Surveys
  • Project Management



  • On-Site Services
  • Multisite Deployments
  • Staging Services
  • Logistics
  • On-Site Staffing



  • Remote Configuration
  • Remote Support
  • Service Desk
  • Monitoring
  • Sunset Services
  • E-Waste


Service Level

  • Reporting
  • Advanced Escalation
  • Service Level Agreements
  • Customer Success Manager

Black Box UCaaS Partners

Redefine your business UCaaS. Choose from seamless solutions that provide all-in-one voice, video, messaging, meetings, file sharing, and more. We’ll team up with you to find the right solution for your organization from one of our industry-leading partners.

Click on a partner logo to discover additional resources and information.




Unified Communications & Collaboration

Successful enterprises know their competitive advantage lies in their workforce and today’s workforce is the most diverse ever with four generations working side by side, each with a preferred way of communicating from phone calls to video conferencing.


Related Topics

Read more about the technologies in UCaaS

Global Multisite Deployments: The Process

 Oct 20, 2021   |    Black Box

In a digital world accelerated by the impacts of COVID-19, it is no shock that 63% of organizations have embraced digital transformation sooner than expected. This involves upgrading infrastructure to support IoT, SD-WAN, Wi-Fi 6, and AI across all company locations. But, deploying IT infrastructure across global locations can be a daunting and time-consuming project. That’s when having the right process and right global deployment partner can help ease the integration of new technology.

Before thinking about your deployment planning process, one of the most important stages is selecting a global solutions partner. The right global deployment partner should align with your business goals, requirements, and quality standards across all company locations and create rapid digital transformation within budget. A global solutions integrator should be able to provide boots on ground across dispersed locations for seamless end-to-end collaboration. Your partner should also have a working knowledge of local labor laws and available skill-sets to avoid missteps and delays.

When choosing the right partner, it is important to understand all the components of global multisite deployments. To learn more about what a global multisite deployment is, check out our recent blog The Challenges of Global Multisite Deployments

Steps of a Global Multisite Deployment

Having a repeatable procedure to deploy, install, and maintain IT technology across multiple company sites should be an easy task, right? Well not quite.

The process of a global rollout extends far beyond installing the technology. It requires design, configuration, testing, maintenance, and troubleshooting. Replicating the deployment process requires a trusted rollout partner who provides niche skillsets and follows an exacting methodology. The location may change, but the process remains the same, which includes:

The deployment plan is based on your company’s global IT business plan and incorporates budget, security, delivery, and system integrations concerns.

The design plan is where people and materials are allocated, coordinated, and assigned to create an install sequence that is repeatable across dispersed company locations with little room for interpretation.

To prepare your IT deployment sites, per-site deliverables are staged and made ready prior to shipping. Additional survey checks ensure all necessary equipment is included for the deployment.

Day zero. Install begins. Depending on your company’s requirements, this can be done in a pilot test at one site before rolling out to other locations. Or the deployment can start at several sites simultaneously.

Day 1. This includes support, troubleshooting, and testing the day after installation to ensure the technology is working to your expectations.

This involves support and maintenance by the install team through the hand-off of the IT infrastructure to the company team.

What to Expect after an IT Rollout?

An IT rollout can be difficult to undertake yourself. But when entrusted to a global solutions partner, you’ll gain benefits that extend far beyond the ease of deployment. You’ll keep up with industry trends and have a trusted partner that will take care of all the key deliverables, such as:

Globalization strategy
The blueprint for deploying, installing, and maintaining digital IT infrastructure across dispersed company locations

Globalization project timeline
The timeframe agreed upon to complete the deployment and installation process for all company sites

Network diagram
The rollout partner’s visual representation of all company requirements for a successful global IT deployment

Capacity planning
The manpower needed to support, plan, and execute global multisite deployments for your company

Localization scope
The partner's local Centers of Excellence (CoEs) can supply the right skill-sets in deployment areas

Localization budget
A well-versed partner can reduce deployment costs by sourcing material and manpower locally.

What’s Next?

The scale, scope, and significance of a global deployment leave little room for error. That’s why partnering with an experienced global integrator can give you peace of mind that the project will be done right through exacting processes and methodologies in every location.

To see how the right partner can simplify and streamline your large-scale IT deployments, download our Global Multisite Deployments Guide: Technology Implementation Made Simple

To learn more about what a global multisite deployment is, check out our recent blog “The Challenges of Global Multisite Deployments

If you are on the lookout for a global solutions integrator, talk to Black Box. Call us at 855-324-9909, or email us at contact@blackbox.com.

If you would like to receive our quarterly newsletter, View from the Edge, you can sign up here.

Where Do We Start?

Work quickly to identify needs and outline a plan of action.  Contact a Black Box expert today.

Black Box Industries

Managed UCaaS Resources