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Emerald® - 4K and HD KVM over IP Matrix Switching and Extension

Introducing Unified KVM

The award winning Emerald® 4K KVM over IP is a Unified KVM system that delivers pixel-perfect HD or 4K video over an IP network. It allows reliable extension and switching of video (DisplayPort or DVI), transparent USB 2.0 and bi-directional analog audio signals across any combination and number of physical and virtual desktops and servers. Easily access both physical and virtual servers— with virtual machine support for VMware®, Microsoft® and Citrix®, using PCoIP, RemoteFX and RDP 8.1. The Emerald Remote App turns any Windows 10 device into a software KVM receiver - without the need for additional hardware.

With more capabilities than other KVM solutions currently on the market, Emerald delivers superior value, lowering your costs of ownership and saving your IT investments.

Emerald Unified KVM Features

  • Remote Computer and Server Access

    Access and manage an unlimited number of servers, PCs, and virtual machines from any location and share resources such as hardware and licenses across a dedicated KVM network, an existing IP network, or even the internet.

  • 4K over IP KVM Matrix Switching

    High performance, secure extension and switching of 4K60 (DisplayPort 1.2) and HD (DVI) video, transparent USB 2.0 and bidirectional analog audio.

  • Remote BIOS-level Access

    Benefit from BIOS-level access to troubleshoot, reconfigure, reboot and power cycle servers remotely.

  • Remote Virtual Machine Access and VM Sharing

    Provide access to virtual machines, such as Vmware® and Microsoft® over RDP 8.1 or PCoIP (Ultra), to lower IT costs. Let multiple users access simultaneously the same virtual machine.

 

Emerald Unified KVM Benefits

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Futureproof and
Scalable KVM

Start with HD and add 4K at your own pace. Scale a small point-to-point extension up to an enterprise KVM matrix of unlimited endpoints by adding additional receivers/transmitters. Choose between a proprietary Emerald KVM matrix switch or an IP switch – or combine both.

Network
Resilience

Designed with 24/7/365 critical applications in mind, Emerald 4K is configurable with redundant network paths via SFP+ ports (fiber or copper) for fail-safe operation. Supports complete switchover to a backup control room location.

True-USB-Emulation

True
USB Emulation

True USB emulation, supporting USB HID devices, X-Keys, USB push buttons, Wacom® tablets, USB mass storage, and other high-speed USB 2.0 devices.

Remote Access to
Virtual Machines

Enable multiple users to access any number of physical and virtual servers and desktops. Support for VMware® and Microsoft®, using PCoIP Ultra, PCoIP, RDP 8.1, and RemoteFX.

Pixel-perfect-4K

Pixel-perfect 4K
and HD Video

Extend and switch HD and 4K video. Adjust compression in five steps up to pixel-perfect image transmission — every pixel visualized at 60 fps with 10-bit color depth.

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KVM Software
Receiver

Use the Emerald Remote App to turn any Windows 10 device into a software KVM receiver. Connect to multiple transmitters and virtual machines simultaneously and from everywhere.

Emerald Remote App For Microsoft Windows® 10/11

The Emerald Remote App is a new KVM software receiver that enables remote computer access to both physical and virtual machines from any Windows 10 device. The Remote App increases mobility, device access and monitoring on your Emerald System and delivers a full HD video desktop experience up to 40 fps from multiple connections that can be launched simultaneously. This facilitates device management and access to your Emerald KVM network from anywhere you want.

  • Supports HD video up to 1920 x 1200 and provides access to both physical and virtual machines over an IP network or WAN connections
  • Open connections to multiple devices simultaneously
  • Licence-based access authenticated by the Boxilla® KVM Network Manager in real time, ensuring the Emerald administrator has full control (view licence options)
 
 

(1) Boxilla KVM Manager is required for demo purposes

Emerald GE PCoIP Ultra Gateway

Emerald® GE is a new unique solution, which leverages cutting-edge PCoIP® Ultra technology to enable users to access the cloud or a virtual machine just as they would a physical system. Because the gateway can be implemented across multiple receivers, users can access virtual machines in a shared model rather than a conventional single-user (point-to-point) model.  With extremely low bandwidth requirements, the system supports secure, high-definition, and highly-responsive remote access over a LAN or WAN.

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Industry Applications

Emerald KVM Matrix Switch Use Cases

Danish School Uses Black Box Emerald® KVM for Reliable Remote IT Support

Jul 13, 2020, 16:14 PM
A European school used Black Box's Emerald KVM platform to provide remote technical support for their laptops and other devices.
Title : Danish School Uses Black Box Emerald® KVM for Reliable Remote IT Support
Company : Elsinore Municipality (Helsingør Kommune)
Company link : https://www.helsingor.dk/

Background

A group of 17 middle schools in and around the Danish city of Elsinore rely on a centralized IT department with seven staff members to provide technical support to students and teachers. Because students typically bring their own devices or borrow a community computer, the IT department handles issues across a variety of operating systems and devices. The distance between schools and unpredictable demand for IT support present further challenges for the IT department, particularly in providing support where and when it is needed.

Challenge

Members of the IT staff traditionally visited the schools on a rotating schedule. However, this failed to address the need for support when issues occurred and also incurred the time and cost of travel — up to 20 km each way — even when no support was required. To eliminate the inefficiency of scheduled visits and to improve students’ day-to-day access to tech support, the IT department decided to deploy a network-based solution for remote IT support and troubleshooting. The department turned to the Emerald™ high-performance KVM (keyboard, video, mouse) platform from Black Box.

Solution

The Elsinore Municipality built the Black Box Emerald KVM platform into a support booth — not unlike a phone booth — that provides students with technical support for their laptops and other devices. The Emerald platform provides an essential level of security, as well as the point-to-multipoint extension functionality needed to enable the schools’ new remote IT support model. The award-winning Boxilla KVM management platform from Black Box simplifies management of the KVM network from a user friendly, web-based GUI.

The first deployment, at Skolen ved Rønnebær Allé, relies on one Emerald transmitter and eight Emerald receiver devices to carry video and USB signals over IP between the middle school and remote IT department. While the Emerald platform supports transmission over the public Internet, the schools use their own dedicated fiber network instead.

At the school, a support session is initiated through a SkyLink video call on an iPad in the booth, in case the student cannot connect to the Internet. Once the student connects the problematic laptop or device into the Emerald-based solution via DVI or HDMI and USB, an IT staff member can assume control, launch a webcam chat session, and begin troubleshooting.

“It’s probably one of the world’s first IT solution that combines a phone box with online support for school students,” says Mads William Oehlenschlæger, Tech Support Specialist at Elsinore Municipality. “The idea originated from Kim Baumgarten, IT manager at the Center for Citizens’ Services, IT and Digitalization (BID) at Prøvestenen. And it actually works on several levels. For one, the problem often is that students can’t get their computers onto the Internet. We’ve addressed that. We also wanted to establish personal contact with students using the webcam so that they can see us and we can see them. That’s really why we built our new IT support ‘box’ this way. Plus, students always love it when they see us ‘hacking’ their screens.

Results

The support booth, or “box,” built on Emerald allows students to simply call the IT department when they need help, rather than wait for the day and time a staff member is scheduled to be on site. They can get help much sooner using a system that’s straightforward for users at both ends, students and IT support staff. “Pretty often,” says Oehlenschlæger, “we simply fix the problem for students, and they are on their way again. Case closed.”

When all 17 schools are connected to the IT department via the Emerald KVM platform, the need to drive between schools will be greatly reduced, if not eliminated. While the IT department will cut both costs and travel time, students will gain immediate access to the service desk throughout the school day, every day.

“It’s probably one of the world’s first IT solution that combines a phone box with online support for school students. And it actually works on several levels.”
- Mads William Oehlenschlæger
Tech Support Specialist at Elsinore Municipality

Elsinore Municipality is demonstrating this IT support model for other schools in other communities, and it is considering connecting its service desk up to the local city hall to provide support as needed.

Tags :
  • Education
  • Emerald KVM
  • Europe
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Aplicaciones del Conmutador Matricial KVM Emerald™

Network Application

Black_Box_Emerald_GE_Connection_Diagram

Application diagram: Emerald IP-based KVM matrix switching application.

Multiple Site Application

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Application diagram: Emerald KVM matrix connecting a control room and a backup site.

Resilient KVM Networks

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Application diagram: Emerald KVM transmitters and receivers providing redundant network paths in case of failure.

Virtual Machine Connectivity

EN_ApplicationDiagram_Emerald_virtual-machines

Application diagram: Remote, high-speed access to virtual machines, supporting Vmware®, Microsoft® and Citrix®.

Emerald Remote App

EN_ApplicationDiagram_Emerald_Remote_App

Application diagram: Emerald Remote App installed on a laptop connected to Emerald Transmitters and a virtual machine via Boxilla.

Emerald Product Comparison

FeatureEmerald 4KEmerald PEEmerald SEEmerald ZeroU TXEmerald Remote App
Max Video Resolution4096 x 2160 at 60Hz (DisplayPort 1.2)1920 x 1200 at 60Hz (DVI)1920 x 1200 at 60Hz
Video QualityPixel perfectVisually losslessHigh quality ~35fps
Dual Network PortsYes, (2) SFP+Yes, (1) SFP, (1) CATxNo, (1) CATx-
Peripheral SupportAll USB 2.0 devicesUSB HID only
VM SupportPCoIP, RDP/RemoteFXRDP/RemoteFXRDP/RemoteFX-RDP/RemoteFX
Bidirectional Analog Stereo Audio(Speaker only)-
System ScalabilityPoint-to-point extension up to unlimited KVM matrix

Emerald Product Portfolio

Product_Emerald-Extender_Kit

Emerald Remote App Licenses

The Emerald Remote App turns any Windows 10 device into a software KVM receiver. Choose from multiple licences allowing 1, 5, 10 or 20 connections (Boxilla™ required).

Product_Emerald-Extender_Kit

Emerald ZeroU Transmitters

Little bigger than your smartphone, these transmitters consume zero rack space and can be powered over USB. They support up to 1920x1200 resolutions (DVI), USB HID and audio.

Product_Portfolio_EMX10G-28

Emerald IP Network Switches

Depending on the number of endpoints connected and the video resolution required, you can choose between a variety of different IP Network Switches supporting 1/10/100 Gbit from 12/28/32/48 ports.

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Emerald PCoIP Gateway

  • Emerald GE

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Emerald SFP Modules

Emerald supports both CATx copper and fiber connections from SFP/SFP+ slots. Choose your SFP module(s) based on the required transmission bandwidth.

Associated Products

While Emerald is a one-of-a-kind solution that opens up the revolutionary new world of Unified KVM, the platform builds upon time-tested KVM technology evolved by Black Box since the early 1990s. Emerald works flawlessly with many popular Black Box product families, including: the DKM proprietary direct-connect KVM system; the Freedom II KM Switch for easy switching just by moving a mouse between screens; the ControlBridge® system for one-touch, multisystem control; and the award-winning Boxilla® KVM Manager.

Freedom-II

Freedom II
KM Switch

This 4 or 8 port USB KM Switch allows switching between up to 8 connected PCs by just moving your mouse from one screen to another. Compatible with all Emerald products.

Controlbridge-room

Controlbridge
Room Control Automation

Versatile touch-based multisystem room control processor. ControlBridge allows control room operators to switch between sources or whole room setups.

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