Question

What’s the advantage of setting up an account with Black Box Network Services and how do I do it?

Answer

Once you’ve set up an account, you can visit your account anytime you need to view your customized profile, the status of your current order(s), order history (U.S. site and customers only), your Black Box account representative(s), quotes, and other helpful details concerning our valued relationship. It’s easy to set up an account. Just go to your account and click on “Create a new Black Box account.”

Question

How do I edit my account information?

Answer

If you are paying with a credit card and the billing address on the credit card is different than the billing address on the account, please enter the credit card billing address in the “special instructions” area when checking out so that the main customer account information is not changed.

Question

What do I do if I forget my login info?

Answer

Click here for assistance.

Question

What are my payment choices?

Answer

If you have an account set up with Black Box Network Services and have established a credit line for your account, you can place orders on-line with Net 30 terms. Or you can pay by credit card.

We accept the following credit cards:
• Visa • MasterCard • Discover • American Express

Question

When will my credit card be charged?

Answer

Your credit card will be preauthorized when you place your order but won’t be charged until your order is shipped.

Question

Do I have to pay sales tax?

Answer

If you are tax exempt in a ship-to state where we are required to collect tax, we need to have a copy of your tax certificate on file. Fax your certificate to the Tax Exempt Department at 724-873-6799 or e-mail it to info@blackbox.com. Please include your Customer Account Number or Web Order Number.

Question

How can I get a copy of my invoice?

Answer

Log in to your Black Box account to view invoices.