The impact of the pandemic on how we work (and live) is all encompassing and permanent. As the world changed almost overnight, a new era of work dawned. Work is no longer someplace we go. It’s what we do — anywhere, anytime — and it requires a new approach. One that’s flexible, agile, economical, strong, and secure. Just as the pandemic grounded us (literally), it also pushed us into the cloud for all-in-one communications that include meetings, video, chat, phone, file sharing, and other collaboration tools. No matter where employees work — in the office, at home, and everywhere in between — you can give them the communications tools they need to ensure your business resilience.
Leverage Managed Unified Communications as a Service (UCaaS) to gain a competitive edge. You’ll get integrated calling, meetings, collaboration, video, chat, presence, and much more in one unified, cloud-hosted platform that’s completely managed for you. Managed UCaaS also ensures that you always have the latest communications technologies and security updates.
See what you need to consider to maintain business continuity through Managed UCaaS.
Today’s workforce is changing. There is an evolution (and revolution) happening in the workplace that is affecting how and where we communicate.
Learn about the three UC&C options: on-premises, cloud-hosted, and hybrid and which one is best for your organization.
With more than 40 years experience in deploying in-building IT and communications technologies, a footprint that spans 120 countries, time-tested methodologies, certified technicians, and a proven track record, we have all the managed services needed to make your move to UCaaS smooth and successful.
You get best-of-class solutions from leading manufacturers tailored to fit your specific application and requirements.
Migrating to Modern UCaaS & Voice-Only MPLS Network
A consortium of more than 90 medical practices needed to migrate to a modern UCaaS & Voice-Only MPLS network. But they required high-quality HIPAA-compliance and an up-to-date voice solution.
This citizen-owned public utility was challenged with how to support an existing system that was end of life while moving to an IP-based telephony system for more flexibility and easier maintenance.
Last year, COVID-19 necessitated a rapid migration from corporate to home offices, confronting many businesses with a connectivity crisis. And you and your IT team responded.
Now, as stay-at-home orders expire and more businesses open, a new challenge for you and your IT team comes into focus: Rapidly reshaping the workplace into a hybrid model where work and workers flow fluidly between remote locations – such as employees’ homes, public libraries, or any place remote workers choose to operate – and conventional company facilities, such as corporate HQs and branches.
Why? Because in one recent survey more than half (57%) of U.S. employees polled responded they won’t return to a job, post-pandemic, that doesn’t offer remote work as an option.* In short, today’s remote workers want to become tomorrow’s hybrid workers, supported by flexible network infrastructure that enables secure anytime, anywhere collaboration with colleagues and customers wherever and whenever they are on the job.
But how should you and your IT team respond to the next change in work? Is extending both enterprise-level connectivity and security to home environments the next logical step? We say: Yes! The best approach is treating each home as you would an edge location. Check out the 3 steps below to learn how to ensure the safest and most conducive environment for you and your workforce.
A hybrid work environment network is optimized for remote traffic, looking and feeling the same to employees working from home on their own devices as when working in the office on company devices. This means, just like your edge locations, the home locations on your hybrid network must have these fundamental features – regardless of when and where people log on to the network:
We recommend fortifying connectivity and security at edge locations – i.e., home offices – by upgrading to this equipment:
Black Box is a full-service network solutions provider and Gold Cisco Partner. Join one of our webinars to learn more about extending enterprise-level connectivity and security to remote workers through hybrid network environments. Click here to register for an upcoming event. Or, contact us for a one-on-one conversation about meeting the challenges of supporting hybrid workers.
*State of Remote Work, COVID Edition 2020: How employees across the U.S. feel about working remotely in a post-COVID-19 world, their new workplace expectations, and what employers need to know to recruit and retain top talent; OWL Labs, Global Workplace Analytics
A hybrid work environment network is optimized for remote traffic, looking and feeling the same to employees working from home on their own devices as when working in the office on company devices. This means the home locations on your hybrid network must have these fundamental features.
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Driving revenue, delighting your customers, and ensuring your people are productive. Avaya Cloud Office™ enhances business communications by simplifying the way you call, chat, meet, and collaborate. It includes an all-in-one, mobile-friendly call management system, Multimedia Messaging Service, Meetings and Collaboration, task management, and file sharing platform.Read More
Through a discovery meeting with the customer, we uncovered that they were experiencing voice quality issues with their existing SD-WAN solution.See Case Study