View from the Edge
Expertise at the Edge
The Right Service. The Right Consumption Model.
Digital transformation is changing the way we live and work. IT teams are left scrambling with legacy IT architectures and deployment models that are no longer adequate due to the sheer volume of devices and applications. New technology is required. Technology that is analytics-driven, mobile-first, and has embedded security. To manage that technology, new service models are required for IT teams to scale. The right service model can enable technologies from legacy to modern UC&C to capacity-driven structured cabling, networking, and mobility. Edge services can include everything from implementing M2M sensors in a factory to managing 3D video technology in stadiums or retail self-service kiosks.
Services at the edge enable users to focus on business priorities rather than how to adopt, deploy, and manage the latest technologies, which is becomingly increasingly problematic. One study reports that 42% of CIOs are concerned that they are missing the IT experience or scale to adopt new technology, especially in highly complex facilities or highly distributed locations.
According to CompTia, nearly 64% of organizations are using managed services for at least one IT function. Services take many forms from help desk support and managing devices to deploying the latest security technology. Managed edge services like Black Box’s, typically fall into these categories.
- On Demand Services are just that. Something happens and you call for help “on demand.” Services can include everything from password resets and broken cables to system upgrades and maintenance.
- Day 2 Support frees up your time and often includes a maintenance contract for on-site or remote support. It also provides critical analytics for operations and lifecycle management.
- Project Services are defined projects, from design to deployment, that are aligned to digital transformation goals enabling speed and scale across hundreds of locations.
- Managed Edge Services are custom services that solve complex, high-volume IT problems at the edge. With a white-glove approach, we analyze areas for improvement, provide dedicated project management, and conduct business and service reviews.
Black Box Service Matrix
With technicians and staging areas across the globe, we are where you are. We have network operations centers, a centralized help desk, and defined services methodologies to deliver projects on time and on budget. Our IT disciplines are aligned to ITIL standards. In addition, with service-specific KPIs, SLAs, and quarterly business reviews, we bring transparency to any service.
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