UCaaS offers organizations an all-in-one, cloud-based communications platform that includes meetings, video, chat, phone, file sharing, and other collaboration features.
But why managed? IT teams are lean and budgets are tight. That’s why we offer a full suite of managed services and workplace solutions delivered in a budget-friendly OPEX model. We create uniform experiences across multiple locations with consistency, speed, and agility through a robust design, deployment, and manage methodology — giving you one partner to guide you from where you are to where you want to be.
Create a digital workplace that employees will embrace and that also ensures successful business continuity.Digital Workplace
See what you need to consider to maintain business continuity through Managed UCaaS.Get Guide
Today’s workforce is changing. There is an evolution (and revolution) happening in the workplace that is affecting how and where we communicate.Download eBook
Learn about the three UC&C options: on-premises, cloud-hosted, and hybrid and which one is best for your organization.Get White Paper
With more than 40 years experience in deploying in-building IT and communications technologies, a footprint that spans 120 countries, time-tested methodologies, certified technicians, and a proven track record, we have all the managed services needed to make your move to UCaaS smooth and successful.
Successful enterprises know their competitive advantage lies in their workforce and today’s workforce is the most diverse ever with four generations working side by side, each with a preferred way of communicating from phone calls to video conferencing.
JetBlue Airways is a major American low-fare airline, and the sixth largest in the United States by passengers carried. JetBlue is headquartered in the Long Island City neighborhood of the New York City borough of Queens.Read Case Study
Shannon Brewing Company is proud of their one-of-a-kind, award-winning fire-brewed beer. Made with pure Texas spring water, whole grain, and whole flower hops, the beer is sure to satisfy the palate with its rich, malt flavor.Read Case Study
Technology is revolutionizing the customer experience and shopping is now multi-channel, ecommerce integration. One international retailer turned the online shopping experience into a personalized, interactive in-store experience with strategically placed digital signage and smart technology. In one store, the system sales increased 36% over a six-week period.
Migrating to Modern UCaaS & Voice-Only MPLS Network
A consortium of more than 90 medical practices needed to migrate to a modern UCaaS & Voice-Only MPLS network. But they required high-quality HIPAA-compliance and an up-to-date voice solution.
This citizen-owned public utility was challenged with how to support an existing system that was end of life while moving to an IP-based telephony system for more flexibility and easier maintenance.Read Case Study
Ft. Bragg, NC is best known as the home of the U.S. Army Airborne Forces and is the largest army installation and airborne facility in the world. The most notable units stationed there include the XVIII Airborne Corps HQ, the 82nd Airborne Division, the United States Army Special Operations Command (USASOC) and the Joint Special Operations Command (JSOC).Read Case Study
India's largest electric utility company needed to provide remote access to 16 servers in their control room so operators could monitor and manage the devices from their workstations. They turned to Black Box to implement a reputable high-performance KVM and KM solution. Learn how the ServSwitch CX KVM Switch, Freedom KM Switch, as well as video and USB extenders helped them improve operations and workplace efficiency.Read Case Study
Established in 1925, Gunster is a full-service Florida law firm that provides counsel to leading businesses and individuals. It is known as Florida’s law firm for business and has 11 offices throughout the state. Gunster is a firm that prides itself on individualized service and thoroughly understanding its clients’ business.Read Case Study
Located in the heart of the Silicon Valley, Lucile Packard Children’s Hospital at Stanford is a world-class, non-profit hospital devoted entirely to the care of expectant women, infants and children.Read Case Study
Washington D.C. Metro needed a complete network infrastructure at each Metrorail station supporting a complex digital video transmission setup customized for rail and metro applications. Because of our extensive experience and track record of success with similar projects, the customer chose to work with Black Box. The resulting solution maximizes safety for passengers and operators using the system.Read Case Study
For a large, food manufacturer with 24 by 7 factories running non-stop, their small IT team needed help with monitoring their UC and Network gear. The network for their facilities was complex and too difficult to manage in house. With Black Box monitoring services, we were able to resolve incidents and events quickly before they became issues.
Cambridgeshire County Schools required a flexible networking solution to bring regional broadband to its district as part of the “Connected Learning Project.” The installation demanded business-quality integrated data networks across fifty schools and was intended to provide the infrastructure for a new, regional broadband network. Black Box entered at Phase One to ensure work proceeded safely and properly.
With the new Emerald KVM-over-IP solution installed, video and graphic editors can access all of the critical computers stored in the building's data centers from their workstations, which has optimized workflows and increased productivity.Read Case Study
The City of Redondo Beach, CA had a critical objective: to provide reliability to critical public safety applications and a higher level of customer service while supporting demand for emerging technologies and advanced applications. Black Box was able to help the city meet and exceed its goals with modern, forward-thinking and conservative upgrades with Avaya technology.Read Case Study
The Washington Metropolitan Area Transit Authority (WMATA) was created in 1967 by an interstate compact between the District of Columbia, the State of Maryland, and the Commonwealth of Virginia, to plan, develop, finance, and operate a balanced regional transportation system in the National Capital Region.Read Case Study
Because of COVID, a children’s hospital needed patients to remain in their cars until they were called. But there was poor cell coverage in the parking garage and even in the main hospital. We helped with a DAS system to effectively overcome this challenge.
A major home improvement retailer turned to Black Box to accelerate digital transformation efforts by leveraging our Global Multisite Deployment expertise.Read Case Study
A custom solution involving a universal technician model reduced the cost, downtime, and risk associated with using subcontractors. The service featured SLAs and dedicated technicians with 24/7 availability for dispatch and projects.Read Case Study
Read more about the technologies in UCaaS
How the Transition to Work-From-Home & Hybrid Work Has Impacted Enterprise IT
Since the outset of the COVID-19 pandemic in March 2020, the landscape of our workspaces has drastically changed. Along with this shift in where we work, business has experienced an increase of cybersecurity threats by more than 25%1. It is imperative for enterprises to not only adapt to these new challenges, but to find ways to capitalize on the flexibility of today’s hybrid workplace.
The challenges, as well as the solutions, of these pandemic-era issues are discussed in depth in our One Year Later webinar. View the full Webinar
Over the past year, the needs of organizations have dramatically shifted driving a renaissance in IT innovation and a search for business resiliency solutions.
The results are numerous security challenges, shortages in IT resources, and networks that are stretched farther (and thinner) than ever before.
What was once a “nice to have” is now a “got to have”. As we transition back to the office, or not, companies are attempting to balance a worker’s health and safety in the office while balancing the need for new ways to maintain workflow with workers away from their desks and meeting rooms. This means that what used to be tools for productivity, such as video calling, instant messaging, and hardware/software technology for “hot desking,” are now integral features of the normal Digital Workplace. Consider this: about 60% of our webinar attendees said half of their workforce is going to remain remote or be hybrid.
Nowadays, it has become paramount to reimagine certain aspects of workflow and the traditional workspace in order to maintain productivity.
However, many IT professionals are finding it overwhelming to manage the array of networking and security tools that have arisen due to the pandemic; they need a way to operate without getting bogged down in alerts and alarms.
Today, as opposed to the beginning of the pandemic, businesses are confident they can develop the infrastructure necessary to stay secure and productive. To do so, IT professionals are evaluating VPNs, multi-factor authentication, SD-WAN, and more. But the challenges go beyond remote security. Now IT must determine how to integrate those tools and make them accessible and easy to use. By consolidating devices and tools, companies can save hours of work which can be much better spent driving enterprise forward.
It’s no secret that employees and employers alike enjoy some aspects of the hybrid workspace. Employees save money on commuting; they get a few extra minutes of sleep; and athleisure has become the uniform of choice. However, employers have benefited as well. For example, the time employees have been saving on their commute, is time that goes back into their work. This equates to a 20-30% increase in workforce productivity and nearly $2 million annually which goes towards the bottom line.2
Even after our society has returned to normal, traditional workspaces are never going to be the same. The hybrid approach to work is here to stay. While some people may miss the bustle of the jam-packed office, many are seeing why the old office is a thing of the past.
In the healthcare industry especially, it is critical to be able to rapidly adapt to the changes in workspace necessitated by COVID-19. At the onset of the pandemic, hospitals had to find a way to balance the health of their administrative employees as well as the overwhelming load of COVID patients. They would have to turn to a hybrid approach to maintain the health of their employees and to focus on patient outcomes while maintaining HIPAA compliance.
By finding solutions that enable hospitals and healthcare providers to transition non-patient-facing personnel to hybrid workspaces, healthcare organizations reaped the benefits associated with hybrid workflow, all while keeping their employees safe and bolstering security. These solutions gave hospitals the breathing room needed to focus on improving patient outcomes in the midst of a global pandemic.
At the start of the COVID pandemic, enterprises were forced to pivot suddenly in order to protect employees, while still servicing customers and exceeding expectations. Now, armed with the capabilities to conquer the challenges of remote work and absorb the initial shock of a year of turbulence, businesses are looking to grow and innovate. With the right tools, companies no longer seek to recover the costs of the outbreak, but grow to new levels of success and business resiliency.
More than a year removed from the initial shutdown following COVID’s global outbreak, enterprises have acclimated and capitalized on the “new normal.” Companies have revised their approach at every level of the organization to be more prepared for future disruptions. According to McKinsey, 80% of executives think their current business models are at risk to be disrupted in the near future and an additional 84% of executives say that innovation is important to their growth strategy.3 Their new focus is building processes that support flexibility and resources, and ensure not just business continuity but business resilience to thrive when facing the challenges of tomorrow.
The COVID pandemic has disrupted the foundations of traditional workspaces and workflow in ways previously unimaginable. Along with new risks to the health of employees, businesses had to combat emerging security threats at an unprecedented rate. These circumstances necessitated a shift to a simple, secure network which gave companies the flexibility to not only respond to change, but to thrive in it.
To help you adapt and capitalize on an ever-changing landscape of technology challenges and solutions, watch our full One Year Later webinar: https://go.bboxservices.com/SRW-1_Library. For more information, call us at 855-324-9909, or email us at email@example.com.
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Operating for more than 50 years, this citizen-owned public utility provides electricity, water, and telecom for Springfield, OregonGet Guide