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Black Box Brand Product Support
800-667-6625

Technical Advice
800-355-8002

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Black Box Account FAQs

Have questions about your Black Box account? Some commonly asked questions and answers are below.

Q: How do I edit my account information?

A: If you are paying with a credit card and the billing address on the credit card is different than the billing address on the account, please enter the credit card billing address in the "special instructions" area when checking out so that the main customer account information is not changed.


Q: What do I do if I forget my login info?

A: Get login assistance.


Q: What are my payment choices?

A: If you have an account set up with Black Box Network Services and have established a credit line for your account, you can place orders online with Net 30 terms. Or you can pay by credit card.

We accept the following credit cards:

  • Visa
  • MasterCard
  • American Express

Q: When will my credit card be charged?

A: Your credit card will be pre-authorized when you place your order but won’t be charged until your order is shipped.


Q: Do I have to pay sales tax?

A: If you are tax exempt in a ship-to state where we are required to collect tax, we need to have a copy of your tax certificate on file. Fax your certificate to the Tax Exempt Department at 1-800-667-6625 or e-mail it to can-sales@blackbox.com. Please include your Customer Account Number or Web Order Number. 


Q: How do I use a promo coupon?

A: Simply enter the coupon’s code number in the Promo Code field of the Shopping Cart.

We’re here for you

If you need service or support immediately, contact your designated support center. To speak with a Black Box representative about the solutions we offer, contact us now.
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1-800-667-6625 (Dial 1)

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1-800-355-8002

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