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Purchasing & Shipping

Support > Networking Products > Purchasing & Shipping

Question

What does Black Box Network Services sell?

Answer

At Black Box Network Services you’ll find the most comprehensive range of connectivity and networking products in the industry, including:

• Cabinets, Racks, & Accessories
• Cables, Connectors & Adapters
• Converters
• Data Multiplexors & Sharers
• Desktop Telephony
• Distribution Panels & Accessories
• Jacks, Wallplates, & Accessories
• KVM ServSwitch Solutions
• Line Drivers/Short-Haul Modems/Modem Eliminators
• Modems
• Networking
• Physical Security
• Power & Surge Protection
• Printer Devices
• Reference & Training Materials
• Security
• Switches
• T1/E1/G.703/DDS/ISDN
• Telephony
• Tools & Testers
• USB Devices
• Video, Audio, & Presentation Tools
• Wireless


Question

Can you customize products?

Answer

Certainly! In fact, we have a team dedicated to custom design services. If you need something unique, we’ll either find a solution or make it for you! We found or developed more than 150,000 custom solutions last year alone! Need to have your own custom product built? Talk to Black Box.


Question

Are product discounts available?

Answer

Yes. Black BoxNetwork Services offers quantity discounts, a 20% discount on cable when you buy them with the “box,” discounts for government, health care, and educational institutions, and even a 15% discount for first-time buyers. Quantity discount pricing is available on each product page and in the Shopping Cart. For details, talk to a Customer Service Representative.


Question

How will you ship my Black Box product?

Answer

Black Box Network Services has many shipping options to choose from. We provide next-day, second-day, or ground-freight delivery. Need your products today? We can even arrange same-day delivery. For details, talk to a Customer Service Representative.


Question

How fast do you ship?

Answer

For same-day shipping, orders must be placed by 5:00 p.m. ET Monday through Friday. All other orders will be shipped the next business day. For rush orders, please call Customer Service at 1-877-877-2269.


Question

How do you ship large cabinets and racks?

Answer

Large cabinets and racks are shipped by motor freight. Our exclusive ShipSafe® packaging for cabinets features double-wall cardboard construction to protect your cabinet and superior void-fill methods to minimize damage from vibration. Larger cabinets are securely strapped to standard pallets for easier handling.


Question

How do I track my order?

Answer

To track a recent order, go to your account, sign into your account, and click on Order History. Click on the tracking number for delivery information (U.S. site and customers only). Or talk to a Customer Service Representative.


Question

When will my back-ordered item arrive?

Answer

Back-ordered items usually ship within an average of three days. For details on a specific back-ordered item, talk to a Customer Service Representative.


Question

My order never arrived. What do I do?

Answer

To review recent order history, go to your account, sign into your account, and click on Order History. Order History will list all your recent orders and the status of each order. To track a shipment, click on the tracking number for delivery information (U.S. site and customers only). Or talk to a Customer Service Representative.


Question

How do I cancel an item within an order or an entire order?

Answer

To change or cancel an order, talk to a Customer Service Representative.

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Black Box 1-877-877-2269 Black Box Network Services