UCaaS offers organizations an all-in-one, cloud-based communications platform that includes meetings, video, chat, phone, file sharing, and other collaboration features.
But why managed? IT teams are lean and budgets are tight. That’s why we offer a full suite of managed services and workplace solutions delivered in a budget-friendly OPEX model. We create uniform experiences across multiple locations with consistency, speed, and agility through a robust design, deployment, and manage methodology — giving you one partner to guide you from where you are to where you want to be.
Create a digital workplace that employees will embrace and that also ensures successful business continuity.Digital Workplace
See what you need to consider to maintain business continuity through Managed UCaaS.Get Guide
Today’s workforce is changing. There is an evolution (and revolution) happening in the workplace that is affecting how and where we communicate.Download eBook
Learn about the three UC&C options: on-premises, cloud-hosted, and hybrid and which one is best for your organization.Get White Paper
With more than 40 years experience in deploying in-building IT and communications technologies, a footprint that spans 120 countries, time-tested methodologies, certified technicians, and a proven track record, we have all the managed services needed to make your move to UCaaS smooth and successful.
Successful enterprises know their competitive advantage lies in their workforce and today’s workforce is the most diverse ever with four generations working side by side, each with a preferred way of communicating from phone calls to video conferencing.
JetBlue Airways is a major American low-fare airline, and the sixth largest in the United States by passengers carried. JetBlue is headquartered in the Long Island City neighborhood of the New York City borough of Queens.Read Case Study
Shannon Brewing Company is proud of their one-of-a-kind, award-winning fire-brewed beer. Made with pure Texas spring water, whole grain, and whole flower hops, the beer is sure to satisfy the palate with its rich, malt flavor.Read Case Study
Technology is revolutionizing the customer experience and shopping is now multi-channel, ecommerce integration. One international retailer turned the online shopping experience into a personalized, interactive in-store experience with strategically placed digital signage and smart technology. In one store, the system sales increased 36% over a six-week period.
Migrating to Modern UCaaS & Voice-Only MPLS Network
A consortium of more than 90 medical practices needed to migrate to a modern UCaaS & Voice-Only MPLS network. But they required high-quality HIPAA-compliance and an up-to-date voice solution.
This citizen-owned public utility was challenged with how to support an existing system that was end of life while moving to an IP-based telephony system for more flexibility and easier maintenance.Read Case Study
Ft. Bragg, NC is best known as the home of the U.S. Army Airborne Forces and is the largest army installation and airborne facility in the world. The most notable units stationed there include the XVIII Airborne Corps HQ, the 82nd Airborne Division, the United States Army Special Operations Command (USASOC) and the Joint Special Operations Command (JSOC).Read Case Study
India's largest electric utility company needed to provide remote access to 16 servers in their control room so operators could monitor and manage the devices from their workstations. They turned to Black Box to implement a reputable high-performance KVM and KM solution. Learn how the ServSwitch CX KVM Switch, Freedom KM Switch, as well as video and USB extenders helped them improve operations and workplace efficiency.Read Case Study
Established in 1925, Gunster is a full-service Florida law firm that provides counsel to leading businesses and individuals. It is known as Florida’s law firm for business and has 11 offices throughout the state. Gunster is a firm that prides itself on individualized service and thoroughly understanding its clients’ business.Read Case Study
Located in the heart of the Silicon Valley, Lucile Packard Children’s Hospital at Stanford is a world-class, non-profit hospital devoted entirely to the care of expectant women, infants and children.Read Case Study
Washington D.C. Metro needed a complete network infrastructure at each Metrorail station supporting a complex digital video transmission setup customized for rail and metro applications. Because of our extensive experience and track record of success with similar projects, the customer chose to work with Black Box. The resulting solution maximizes safety for passengers and operators using the system.Read Case Study
For a large, food manufacturer with 24 by 7 factories running non-stop, their small IT team needed help with monitoring their UC and Network gear. The network for their facilities was complex and too difficult to manage in house. With Black Box monitoring services, we were able to resolve incidents and events quickly before they became issues.
Cambridgeshire County Schools required a flexible networking solution to bring regional broadband to its district as part of the “Connected Learning Project.” The installation demanded business-quality integrated data networks across fifty schools and was intended to provide the infrastructure for a new, regional broadband network. Black Box entered at Phase One to ensure work proceeded safely and properly.
With the new Emerald KVM-over-IP solution installed, video and graphic editors can access all of the critical computers stored in the building's data centers from their workstations, which has optimized workflows and increased productivity.Read Case Study
The City of Redondo Beach, CA had a critical objective: to provide reliability to critical public safety applications and a higher level of customer service while supporting demand for emerging technologies and advanced applications. Black Box was able to help the city meet and exceed its goals with modern, forward-thinking and conservative upgrades with Avaya technology.Read Case Study
The Washington Metropolitan Area Transit Authority (WMATA) was created in 1967 by an interstate compact between the District of Columbia, the State of Maryland, and the Commonwealth of Virginia, to plan, develop, finance, and operate a balanced regional transportation system in the National Capital Region.Read Case Study
Because of COVID, a children’s hospital needed patients to remain in their cars until they were called. But there was poor cell coverage in the parking garage and even in the main hospital. We helped with a DAS system to effectively overcome this challenge.
A major home improvement retailer turned to Black Box to accelerate digital transformation efforts by leveraging our Global Multisite Deployment expertise.Read Case Study
A custom solution involving a universal technician model reduced the cost, downtime, and risk associated with using subcontractors. The service featured SLAs and dedicated technicians with 24/7 availability for dispatch and projects.Read Case Study
Read more about the technologies in UCaaS
Last year, COVID-19 necessitated a rapid migration from corporate to home offices, confronting many businesses with a connectivity crisis. And you and your IT team responded.
Now, as stay-at-home orders expire and more businesses open, a new challenge for you and your IT team comes into focus: Rapidly reshaping the workplace into a hybrid model where work and workers flow fluidly between remote locations – such as employees’ homes, public libraries, or any place remote workers choose to operate – and conventional company facilities, such as corporate HQs and branches.
Why? Because in one recent survey more than half (57%) of U.S. employees polled responded they won’t return to a job, post-pandemic, that doesn’t offer remote work as an option.* In short, today’s remote workers want to become tomorrow’s hybrid workers, supported by flexible network infrastructure that enables secure anytime, anywhere collaboration with colleagues and customers wherever and whenever they are on the job.
But how should you and your IT team respond to the next change in work? Is extending both enterprise-level connectivity and security to home environments the next logical step? We say: Yes! The best approach is treating each home as you would an edge location. Check out the 3 steps below to learn how to ensure the safest and most conducive environment for you and your workforce.
A hybrid work environment network is optimized for remote traffic, looking and feeling the same to employees working from home on their own devices as when working in the office on company devices. This means, just like your edge locations, the home locations on your hybrid network must have these fundamental features – regardless of when and where people log on to the network:
We recommend fortifying connectivity and security at edge locations – i.e., home offices – by upgrading to this equipment:
Black Box is a full-service network solutions provider and Gold Cisco Partner. Join one of our webinars to learn more about extending enterprise-level connectivity and security to remote workers through hybrid network environments. Click here to register for an upcoming event. Or, contact us for a one-on-one conversation about meeting the challenges of supporting hybrid workers.
*State of Remote Work, COVID Edition 2020: How employees across the U.S. feel about working remotely in a post-COVID-19 world, their new workplace expectations, and what employers need to know to recruit and retain top talent; OWL Labs, Global Workplace Analytics
A hybrid work environment network is optimized for remote traffic, looking and feeling the same to employees working from home on their own devices as when working in the office on company devices. This means the home locations on your hybrid network must have these fundamental features.
Redefine your business UCaaS. Choose from seamless solutions that provide all-in-one voice, video, messaging, meetings, file sharing, and more. We’ll team up with you to find the right solution for your organization from one of our industry-leading partners.
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Operating for more than 50 years, this citizen-owned public utility provides electricity, water, and telecom for Springfield, OregonGet Guide