Leading the Way in Next-Generation Customer Experience (CX)

In today's rapidly changing landscape, supporting an omnichannel customer journey has become increasingly complex. As a result, corporate leaders are compelled to transform their operations and embrace new technologies to ensure business resiliency. To deliver an exceptional and consistent experience, businesses must now adopt innovative approaches to CX that include leveraging the power of generative AI to create differentiated, digital, and human interactions.

Reinventing the customer experience is a journey best taken with an expert guide — one that has helped thousands of organizations deploy personalized, intuitive cloud-based solutions that exceed customer and employee expectations. Our global team of engineers and technicians design consistent, scalable service journeys that go beyond traditional approaches and harness the power of generative AI alongside innovative applications that revolutionize customer interactions. With our expertise in this transformative field, we create intelligent and personalized experiences that not only meet but exceed your customers' expectations.

Inicie sua jornada CX com a Black Box

Sua plataforma de Customer Experience está lhe fornecendo uma vantagem competitiva? Você precisa atualizar a maneira como vê os dados e a tecnologia em apoio à jornada da experiência do cliente? Faça uma viagem conosco em sua jornada CX enquanto aprimoramos seu sistema atual, realizamos a migração de CX para a nuvem ou adicionamos aprimoramentos para aumentar sua relevância.

Unfortunately the Customer Experience Journey animation is only viewable on a larger screen.

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Route 1

Boost your Current Customer Experience (CX) System

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Route 2

Move your Customer Experience (CX) System to the cloud

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Route 3

Enhance Your CX system with Technology Solutions & Applications

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Your CX Transformation: Choosing the Optimal Path — at Speed

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The Right Advice

Technology can transform every facet of your customer experience service journey. A committed partner with a dedicated focus on your brand and culture can optimize it and accelerate your journey to service excellence.

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The Right Platform

Giving you the right technology to realize the best customer and employee outcomes is based on the recommendations of our engineers with a deep knowledge of the capabilities of multiple premise and cloud contact center platforms.

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The Right Application

Sometimes you just need a chat bot or a data integration to a legacy database. Black Box has developers and engineering resources ready to assist on the smallest project, especially when “out-of-the-box” isn’t right for your brand.

Customer Experience Unificada Em Todos Os Canais

Para manter os clientes engajados e fiéis à sua marca no mundo digital em constante evolução, seus agentes de atendimento ao cliente devem oferecer uma experiência holística que se destaque consistentemente em todos os pontos de contato, do início ao fim através de comunicações omnichannel. Por que o omnichannel é superior aos seus antecessores?

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Customer Experience (CX) Architectures

A Critical Factor to Underpin Your Strategy

As Customer Experience (CX) becomes the last sustainable competitive advantage, call centers need to be more responsive and effective. See how need to choose the right CX approach for your organization: on-premise, cloud, and hybrid and the advantages and disadvantages of each in this white paper.

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Black Box Connected Experience Partners

The first step in any redefining customer experience journey is to find the right guide. With Black Box as your navigator, we’ll help you find the right path and the right technology partner to create and deliver an omni-channel user experience.

Histórias de Sucesso dos Clientes

Related Resources

  • The Top 10 Blogs: 2022 Edition

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  • New Year, New CX: Part 2 — Five Corporate-Centric Resolutions

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  • New Year, New CX: Part 1 — Five People-Centric Resolutions for 2023

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Por que Black Box?

A equipe global de arquitetos de soluções Black Box pode ajudá-lo a encontrar a CX com mais ressonância junto a seus clientes e que energiza sua marca. Seja trabalhando junto a você para projetar desktops de agentes que lidam com todos os canais inbound, assegurando que os canais digitais sejam consistentes e fáceis de usar, ou implementando a quantidade certa de canais outbound e o reconhecimento da marca que se alinha aos seus valores essenciais, a Black Box está pronta para oferecer suporte e ajudá-lo a crescer em sua jornada CX.

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Vamos nos conectar!

Trabalhar rapidamente para identificar suas necessidades e delinear um plano de ação. Contate hoje um especialista Black Box.