When our customers succeed, we succeed, even in the most challenging environments and circumstances.
Sending everyone home to work meant helping customers enable urgent and secure remote connectivity and collaboration from anywhere, on any device, almost overnight. When protecting the health and well-being of employees and visitors became a top priority, smart technologies and our Connected Buildings expertise made it happen. Faced with unanticipated disruption in a year like no other, businesses partnered with us to optimize network performance and ensure long-lasting business resiliency.
Ready to make your digital transformation a reality? See how our worldwide team of more than 2,700 experts helped organizations respond, retool, and reimagine their businesses. We can do the same for you. View our Customer Case Studies.
A major financial services company wanted to provide 5G coverage at its facilities across the nation so that staff and guests could benefit from the speed and reliability of 5G, including at below-ground tornado shelters. Black Box engineered and delivered a turn-key solution that uses DAS.
The COVID-19 pandemic forced one of the top business schools in Canada to stop holding classes in their lecture halls. However, they still needed to teach their students who had already paid tuition. Their plan was to extend live video streams of their professors teaching in empty lecture halls to remote students. Black Box was happy to continue its relationship with the existing customer by recommending KVX Extender solutions.Read Case Study
Taiwan Railway Administration (TRA) just celebrated its 130th anniversary. To provide safe and reliable transportation services to all passengers and employees, TRA decided to upgrade their data center remote monitoring system.Read Case Study
A utility company improved its control room with DKM KVM and ControlBridge® touch panels. The solution enhanced workflow efficiency, reduced equipment, and garnered high customer satisfaction.Read Case Study
India is developing a state-of-the-art metro transportation system, prioritizing passenger safety through CCTV monitoring. Black Box provided a cost-effective solution to extend KVM signals and connect CCTV joysticks, ensuring effective surveillance across varying distances. The metro system was impressed with the plug-and-play connectivity and transparent USB support, leading to a second order and potential future projects in other regions or countries.Read Case Study
St Rumbold's Cathedral is a medieval church built in the 15th century (year 1452) and is one of the most visited tourist attractions in the heart of the city of Mechelen in Belgium.Read Case Study
A German city's road-works department faced increased metal thefts. Partnering with Black Box, they implemented an IP-video surveillance system with strategic camera placement, wireless extenders, and a 2x2 video wall for monitoring. The solution was highly effective and appreciated.Read Case Study
A leading hospital had a challenge managing and tracking medical equipment. It would not always have the right amount of telemetry packs and infusion pumps available. We helped it solve these challenges by using an RTLS system to track and manage this critical equipment
A Swedish organization sought to upgrade its KVM system to improve security and workflow efficiency while accommodating legacy VGA servers. They adopted Agility, a KVM over IP system, enabling secure management and flexible support for VGA and digital video interfaces.Read Case Study
Thomas College in Maine sought to upgrade its communication infrastructure during its expansion. The college replaced its existing video signage system, ThomasTV, due to bandwidth issues. Black Box's iCompel was chosen for its ease of use and bandwidth efficiency. The system allows customized content delivery across campus, meeting the college's requirements and supporting its growth.Read Case Study
Shannon Brewing Company is proud of their one-of-a-kind, award-winning fire-brewed beer. Made with pure Texas spring water, whole grain, and whole flower hops, the beer is sure to satisfy the palate with its rich, malt flavor.Read Case Study
With a desire to use the most advanced modern technology, a major broadcasting company is currently building a new large broadcast campus. The company has already installed eight DESKVUE receivers in their control rooms, with more to come as additional buildings are completed. Operators are pleased with the improved view using a single 5K curved monitor and fast, intuitive system switching.Read Case Study
Read how this call center put information front-and-center by connecting sets of four monitors to the Freedom II KM Switch. Operators can now manage a large amount of incoming information and react instantly with a single keyboard and mouse.Read Case Study
Just prior to the pandemic, the NFL’s Philadelphia Eagles replaced their aging KVM system at Lincoln Financial Field and NovaCare Complex. The challenge was to find a new KVM solution that would allow for virtual machine access and flexible remote desktop access while ensuring continued performance and ease of use. The Philadelphia Eagles replaced their aging KVM system with Black Box’s Emerald KVM solution, which allowed for virtual machine access and flexible remote desktop access while ensuring continued performance and ease of use.Read Case Study
A major airport's technical watch center (TWC) needed to upgrade its outdated KVM Matrix equipment crucial for air traffic control. Black Box provided a KVM-over-IP solution, ensuring low bandwidth, fanless units, and easy management. The solution met all requirements, enhancing the TWC's operations with futureproof technology, and plans to replicate it in other regional airports.Read Case Study
Elizabeth Forward School District sought a dynamic solution to showcase student work and real-time info. Black Box's customizable iCompel® digital signage seamlessly integrated into their infrastructure, enhancing communication and community pride.Read Case Study
A large fitness organization wanted to update the AV content distribution system in their facilities. The system integrator turned to Black Box because they wanted an easy and reliable solution for AV content distribution.Read Case Study
A Seattle hospital needed nurses' stations with remote access to patient monitors. Black Box offered the Emerald SE KVM-over-IP system, improving productivity, optimizing patient care, and ensuring safety with high-definition display.Read Case Study
Migrating to Modern UCaaS & Voice-Only MPLS Network
A consortium of more than 90 medical practices needed to migrate to a modern UCaaS & Voice-Only MPLS network. But they required high-quality HIPAA-compliance and an up-to-date voice solution.
A prominent European Police Department, with 15 stations and over 14,000 staff, faced challenges in efficiently monitoring daily emergency traffic at its main control center. Partnering with Black Box, they developed a solution combining an NEC 55" LED Video wall, a Black Box DKM FX KVM Matrix, and a remote control touch panel, streamlining call prioritization and response times.Read Case Study
Chainsaw, a Hollywood post-production company, overcame limitations of their outdated KVM system by implementing Black Box's high-speed fiber-based KVM solution. The new system provided seamless connectivity, scalability, and flexibility for clients, along with support for 4K content. It improved efficiency, reduced noise, enhanced security, and future-proofed Chainsaw's production infrastructure.Read Case Study
In the aviation industry, ensuring security and efficient control tower operations is paramount. Black Box provided a cost-effective DKM extender solution to support 4K video with zero latency for airport control towers and pilot training rooms. This solution improved workflow, offered crystal-clear 4K resolution, and enhanced security, leading to plans for international expansion.Read Case Study
A Southern German TV station aimed to upgrade its broadcasting center's servers and KVM systems. Faced with the challenge of real-time control and seamless signal switching, they adopted the Black Box DKM FX platform. This solution effortlessly integrates 150-160 servers and 120-130 user consoles, ensuring uninterrupted workflows, efficient disaster recovery, and real-time collaboration across multiple users.Read Case Study
WeFadeToGrey, a German post-production facility specializing in color grading, sought to upgrade its infrastructure for efficient, future-proof workflows. They chose Black Box's Emerald KVM over IP platform, offering pixel-perfect HD signal extension and switching, and enabling colorists to access software tools from any workstation.Read Case Study
A weather monitoring organization collaborated with Black Box to transition and upgrade their control room systems to a new facility. Black Box provided network infrastructure, a KVM Matrix Switch for remote PC access, and a Radian video wall system. The upgraded control room streamlined operations, enhanced workflows, and improved display capabilities throughout the new building.Read Case Study
Office Depot aimed to accelerate their eCommerce strategy and build a Digital Innovation Center in the UK to support thousands of daily orders. Black Box Network Services provided a fast and reliable IT infrastructure for the center, completing the project ahead of schedule, and creating a workspace that fosters innovation, collaboration, and meets the needs of the new millennium workforce.Read Case Study
Media Mobil GmbH (MMG) collaborated with Qvest and Black Box to create a compact OB van for flexible broadcasting. They employed the Emerald KVM solution for seamless control, weight and space efficiency, and easy scalability, meeting all requirements and ensuring smooth remote operations.Read Case Study
Osmo's Cosmos, the glam rock band based in Finland, has found the perfect solution to enhance their stage productions with Black Box's MediaCento IPX system. This scalable and versatile technology allows the band to build video walls of varying sizes, while its easy setup and configuration make it a convenient choice.Read Case Study
Électricité de France S.A. (EDF) is a French electric utility company, largely owned by the French state. As a global leader in low-carbon energy, the EDF Group covers every sector of the energy business, from generation to trading and transmission grids.Read Case Study
The refinery and Black Box agreed on a control room extension solution based on the Emerald SE KVM system. This point-to-point Emerald system allows operators to access the new servers in the equipment room from their workstations in the control room, streamlining workflows and enhancing operations.Read Case Study
Black Box provided WWE with a flexible KVM system upgrade that enhanced workflow efficiency within their production control rooms, offering access to multiple computers from one user station, ensuring high-quality video with zero latency, and providing cost savings by sharing resources seamlessly. WWE was highly satisfied with Black Box's support throughout the process.Read Case Study
A Brazilian waste management company improves performance and streamlines management for remote users who access its new command/control room.Read Case Study
A French TV station needed digital signal switching and extension for their mobile broadcast trucks. Black Box provided the DKM FX platform, supporting various devices, resolutions, and signal types with up to 500 meters of KVM-attached device support. The system ensures uninterrupted, high-quality broadcasting while on the move.Read Case Study
FOX Sports adapted to pandemic constraints by utilizing Black Box Emerald KVM over IP technology to enable remote control of production equipment, even for NASCAR events. This maintained seamless broadcast quality while reducing on-site personnel, ensuring efficient and safe broadcasts during challenging times. This solution has continued to enhance broadcasts even as normal operations resume.Read Case Study
One of the busiest Public Safety Answering Points (PSAPs) in the southeastern U.S., handling over two million calls annually, faced challenges in efficiently switching between multiple PCs for each call taker. Black Box introduced the Freedom KVM desktop switch, ensuring compatibility with the center's specialty keyboards and optimizing the switch to support built-in hot-key sequences.Read Case Study
Thales Germany transformed BVG's underground rail control center, using KVM technology by Black Box. Computers were relocated for security and flexibility, enhancing efficiency and service quality in monitoring the extensive rail network. The implementation was seamless, ensuring uninterrupted traffic operations and providing a smooth user experience with improved digital systems.Read Case Study
A municipality government was pursuing its AV system update and required a short turnaround. Black Box stepped in with 'product ready' components on hand and created a budget-friendly, scalable, consistent, and easy-to-use AV system with a delivery date of less than a month. They also added Black Box services to their system upgrade program to avoid future cases of falling behind.
Returkraft, a waste-to-energy plant, addressed a control room explosion by swiftly deploying a temporary control room using Black Box's Emerald PE KVM solution, provided via Nordlo. It ensures safety and efficiency while paving the way for a permanent control room.Read Case Study
A High-Tech Healthcare Operating Room adopted DisplayPort Active Optical Cables (AOCs) for connecting robotic cameras to visualization systems. This ensured real-time, premium visuals, streamlined operations, enhanced surgical precision, and cost savings.Read Case Study
WFMZ-TV in Allentown, Pennsylvania, upgraded its infrastructure with Black Box's Emerald KVM solution, transforming workflow and signal flow across departments, achieving a 90% reduction in network utilization, and streamlining broadcast operations.Read Case Study
A leading German broadcaster sought to upgrade their OB van, prioritizing weight, space, and functionality. Collaborating with Black Box, they integrated the innovative Emerald KVM platform, replacing an old analog KVM matrix. This allowed seamless control of both local and remote servers, reduced equipment clutter, and streamlined operations. The IP-based system offers flexibility for remote productions and is future-proof, ensuring a smooth transition from HD to 4K when desired.Read Case Study
A Global Energy enterprise was using an outdated teleconferencing system, which needed to be upgraded to state-of-the-art video conferencing technology. However, despite interacting with multiple suppliers, they couldn't find a good fit. That is when Black Box stepped in to develop an AV conferencing system utilizing a consumable OpEX model deployed in short order and installed by experts across all the locations of this Global Energy company to provide similar experiences globally.
A Dutch Medical Center required electronic distribution of MRI images across its expansive campus to 22 stations for diagnosis and surgical preparation. The challenge was ensuring pixel-perfect image reproduction over long distances, free from electromagnetic interferences. Black Box introduced the DKM FX Compact Matrix Switch system using fiber-optic cables, guaranteeing high-quality, real-time digital video, and peripheral data distribution, impressing the center with its reliability and adaptability for future requirements.Read Case Study
An American supermarket chain sought a dynamic way to communicate with customers across its expanding locations. Black Box provided a digital signage solution, using iCompel® with virtual machines. Implementation improved customer engagement, reduced waste, and streamlined messaging across stores. The scalable solution now serves over 30 stores, potentially offering ad messaging in the future.Read Case Study
Yokogawa, in collaboration with Black Box and Rahi, effectively addressed HMEL's KVM extension challenge by implementing Freedom KM Switches, Multiviewers, and KVM Extenders, delivering a flexible, efficient, and redundant control room solution.Read Case Study
A workspace-for-rent company, while expanding globally, was facing issues in providing consistent, reliable, and easy-to-use video conferencing technology in each location. They partnered with Black Box to create a modular, cartable conferencing system with minimal and repeatable components. Black Box provided a high level of tech with ease of use such that every staff member can deploy the system to any customer at any site at a moment's notice.
A manufacturing company’s Process Control System (PCS) is monitored in KVM workspaces with four screens, but it is difficult for operators to know where to look for crucial, time-sensitive information. Learn how DESKVUE consolidates important information directly in-line with operators’ eyesight, decreasing their reaction time so they can immediately correct equipment malfunctions or other critical situations.Read Case Study
A system integrator's client upgraded their control room with the help of a Black Box KVM application expert, utilizing the Emerald KVM over IP solution for 4K connections, remote access, and multi-site control while reducing bandwidth consumption. The system, which was developed over two years, offers efficient operation, ease of deployment, and improved reliability over the previous system. The successful implementation has led to a fully functional 4K KVM over IP system, providing operators with remote access to all systems, and will likely influence future upgrades at other sites.Read Case Study
La Roche College, a prestigious institution, sought to enhance campus communication with digital signage. They chose Black Box's iCompel solution for central management of digital signage content, emergency notifications, and ease of use, benefiting multiple departments.Read Case Study
A national research hospital has over 20,000 different devices using its Wi-Fi daily. This number has increased 20% year over year for the past 8 years. Black Box designed a solution that uses OnGo™ to reduce the strain on the Wi-Fi network and to accommodate future wireless needs.
Hospitals globally face challenges in optimizing doctors’ and nurses’ time, often with medical professionals having limited minutes for patient interactions. To address this at a Danish university hospital, Black Box implemented the MediaCento system, enabling medical staff to access patient information on screens in individual rooms without returning to central nurses' stations. This efficient system not only streamlined workflows, enhancing patient care, but was also rapidly deployed, setting a precedent for future expansions within the hospital system.Read Case Study
Delivered IT network optimization to 2,000+ locations — and identified almost $1M in direct savings.
Challenged with a very short timeline, Joy Global chose Black Box as its digital signage solution for its Live Performance Management program because of the company’s prior success with iCompel® for its Human Resource digital communication project. Learn how standardized communications, powered by iCompel, across all of the company’s sites helped them find success.
Migration to IP-Based Telephony Increases Flexibility and Enhances Capabilities
The Springfield Utility Board (SUB) in Eugene, Oregon, needed to expand its customer service offerings but was unable to do so thanks to an existing communications system that had reached the end of its life cycle. Black Box moved SUB to IP-based telephony, which provided the company with enhanced routing, tools, and metrics, and featured a mobility option for field engineers.
An Emergency Management agency sought to upgrade its control room infrastructure for effective disaster response. They partnered with Black Box, impressed by its reputation and previous setups. Black Box provided a comprehensive solution, including a Radian Flex Video Wall, an Emerald KVM-over-IP system, and ControlBridge touch panels, enhancing situational awareness and efficiency. The system met all requirements, facilitating quick, informed decisions and offering future-proof features.Read Case Study
The Indian road train, a groundbreaking multimodal transportation system, replaces up to 55 trucks, optimizing freight transport from road to rail. Black Box's JIDO GPS Freight Tracking Device ensured seamless, secure, and efficient cargo monitoring, meeting Indian Railways' requirements for real-time tracking, alerts, and security.Read Case Study
KVM systems have become critical to sophisticated control room operations dealing with a variety of critical sources; diagnostic laboratories and their control rooms are no exception. Leiden University Medical Center (LUMC), worked with Black Box to build a future-proof KVM infrastructure for its lab and control room and establish a foundation for continued growth and advancement using new techniques and technologies.
A group of 17 middle schools in and around the Danish city of Elsinore relied on a centralized IT department with seven staff members to provide technical support to all its students and faculty. The distance between schools and unpredictable demand for IT support proved to be challenging hurdles. Black Box entered the project and recommended Emerald KVM with exemplary results.Read Case Study
The Dayton Dragons, a successful Single-A affiliate of the Cincinnati Reds, upgraded their video, audio, and control systems to create an unmatched fan experience. Mandalay Creative Services, in partnership with Black Box, installed a digital KVM matrix solution using DKM products, enabling multiple productions simultaneously with maximum uptime and high video quality. The DKM system's flexibility and reliability provided major league capabilities on a minor league budget, meeting the team's high standards.Read Case Study
A government organization urgently needed a more responsive KVM solution for their command and negotiation room. Learn how Black Box delivered a DESKVUE solution that enables operators to react instantly in critical situations.Read Case Study
Because of COVID, a children’s hospital needed patients to remain in their cars until they were called. But there was poor cell coverage in the parking garage and even in the main hospital. We helped with a DAS system to effectively overcome this challenge.
An integrator upgraded an automobile museum's video wall with Black Box's DKM solution, extending 20 DisplayPort signals up to 4K over fiber, enabling an interactive visitor experience.Read Case Study
Endesa, a Spanish electricity producer and distributor, needed to remotely control operations of a distant power plant without compromising video quality or relocating computers. Black Box implemented an Agility KVM Extender solution over 50 miles of fiber optic cabling, providing reliable and secure connectivity with redundancy options. The project enabled Endesa to simplify their telecontrol process and bring operational transparent added value to the end-user.Read Case Study
A Swiss broadcaster needed a KVM matrix system for editors to access computers across their headquarters. Black Box's Emerald KVM-over-IP solution optimized workflows. Post-deployment, productivity increased, editors' convenience improved, and Boxilla ensured easy management.Read Case Study
Ströer is a leading German provider of out-of-home (OOH) media and offers advertising customers individualized and fully-integrated, end-to-end solutions along the entire marketing and sales value chain.Read Case Study
A technical service provider for a large broadcaster faced challenges with a disjointed KVM system for its radio and television broadcasts. They opted to consolidate using Black Box's Emerald KVM-over-IP system and Boxilla platform, enabling seamless, wide-reaching connectivity across all broadcast control rooms and supporting the vast live programming demands.Read Case Study
Facing the challenge of a vast campus, Aarhus University Hospital's Center for Particle Therapy required a system to efficiently share patient brain and spine scans among doctors for collaborative diagnosis. They aimed to find a secure, flexible, and high-quality video delivery solution that allows medical experts to access and discuss patient data without the need for physical travel across the hospital grounds.Read Case Study
This citizen-owned public utility was challenged with how to support an existing system that was end of life while moving to an IP-based telephony system for more flexibility and easier maintenance.
Agnico-Eagle, a Canadian gold producer, faced challenges in modern gold extraction processes with complex refining procedures. To monitor and control production, they set up cameras in the production areas and used Black Box KVM extenders to transmit signals between the control room and safe server room. The Black Box equipment worked flawlessly, providing an effective and flexible control system for the mine's operations.Read Case Study
Washington D.C. Metro needed a complete network infrastructure at each Metrorail station supporting a complex digital video transmission setup customized for rail and metro applications. Because of our extensive experience and track record of success with similar projects, the customer chose to work with Black Box. The resulting solution maximizes safety for passengers and operators using the system.Read Case Study
A Swedish company needed to separate its classified and unclassified networks to protect them from outside interference or tampering. The Black Box DKM solution safely connects workstations located in an open-floor environment to secure servers locked in a control room, delivering optimum security at a lower cost than TEMPEST Secure KVM.Read Case Study
LUXAV's MediaPult 3.0 is an advanced lectern designed for speakers, featuring touch screens, gesture control, and intuitive presentation management. Partnering with Black Box, the system utilizes compact KVM technology for efficient signal transmission between the Director and lectern, ensuring flexibility and reliability. The lectern has garnered positive feedback at international events, emphasizing seamless presentations over visible technology.Read Case Study
One of Switzerland's largest public school systems needed to upgrade its networking equipment for modern classrooms, aiming to connect multimedia via wired or wireless devices. Black Box provided reliable unmanaged Gigabit Ethernet switches, enhancing classroom workflows and internet access, resulting in a satisfied customer poised for potential repeat business during future network updates.Read Case Study
A steel processing company needed to streamline control room operations with multiple computer systems. They adopted the Freedom KM Switch solution, allowing operators to control all systems with a single keyboard and mouse, resulting in improved efficiency, situational awareness, and response times.Read Case Study
India's largest electric utility company needed to provide remote access to 16 servers in their control room so operators could monitor and manage the devices from their workstations. They turned to Black Box to implement a reputable high-performance KVM and KM solution. Learn how the ServSwitch CX KVM Switch, Freedom KM Switch, as well as video and USB extenders, helped them improve operations and workplace efficiency.Read Case Study
Technology is revolutionizing the customer experience and shopping is now multi-channel, ecommerce integration. One international retailer turned the online shopping experience into a personalized, interactive in-store experience with strategically placed digital signage and smart technology. In one store, the system sales increased 36% over a six-week period.