Now, a single IT partner can help you articulate ideas and execute plans into a fully realized design and implementation. Our professional services:
With comprehensive design and engineering services for data, voice, AV, and other specialty networks, your business will benefit from a holistic and innovative IT investment that reduces risk, adapts to change, and boosts ROI.
Black Box’s Xcelerate Services includes an entire portfolio that’s help clients meet project-related demands, transformation efforts, and other technology challenges. You can lean on our professional services and expertise to pinpoint and close any gaps in IT knowledge and/or staffing as we collaborate with you to achieve your goals.
Black Box supports hundreds of thousands of devices through our comprehensive Managed Services solutions centered on a unique Universal Technician model.Read Case Study
For more than 12 years, Black Box has supported over 20,000 users across 23 sites in North America and Europe. Through an optimal mix of on-site and remote IT staff, Black Box manages and supports the Company's entire IT and communications infrastructure.Read Case Study
Black Box developed a custom set of comprehensive AV standards for the client’s conference rooms, training rooms and huddle spaces. The in-room equipment and applications allow for ease of use and an optimized experience for both onsite and remote users.
In the new era of Wi-Fi 6 and 5G access, people around the world can connect with your company from any location on any device — but are they doing it easily, confidently, and securely?
To benefit from this global untethering and make gains in productivity, operations, and revenue, your company must optimize its wireless network. The goal is to make the user experience straightforward, uniform, and favorable for employees and customers alike via solid security, efficient airtime, IoT device support, and extensive coverage.
To do wireless right, many IT leaders are turning to technology partners who can not only help design and deliver a consistent level of network excellence at every location but also free your overworked, understaffed IT department from day-to-day infrastructure duties and application management.
As you evaluate technology partners who can help you design and deploy a digital transformation project at one site or thousands in one country or hundreds, consider:
Depth of services: Your wireless partner should free your IT staff to take a supervisory role in the network refresh process. Look for a provider with a sizable portfolio of flexible, vendor agnostic services and technology solutions, such as cyber security, Wi-Fi and in-building 5G/CBRS, enterprise networking and data center, digital workplace, and customer experience.
Scope of experience: The key to a successful wireless refresh — especially a global one — is know-how. To determine your technology provider’s level of proficiency, here are a few questions to consider:
Support and management: A technology partner should provide impeccable project management throughout the entire design and deployment process.
Once an installation or optimization is complete, the transition to a steady operational state should include management options, such as Day 2, supplemental hybrid, total ownership (with performance accountability), and cloud console understanding, so location isn’t a hindrance.
Also take note of the provider’s global response capabilities, such as 24/7 operations, alarm monitoring, and management and testing environments and labs.
The following combined case study shows the degree of Black Box’s experience and expertise in helping companies design and deploy an optimized, global network.
Three multinational clients in different industries (energy, food and beverage, and IT) turned to Black Box to evaluate, install, validate, and support each of their wireless refreshes — flawlessly and consistently.
Site numbers for each client varied: One client boasted more than 2,000 sites. The other two featured hundreds. Sites were located in APAC, EMEA, LATAM, and NA.
All three clients had the same aim: To create and reap the rewards of a modern wireless network (secure, resilient, and future-ready).
Deadline, budget considerations, and operational continuity were constant for all three clients as was support, including Day 2.
Common to all three clients was Black Box’s industry and global know-how and an extensive and uniform deployment process across all locations. Specifically, Black Box engineers worked with their technology partners to understand each client’s customer imperatives, then used that knowledge as a catalyst for network design. The process itself encompassed surveys, remediation plans, installation, validation, support, decommissioning — and all the hundreds of myriad tasks within each of those steps at each site in each country.
Common also was the result for all three clients: A transformative network refresh that delivered an outstanding customer experience, thanks to optimal security, disaster resiliency, and agility. Now, all three clients are well equipped to maintain a strong, engaging brand image.
To meet the future with gusto, IT leaders must champion wireless technology and help their companies design and deploy the ideal network experience for employees and customers. Black Box can help by delivering digital transformation uniformly at every one of your sites worldwide.
According to the Product Manager for Networking, “In the new world of hybrid work, digital resiliency is key. Working with Black Box architects and engineers can ensure a transformative project, such as a global wireless refresh — which is never easy — goes as smoothly as possible.
Learn more about our wireless capabilities with case studies based on our work with industry leading Energy, Food & Beverage, and Information Technology companies.
A Formidable Wi-Fi Partner – Black Box helped an IT client deliver network optimization to 2,000+ locations — and identified almost $1M in direct savings
The Right Stuff: A Global Tale of Digital Transformation — Black Box engineers helped two multinational clients get wireless done right.
Black Box® is a trusted IT solutions provider delivering cutting-edge technology products and world-class consulting services to businesses across the globe in every industry. The breadth of our global reach and expertise accelerate customer success by bringing people, ideas, and technology together to solve real-world business problems.
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A trusted IT integrator for more than four decades, Black Box delivers leading-edge technology solutions and premier services to businesses around the globe in every major industry. We help clients succeed by designing, implementing, and managing the end-to-end technology that takes their enterprises to the next level.
The depth of our experience, the breadth of our reach — plus a great set of tools, such as to make things happen, including accelerated, standardized technology deployments at all of your locations on budget and deadline. You’ll also benefit from our extensive knowledge and skill in identifying and diffusing formidable challenges, including those associated with worldwide supply-chain disruptions.Know More