Question

What’s the advantage of setting up an account with Black Box Network Services and how do I do it?

Answer

Once you’ve set up an account, you can visit your account anytime you need to view your customized profile, the status of your current order(s), order history (U.S. site and customers only), your Black Box account representative(s), quotes, and other helpful details concerning our valued relationship. It’s easy to set up an account. Just go to your account and click on “Create a new Black Box account.”

Question

How do I edit my account information?

Answer

Just go to your account and click on your profile to view and update your contact information. To update your billing address, you must talk to a Customer Service Representative.

Question

I forgot my password. What do I do?

Answer

Talk to a Customer Service Representative at .

Question

What are my payment choices?

Answer

If you have an account set up with Black Box Network Services and have established a credit line for your account, you can place orders on-line with Net 30 terms. Or you can pay by credit card.

We accept the following credit cards:
• Visa • MasterCard • Discover • American Express • Diners Club

Question

When will my credit card be charged?

Answer

Your credit card will be preauthorized when you place your order but won’t be charged until your order is shipped.

Question

Do I have to pay sales tax?

Answer

We currently collect sales tax in Pennsylvania and Illinois. If you are tax exempt in either state, we’re required to have a copy of your tax certificate on file. Fax your certificate to Tax Exempt Dept. at 724-873-6680 or e-mail it to info@blackbox.com. Taxes apply on actuals for Canadian Web site customers.

Question

How can I get a copy of my invoice?

Answer

Talk to a Customer Service Representative at .