Contact Centers

Solutions to Improve Customer Satisfaction & Agent Productivity

Solutions to Improve Customer Satisfaction & Agent Productivity

Today's business environment is driven by speed, flexibility, productivity and above all else-collaboration. Better collaboration improve efficiency. Efficiency creates capacity to focus on strategic objectives and market opportunities. Unified Communications and Collaboration (UCC) solutions provide a foundation and framework to improve operational performance and improve enterprise agility.

Challenges

The Right Technology Minimizes Contact Center Challenges

But there are key questions:

  • Do you want to maximize 1st call resolution?
  • Do you want greater visibility to user intelligence and analytics?
  • Are you focused on agent retention?
  • What strategies do you have to build customer loyalty?

The answer is to operate a reliable, unified Contact Center that manages customer expectations, and delivers personal attention while maximizing available resources for ROI.

SOLUTIONS

Customized, Integrated Systems for All Contact Center Needs

contactcenters_outcomes_chart

OUTCOMES

Provide a Seamless Customer--and Agent--Experience

Increasing customer loyalty and retention, increasing call-handling capabilities, improving call prioritization and response, increasing flexibility and security, and driving greater productivity with reduced operational, IT, and staffing costs are all possible with the right Contact Center solution.  Some positive outcomes.

Contact-Center_Outcomes

Find the right solution

UCClogo

UNIFIED COMMUNICATIONS

Facilitate anytime-anywhere collaboration in order to improve productivity and expedite decision making.

IT-Services_General

IT SERVICES

Augment your in-house resources and capabilities so you can refocus on strategic priorities..

IT-Services_AssetManagement

IT ASSET MANAGEMENT

Lower cost-to-serve and move CAPEX to OPEX while improving user experience.

IT-Services_CablingInfra

STRUCTURED CABLING

Network infrastructure built to support the reliable delivery of the latest applications.


featured contact center solutions partners

Cisco - 130x65Avaya - 130x65    Mitel - 130x65    NEC - 130x65    ShoreTel - 130x65      Unify - 130x65

 

See all of our solution partners.

Blog Resources

Bg

A UCC SOLUTION FOR
REAL-WORLD SUCCESS

Unified Communications Drives Positive
Change for Finance Company, Improves
Profitability and Employee Satisfaction

Social Icons


Bg2

WELCOME TO THE AGE OF
UNIFIED COMMUNICATIONS
AND COLLABORATION

Why are nearly half of all enterprises
implementing a UCC solution or expanding
their existing implementation?

Social Icons


image

EMBRACE UCC TO BOOST
YOUR EFFECTIVENESS

Operating at peak efficiency is the goal
of every business. After all, that’s how
you keep costs low and maximize ROI.