What’s the advantage of setting up an account with Black Box Network Services and how do I do it?
Once you’ve set up an account, you can visit your account anytime you need to view your
customized profile, the status of your current order(s), order history (U.S. site and customers
only), your Black Box account representative(s), quotes, and other helpful details concerning
our valued relationship. It’s easy to set up an account. Just go to your account and click on
Create a new Black Box account.
How do I edit my account information?
If you are paying with a credit card and the billing address on the credit card is different than the billing address
on the account, please enter the credit card billing address in the “special instructions” area when checking out so that
the main customer account information is not changed.
What do I do if I forget my login info?
Click here for assistance.
What are my payment choices?
If you have an account set up with Black Box Network Services and have established a credit line for your
account, you can place orders on-line with Net 30 terms. Or you can pay by credit card.
We accept the following credit cards:
• American Express
When will my credit card be charged?
Your credit card will be preauthorized when you place your order but won’t be charged until
your order is shipped.
Do I have to pay sales tax?
If you are tax exempt in a ship-to state where we are required to collect tax, we need to have a copy of your
tax certificate on file. Fax your certificate to the Tax Exempt Department at 724-873-6799 or e-mail it to firstname.lastname@example.org.
Please include your Customer Account Number or Web Order Number.
How can I get a copy of my invoice?
Log in to your Black Box account to view invoices.
How do I use a promo coupon?
Simply enter the coupon’s code number in the Promo Code field of the Shopping Cart.
Contact Black Box Network Services by email,
or findthe location nearest you.Have questions? Get fast, free answers from our technical experts at 1-877-877-2269.
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