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Black Box Brand Product Support
800-667-6625

Technical Advice
800-355-8002

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Purchasing & Shipping FAQs

Q: What does Black Box Network Services sell?

A: At Black Box Network Services you’ll find the most comprehensive range of connectivity and networking products in the industry, including:

  • Cabinets, Racks, & Accessories
  • Cables, Connectors, & Adapters
    Converters
  • Data Multiplexors & Sharers
  • Desktop Telephony
  • Distribution Panels & Accessories
  • Jacks, Wallplates, & Accessories
  • KVM Solutions

  • Line Drivers/Short-Haul Modems/Modem Eliminators
  • Modems
  • Networking
  • Physical Security
  • Power & Surge Protection
  • Printer Devices
  • Security
  • Switches
  • T1/E1/G.703/DDS/ISDN
  • Telephony
  • Tools & Testers
  • USB Devices
  • Video, Audio, & Presentation Tools
  • Wireless

Q: Can you customize products?

A: Certainly! In fact, we have a team dedicated to custom design services. If you need something unique, we’ll either find a solution or make it for you! We found or developed more than 150,000 custom solutions last year alone! Need to have your own custom product built? Call 1-800-667-6625.


Q: Are product discounts available?

A: Yes. Black Box Network Services offers quantity discounts. Quantity discount pricing is available on each product page and in the Shopping Cart. For details, talk to a Customer Service Representative.


Q: How will you ship my Black Box product?

A: Black Box Network Services has many shipping options to choose from. We provide next-day, second-day, or ground-freight delivery. Orders placed by 3:00pm ET will be shipped the next business day. For details, talk to a Customer Service Representative.


Q: How fast do you ship?

A: Orders placed by 3:00pm ET will be shipped the next business day. For rush orders, please call Customer Service at 1-800-355-8002.


Q: How do you ship large cabinets and racks?

A: Large cabinets and racks are shipped by motor freight. Our exclusive ShipSafe® packaging for cabinets features double-wall cardboard construction to protect your cabinet and superior void-fill methods to minimize damage from vibration. Larger cabinets are securely strapped to standard pallets for easier handling.


Q: How do I track my order?

A:  Contact a Customer Service Representative at 1-800-667-6625 or email CAN-Sales@BlackBox.com.


Q: When will my back-ordered item arrive?

A: Back-ordered items usually ship within an average of three days. For details on a specific back-ordered item, talk to a Customer Service Representative.


Q: My order never arrived. What do I do?

A: Contact a Customer Service Representative at 1-800-667-6625 or email CAN-Sales@BlackBox.com.


Q: How do I cancel an item within an order or an entire order?

A: To change or cancel an order, talk to a Customer Service Representative.

We’re here for you

If you need service or support immediately, contact your designated support center. To speak with a Black Box representative about the solutions we offer, contact us now.
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1-800-355-8002

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