In today's rapidly changing landscape, supporting an omnichannel customer journey has become increasingly complex. As a result, corporate leaders are compelled to transform their operations and embrace new technologies to ensure business resiliency. To deliver an exceptional and consistent experience, businesses must now adopt innovative approaches to CX that include leveraging the power of generative AI to create differentiated, digital, and human interactions.
Reinventing the customer experience is a journey best taken with an expert guide — one that has helped thousands of organizations deploy personalized, intuitive cloud-based solutions that exceed customer and employee expectations. Our global team of engineers and technicians design consistent, scalable service journeys that go beyond traditional approaches and harness the power of generative AI alongside innovative applications that revolutionize customer interactions. With our expertise in this transformative field, we create intelligent and personalized experiences that not only meet but exceed your customers' expectations.
Sua plataforma de Customer Experience está lhe fornecendo uma vantagem competitiva? Você precisa atualizar a maneira como vê os dados e a tecnologia em apoio à jornada da experiência do cliente? Faça uma viagem conosco em sua jornada CX enquanto aprimoramos seu sistema atual, realizamos a migração de CX para a nuvem ou adicionamos aprimoramentos para aumentar sua relevância.
Unfortunately the Customer Experience Journey animation is only viewable on a larger screen.
Technology can transform every facet of your customer experience service journey. A committed partner with a dedicated focus on your brand and culture can optimize it and accelerate your journey to service excellence.
Giving you the right technology to realize the best customer and employee outcomes is based on the recommendations of our engineers with a deep knowledge of the capabilities of multiple premise and cloud contact center platforms.
Sometimes you just need a chat bot or a data integration to a legacy database. Black Box has developers and engineering resources ready to assist on the smallest project, especially when “out-of-the-box” isn’t right for your brand.
Para manter os clientes engajados e fiéis à sua marca no mundo digital em constante evolução, seus agentes de atendimento ao cliente devem oferecer uma experiência holística que se destaque consistentemente em todos os pontos de contato, do início ao fim através de comunicações omnichannel. Por que o omnichannel é superior aos seus antecessores?
A Critical Factor to Underpin Your Strategy
As Customer Experience (CX) becomes the last sustainable competitive advantage, call centers need to be more responsive and effective. See how need to choose the right CX approach for your organization: on-premise, cloud, and hybrid and the advantages and disadvantages of each in this white paper.
Get White PaperThe first step in any redefining customer experience journey is to find the right guide. With Black Box as your navigator, we’ll help you find the right path and the right technology partner to create and deliver an omni-channel user experience.
The Top 10 Blogs: 2022 Edition
Read MoreNew Year, New CX: Part 2 — Five Corporate-Centric Resolutions
Read MoreNew Year, New CX: Part 1 — Five People-Centric Resolutions for 2023
Read MoreThe CX Experience
Download FlyerCX Webinar: Learn from the CX Experts
View On-Demand WebinarA equipe global de arquitetos de soluções Black Box pode ajudá-lo a encontrar a CX com mais ressonância junto a seus clientes e que energiza sua marca. Seja trabalhando junto a você para projetar desktops de agentes que lidam com todos os canais inbound, assegurando que os canais digitais sejam consistentes e fáceis de usar, ou implementando a quantidade certa de canais outbound e o reconhecimento da marca que se alinha aos seus valores essenciais, a Black Box está pronta para oferecer suporte e ajudá-lo a crescer em sua jornada CX.