Purchasing & Shipping
What does Black Box Network Services sell?
At Black Box Network Services you’ll find the most comprehensive range of
connectivity and networking products in the industry, including:
• Cabinets, Racks, & Accessories
• Cables, Connectors & Adapters
• Data Multiplexors & Sharers
• Desktop Telephony
• Distribution Panels & Accessories
• Jacks, Wallplates, & Accessories
• KVM ServSwitch Solutions
• Line Drivers/Short-Haul Modems/Modem Eliminators
• Physical Security
• Power & Surge Protection
• Printer Devices
• Reference & Training Materials
• Tools & Testers
• USB Devices
• Video, Audio, & Presentation Tools
Can you customize products?
Certainly! In fact, we have a team dedicated to custom design services. If you need
something unique, we’ll either find a solution or make it for you! We found
or developed more than 150,000 custom solutions last year alone! Need to have your
own custom product built? Call 1-877-877-2269.
Are product discounts available?
Yes. Black BoxNetwork Services offers quantity discounts, a 20% discount on cable
when you buy them with the box, discounts for government, health care,
and educational institutions, and even a 15% discount for first-time buyers. Quantity
discount pricing is available on each product page and in the Shopping Cart. For
details, talk to a Customer Service Representative.
How will you ship my Black Box product?
Black Box Network Services has many shipping options to choose from. We provide
next-day, second-day, or ground-freight delivery. Need your products today? We can
even arrange same-day delivery. For details, talk to a Customer Service Representative.
How fast do you ship?
For same-day shipping, orders must be placed by 5:00 p.m. ET Monday through Friday.
All other orders will be shipped the next business day. For rush orders, please
call Customer Service at 1-877-877-2269.
How do you ship large cabinets and racks?
Large cabinets and racks are shipped by motor freight. Our exclusive ShipSafe®
packaging for cabinets features double-wall cardboard construction to protect your
cabinet and superior void-fill methods to minimize damage from vibration. Larger
cabinets are securely strapped to standard pallets for easier handling.
How do I track my order?
To track a recent order, go to your account, sign into your account, and click on
Order History. Click on the tracking number for delivery information (U.S. site
and customers only). Or talk to a Customer Service Representative.
When will my back-ordered item arrive?
Back-ordered items usually ship within an average of three days. For details on
a specific back-ordered item, talk to a Customer Service Representative.
My order never arrived. What do I do?
To review recent order history, go to your account, sign into your account, and
click on Order History. Order History will list all your recent orders and the status
of each order. To track a shipment, click on the tracking number for delivery information
(U.S. site and customers only). Or talk to a Customer Service Representative.
How do I cancel an item within an order or an entire order?
To change or cancel an order, talk to a Customer Service Representative.