Services & Support
Black Box Network Services is committed to delivering comprehensive communications
solutions with world-class technical and customer support. With Customer Service
and Network Operations Centers throughout the United States, we are ready to help
resolve your issues.
• U.S.-based contact centers handle more than 32,000 calls per month
• Average response time is less than 35 seconds
• Remote resolution is as high as 72%
• More than 95% of tickets are resolved without manufacturer involvement
• We maintain more than 4,000,000 ports
We’re here for you
If you need service or support immediately, contact your designated support center.
To speak with a Black Box representative to learn more about the solutions we offer, contact us.
Voice Services Customer Support
Depending on your relationship and history with Black Box Network Services, certain
on-line tools and applications may be available to you. To find out which on-line
applications you have access to, check with your Account Manager or