Purchasing & Shipping FAQs
Q: What does Black Box Network Services sell?
A: At Black Box Network Services you’ll find the most comprehensive range of connectivity and networking products in the industry, including:
- Cabinets, Racks, & Accessories
- Cables, Connectors, & Adapters
- Data Multiplexors & Sharers
- Desktop Telephony
- Distribution Panels & Accessories
- Jacks, Wallplates, & Accessories
- KVM Solutions
- Line Drivers/Short-Haul Modems/Modem Eliminators
- Physical Security
- Power & Surge Protection
- Printer Devices
- Tools & Testers
- USB Devices
- Video, Audio, & Presentation Tools
Q: Can you customize products?
A: Certainly! In fact, we have a team dedicated to custom design services. If you need something unique, we’ll either find a solution or make it for you! We found or developed more than 150,000 custom solutions last year alone! Need to have your own custom product built? Call 1-800-316-7107.
Q: Are product discounts available?
A: Yes. Black Box Network Services offers quantity discounts. For details, talk to a Customer Service Representative.
Q: How will you ship my Black Box product?
A: Black Box Network Services has many shipping options to choose from. We provide next-day, second-day, or ground-freight delivery. Need your products today? We can even arrange same-day delivery. For details, talk to a Customer Service Representative.
Q: How do you ship large cabinets and racks?
A: Large cabinets and racks are shipped by motor freight. Our exclusive ShipSafe® packaging for cabinets features double-wall cardboard construction to protect your cabinet and superior void-fill methods to minimize damage from vibration. Larger cabinets are securely strapped to standard pallets for easier handling.
Q: How do I track my order?
A: To track a recent order, go to your account, sign into your account, and click on Order History. Click on the tracking number for delivery information (U.S. site and customers only). Or talk to a Customer Service Representative.
Q: When will my back-ordered item arrive?
A: Back-ordered items usually ship within an average of ten days. For details on a specific back-ordered item, talk to a Customer Service Representative.
Q: My order never arrived. What do I do?
A: To review recent order history, go to your account, sign into your account, and click on Order History. Order History will list all your recent orders and the status of each order. To track a shipment, click on the tracking number for delivery information (U.S. site and customers only). Or talk to a Customer Service Representative.
Q: How do I cancel an item within an order or an entire order?
A: To change or cancel an order, talk to a Customer Service Representative.
We’re here for you
If you need service or support immediately, contact your designated support center. To speak with a Black Box representative about the solutions we offer, contact us now.
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0800 653 219
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