Services & Support

Services & Support

Black Box Network Services is committed to delivering comprehensive communications solutions with world-class technical and customer support. With Customer Service and Network Operations Centers throughout the United States, we are ready to help resolve your issues.

• U.S.-based contact centers handle more than 32,000 calls per month
• Average response time is less than 35 seconds
• Remote resolution is as high as 72%
• More than 95% of tickets are resolved without manufacturer involvement
• We maintain more than 4,000,000 ports

We’re here for you
If you need service or support immediately, contact your designated support center. To speak with a Black Box representative to learn more about the solutions we offer, contact us.

Voice Services Customer Support

Depending on your relationship and history with Black Box Network Services, certain on-line tools and applications may be available to you. To find out which on-line applications you have access to, check with your Account Manager or contact us.


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Black Box 1-800-316-7107 Black Box Network Services